OpenPhone is a cloud-based communications platform that provides voice and messaging capabilities for companies of all sizes. It’s a dependable service with primary functionalities that could be good for a small or medium-sized enterprise (SMB).

When contemplating digital telephone methods, many SMBs discover themselves evaluating Nextiva and OpenPhone. And whereas OpenPhone’s upfront pricing appears decrease, it’s vital to contemplate what you’re getting at every value level. 

So, does OpenPhone have all of the options your small business wants at a value level you’re pleased with? Let’s take a more in-depth look. 

OpenPhone Plans & Pricing

Starter plan: $15/month per person (billed yearly)

The Starter plan is good for small companies which have comparatively easy communication wants and don’t conduct important enterprise communications exterior the U.S. or Canada. 

Options of the Starter plan embrace: 

• One new native or toll-free telephone quantity per person
• Voicemail transcripts
• Calling and messaging to U.S. and Canadian numbers — worldwide calls and messages topic to further charges
• Shared telephone numbers with a restrict of 10 customers
• Snippets and AI message responses
• Handbook name recording, auto-replies, and scheduled messages
• Integration with e mail, Slack, Google Contacts, and webhooks (beta)
• Customary help

Marketing strategy: $23/month per person (billed yearly)

This plan can profit SMBs that plan to develop or those who want barely extra superior and collaboration-focused options. 

The Marketing strategy consists of all the pieces within the Starter plan, plus the next: 

• Limitless shared telephone numbers
• Automated name recording
• Telephone menus
• Name summaries and transcripts
• Group calling, name transfers, and customized ring orders
• Integration with Zapier, HubSpot, Salesforce, and Gong
• Analytics and reporting
• Customary help

Enterprise plan: Customized pricing — contact gross sales for extra data

The Enterprise plan can profit scaling SMBs or giant companies that will want further help or customization choices. Nonetheless, it doesn’t provide many extra advantages than the Marketing strategy.

The Enterprise plan consists of all the pieces within the Marketing strategy, plus the next: 

• Customized contract and pricing
• Devoted account supervisor
• Audit log
• Precedence help — pushes your help wants forward of accounts with commonplace help 

Add-ons (throughout all plans)

OpenPhone prospects can select from any of the next add-ons to incorporate within the month-to-month plan of their alternative:

• Extra telephone numbers: $5/month every
• Worldwide calling and messaging: Billed per minute or message; charges differ by nation
• Automated messages by way of Zapier: $0.01 per outgoing textual content message 

Nextiva Plans & Pricing

Nextiva’s pricing mannequin provides extra versatile plans, which differ barely relying on the variety of customers. This makes Nextiva a robust alternative for companies that need to scale, as its pricing stays inexpensive alongside development. 

For the very best fee, we suggest selecting an annual billing choice, which is mirrored beneath.

Nextiva additionally provides contact heart options for companies with rising help or gross sales groups.

Important plan: $18.95/month per person 

Nextiva’s Important plan is good for consultants, startups, or small companies with mature communication wants. 

Key options of the Important plan embrace: 

• Limitless voice calling
• Help for VoIP desk telephones, with simple on the spot setup
• Free quantity porting to switch your current telephone quantity to Nextiva with out cost
• Toll-free numbers 
• Auto-attendant, which supplies an automatic system to direct callers to the proper group member
• Superior name administration, which controls how incoming calls are dealt with
• Voicemail-to-email notification
• Integration with Outlook and Google Contacts
• 24/7 buyer help

Skilled plan: $22.95/month per person

The Skilled plan is well-suited to rising companies with elevated communication and collaboration wants. Businesses, scaling e-commerce shops, and companies with giant buyer help groups can profit from this plan. 

The Skilled plan consists of all options within the Important plan, plus the next: 

• Limitless convention requires as much as 40 individuals
• Limitless video conferencing for as much as 250 individuals
• Cell SMS for inbound and outbound textual content messages
• Crew messaging performance 
• Voicemail to textual content message 
• Integration with Salesforce, HubSpot, and Zendesk
• Skilled help with onboarding and setup 

Enterprise plan: $32.95/month per person

The Enterprise plan is a robust digital telephone service and communication resolution for big and enterprise companies with high-volume calls and messages, together with giant contact facilities, monetary establishments, instructional organizations, and healthcare suppliers. 

The Enterprise plan consists of the entire options within the Skilled plan, plus the next:

• Limitless voice and video conferencing with limitless individuals 
• Name recording performance, together with automated name recording
• Voice analytics
• Extra integrations with CRM and productiveness platforms

Prime Options of OpenPhone & Nextiva

When contemplating two VoIP service suppliers, it may be useful to match every platform’s key options. 

OpenPhone

OpenPhone’s key options embrace the next: 

1. Native or toll-free numbers: OpenPhone permits every person to have a brand new native or toll-free telephone quantity, which may be very enticing for small companies or startups trying to set up a presence.
2. Voicemail transcripts: For busy professionals who might not all the time have the time to take heed to voicemails, transcripts could be a fast method to keep on prime of messages.
3. Shared telephone numbers: Small groups can handle the identical telephone quantity, which is beneficial for collaborative customer support.
4. AI message responses: For companies that need to guarantee fast preliminary replies to buyer inquiries, AI responses can present instant engagement.
5. Value-effective plan: With a decrease entry value for the Starter plan, OpenPhone may be extra accessible for startups and small companies.

Nextiva

Nextiva’s key options embrace the next: 

1. Limitless video conferencing: With increased plans providing limitless individuals, Nextiva is appropriate for bigger companies that require intensive video conferencing capabilities.
2. Superior name administration: Options within the Enterprise plan, comparable to name recording and voice analytics, are key for companies that want to observe and enhance their customer support.
3. CRM integrations: Nextiva provides integrations with main CRM software program, comparable to Salesforce, which is crucial for companies that depend on CRM for gross sales and customer support.
4. Crew messaging and SMS: These options help a cellular and versatile workforce, enabling workers to speak successfully from any location.
5. Scalability: Nextiva plans are designed to scale with enterprise development, making it a good selection for quickly rising firms.

Expanded Comparability Desk

Which Supplier Is Proper for Your Enterprise?

Selecting between Nextiva and OpenPhone will rely in your present and future estimated communication wants, plans for development, finances, and required options. 

OpenPhone

Startups and small companies that want primary VoIP options, calling, messaging, and shared numbers could also be finest suited to OpenPhone. 

Companies which can be primarily targeted on telephone calls and SMS messages can profit from OpenPhone, particularly in the event that they’re open to utilizing an alternate video calling and conferencing resolution. 

The platform’s greatest strengths embrace:

• Reasonably priced pricing: OpenPhone’s pricing is barely decrease than Nextiva’s, which may be cost-effective for small companies with restrictive budgets. 
• Simple-to-use design: The platform’s comparatively easy options make it extremely simple to undertake and use. 
• Nice collaboration options: There are many nice workspace collaboration options, comparable to in-thread group messaging, shared telephone numbers, shared contact lists, and group messaging.
• AI options: OpenPhone has some distinctive AI options, together with AI auto-replies. 

Nextiva

Nextiva is a extra well-rounded communications platform, providing SMBs and enormous companies primary functionalities, superior instruments, and intensive help. All plans help Google Contacts and Outlook integration, and a few higher-tier plans embrace integration with Salesforce, HubSpot, Microsoft Groups, and extra. 

It’s additionally value noting that whereas OpenPhone beats Nextiva on pricing alone, it solely does so barely, and it’s vital to contemplate the worth of what you’re getting at every value level. 

Nextiva’s most vital strengths embrace:

• Sturdy enterprise telephone options: Nextiva’s digital telephone options are terribly sturdy, together with choices comparable to auto-attendants, name routing, name logging, and name recording. 
• Video and voice conferencing: Nextiva provides each voice and video conferencing, with options comparable to assembly scheduling, video name recording, and video calls as much as 45 minutes lengthy. 
• 24/7 help: Nextiva’s devoted buyer help group is offered 24/7/365 on all plans. 
• Skilled setup: Nextiva’s Skilled and Enterprise plans include the choice for skilled setup, making certain that you just and your group know get probably the most out of your new communication platform. 

The Remaining Verdict on Nextiva

Nextiva is persistently the popular alternative for rising companies for the next causes: 

• Clear pricing: There are not any hidden charges, and our pricing fashions are clear. 
• Scalability: Nextiva’s expansive communications options scale alongside your small business. 
• Skilled-grade communication: With VoIP workplace telephone compatibility and discounted pricing out there, Nextiva is prepared for the office. 
• Cell-ready: Nextiva’s distant and mobile-ready options are important for hybrid and distant workforces. 
• 24/7 buyer help: You possibly can all the time get help when wanted as a result of your small business telephone system is rarely one thing you must gamble on. 
• Reliability: Nextiva boasts excessive reliability and uptime, that are crucial for companies with always-on communication wants.