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State of the CIO, 2024: Change makers within the enterprise highlight

State of the CIO 2024: Steps CIOs are taking to drive business results

Foundry /

Even the IT group as an entire is being recast to be extra enterprise pushed: Forty-three p.c are automating enterprise and IT processes, 32% are implementing AI functions, and 29% are making information extra out there as half their business-centric constitution.

Because the CIO position turns into much more digital and innovation targeted — referred to as out by 88% of this 12 months’s respondents — IT leaders are being acknowledged for actively main digital transformation efforts extra so than their friends (87%). Twenty-eight p.c of respondents stated the CEO’s No. 1 goal for them this 12 months was to guide digital enterprise and digital transformation efforts, up from lower than 1 / 4 (23%) final 12 months. With know-how and digital technique interwoven into each side of recent enterprise, CIOs more and more have the CEO and board of administrators’ ear, cited by 79% of respondents to the 2024 State of the CIO survey.

Deepa Soni stylized

Deepa Soni, CIO, The Hartford

The Hartford

“My mission is to create differentiation for our enterprise by means of use of know-how and information,” says Deepa Soni, CIO and head of know-how, information, analytics, and cyber at The Hartford. In a latest restructuring, The Hartford additional expanded Soni’s position, combining know-how and operations features beneath her stewardship to advance enterprise technique and drive a progress agenda. “We’re not simply doing digitization and AI and machine studying in a piecemeal method,” she provides. “We have now to assume massive and be a lever for daring concepts.”

The push for innovation requires a gradual hand, and CIOs are stepping in to supply steering, together with orienting the larger enterprise to the potential — and the pitfalls — of recent applied sciences like AI. Eighty-five p.c of respondents to the 2024 State of the CIO survey view the CIO as a essential change maker and a much-needed useful resource given the tempo and scale of change, amplified by the frenzy round AI.

State of the CIO 2024: CEO's top priorities for IT in 2024

Foundry /

“With all of the hype of AI and the rate at which know-how is evolving, my focus as a CIO repeatedly and relentlessly needs to be by means of the lens of technique, execution, and tradition,” says Sanjeev Saturru, CIO at Casey’s, the third-largest comfort retailer chain in america. “Each time somebody says I would like this or are you able to clear up this for me, it comes again to doing a strategic evaluation, … as a result of when you apply know-how to a foul course of, you get a foul end result,” he explains. “It persistently requires numerous change administration, together with the suitable degree of engagement and collaboration with enterprise stakeholders.”

At the same time as their business-centric mandate takes form, CIOs stay caught within the delicate balancing act of juggling the calls for of innovation with the necessity for operational excellence — a problem cited by three quarters of respondents and in line with the 2023 State of the CIO outcomes.



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