Ooma is a VoIP enterprise cellphone service providing voice and video calls, textual content messaging, on-line faxing, and extra. 

Clients can select from three service plans for enterprise communications, with each offering over 50 options designed to make it simpler to make and obtain calls from wherever, throughout units, and for companies of various sizes.

With VoIP calling options corresponding to digital receptionists, enhanced name blocking, and name queuing, it’s a feature-rich IP cellphone possibility for companies embracing the distant work setting.

Does Ooma have the decision high quality, options, and performance to fit your enterprise wants? Does it provide good worth? Let’s discover.

Ooma Enterprise Pricing & Plans

Ooma provides three plans — Necessities, Professional, and Professional Plus — which can be differentiated by superior options. As such, it’s necessary to grasp what you’re getting with every plan and what you’re paying for it.

Necessities plan — $19.95/consumer/month

The Necessities plan provides the smallest assortment of options and is a collection of primary name administration and enterprise communication functionalities.

The Necessities plan consists of primary options corresponding to:

• Voicemail
• Name switch
• Name logs
• Firm listing
• Overhead paging help
• Versatile numbering
• Digital receptionist
• Name flip
• Free quantity porting
• Name forwarding throughout system outages

The Necessities plan focuses totally on calling. Options corresponding to textual content messaging and video conferencing aren’t out there on this plan, which is uncommon for a communications platform.

For customers within the US, Canada, Mexico, and Puerto Rico, Ooma provides limitless calling and name protection with none extra cost.

Moreover, Ooma’s cell app permits customers to entry their enterprise cellphone system from their cell telephones. Nevertheless, it doesn’t enable desktop entry; that’s solely out there on the upper plan ranges.

Professional plan — $24.95/consumer/month

For purchasers prepared to spend a bit extra for extra superior options, Ooma provides a Professional plan. This plan provides every thing within the Necessities plan, plus a number of different options.

For starters, the Professional plan permits entry to Ooma’s system by means of its desktop utility, permitting customers to make softphone calls from their computer systems as they’d from their workplace cellphone.

The Professional plan consists of superior options corresponding to:

• Name recording
• Textual content messaging
• Videoconferencing as much as 25 contributors per name
• Enhanced name blocking
• Voicemail transcription
• Caller info match
• Dynamic caller ID
• Analytics with consumer leaderboard
• Integration with Workplace 365 and Google

Professional Plus plan — $29.95/consumer/month

The Ooma Workplace Professional Plus plan is the best of the choices when it comes to each pricing and options. Professional Plus consists of every thing within the Professional plan, with some additions.

As an illustration, the Professional Plus plan allows extra integrations, permitting Ooma to attach with buyer relationship administration (CRM) programs, in addition to deeper integration capabilities with the Microsoft 365 suite of providers. It expands Ooma Conferences videoconferencing to as much as 100 contributors, permitting for bigger conferences.

The Professional Plus Plan additionally provides:

• Superior name administration options
• Name queuing
• Name screening
• Digital assembly recordings
• Scorching desking 
• Digital name deflection to redirect calls to different mediums, corresponding to textual content messaging

Nextiva Pricing & Plans

Now that you realize what Ooma supplies and what it prices, let’s evaluate it to Nextiva to see the way it stacks up.

Important plan — $18.95/consumer/month

Nextiva has an Important plan that’s barely cheaper than Ooma’s and supplies many options that Ooma reserves for its Professional and Professional Plus plans.

With Nextiva’s Important plan, you get:

• Limitless voice and video calling throughout the US and Canada (with as much as 45 minutes of video calling per assembly)
• Limitless digital faxing
• Cellular SMS/MMS messaging (as much as 1,000 messages per consumer) 
• Free native and toll-free cellphone numbers with as much as 1,500 toll-free minutes
• Integrations with Microsoft Outlook and Google Contacts
• 24/7 buyer help
• Voicemail-to-email notifications so customers don’t miss messages

Skilled plan — $22.95/consumer/month

The subsequent degree of Nextiva’s choices is the Skilled plan, which incorporates every thing within the Important plan, with some additions and enhancements.

With Nextiva’s Skilled plan, you get:

• A multi-level auto attendant
• Limitless video conferencing with no time restrict
• Double the toll-free minutes — 3,000 minutes a month
• Prolonged SMS/MMS messaging to permit cell and desktop messaging
• Limitless convention calls with as much as 40 contributors, and all calls embrace display sharing
• Extra CRM integrations, together with the most well-liked CRM and customer-facing apps corresponding to HubSpot and Salesforce

Enterprise plan — $32.95/consumer/month

Lastly, Nextiva’s Enterprise plan is designed to fulfill the communications wants of huge organizations. The Enterprise plan enhances the Skilled plan by including much more options and suppleness.

With Nextiva’s Enterprise plan, you get:

• Voice and video conferences with limitless contributors and limitless recording
• As much as 12,500 toll-free minutes and name recording for each name
• Voicemail transcription options so customers can see their messages without having to hearken to them
• Superior integrations, together with Microsoft Groups and the most well-liked CRM and customer-facing apps in the marketplace
• Customized integrations for enterprises with particular or area of interest integration wants

All these options will be accessed by means of a single sign-on, saving customers time and problem as they go about their work.

Important Small Enterprise Telephone System Options

Whereas all kinds of options is nice, it can be overwhelming and may overshadow probably the most important options. Do you really want every thing supplied in every plan? What are probably the most important options that Ooma and Nextiva have to supply?

Ooma Workplace for small companies 

Ooma provides dozens of options on its Necessities plan, however which options are probably the most helpful for small companies? Ooma’s most necessary options are:

• Cellular app: Employees on the go can handle enterprise calls from their smartphones.
• Digital receptionist: This automates name administration, utilizing a number of menus to route calls.
• Simultaneous ring: That is helpful for customers with a number of units. Multi-ring permits a single name to ring on a number of units concurrently.
• Ring teams: Ring teams are used when a caller wants to succeed in a bunch of extensions, corresponding to gross sales or buyer help groups, however not essentially a selected particular person. It connects the caller to the primary out there quantity within the group.
• Name park: Name parking permits a name to be placed on maintain in a single extension and continued from one other.
• Name forwarding and name switch: These can help you redirect calls as wanted, whether or not it’s forwarding a name to a special cellphone earlier than it rings or transferring a name through the dialog.
• Voicemail-to-email: This characteristic sends voicemails on to the consumer’s e mail, making it simpler for them to test their messages from wherever.
• Name logs: Name logging is important to trace consumer interactions and perceive name volumes. Constructed-in name logs hold a report of all incoming and outgoing calls.
• Name recording: This enables customers to report calls both on-demand or as a default, always-on characteristic, which is necessary for archiving, retrieving, and referencing cellphone conversations.
• Straightforward setup and configuration: Ooma has a user-friendly setup course of, in addition to a consumer portal for simple administration, minimizing the necessity for knowledgeable set up.

Nextiva for small companies

Let’s evaluate Ooma’s important options to Nextiva’s and see what else Nextiva can present. Some key options from Nextiva’s platform embrace:

• Superior auto attendant: This supplies an intuitive cellphone menu for incoming calls. It’s simple to arrange and will be personalized to a enterprise’ wants.
• Voicemail-to-email and SMS: That is used to ship voicemails both as emails or textual content messages, making it simple to test messages on the go.
• HD voice and video conferencing: Nextiva provides high-definition video conferences and convention requires collaboration.
• Native and toll-free numbers: Organizations can construct their skilled model with toll-free numbers.
• Enterprise app integrations: Nextiva’s platform can combine with CRM software program, buyer help instruments, and helpdesk software program to extend productiveness and automate duties.
• Name routing and forwarding: Calls will be directed to customers primarily based on standards corresponding to enterprise hours, holidays, and departments, making certain they attain the best workforce member.
• Name switch: You’ll be able to simply join stay calls to any workforce member, no matter system.
• Cellular and desktop apps: Nextiva permits you to ship and obtain calls and textual content messages from the identical enterprise quantity throughout units.
• Workforce chat messaging: Customers can ship messages and make calls from their enterprise line straight from the cell app.
• 24/7 cellphone help: Nextiva provides steady buyer help to assist with any points that will come up, making certain minimal downtime.

Nextiva vs. Ooma Comparability Chart

🔧 Case Examine: See How Shelby Modernized Their Telephone System with Nextiva

Is Ooma or Nextiva Proper for Your Enterprise?

Ooma

Ooma is a high-quality possibility for small companies, as its easy plans are geared towards smaller groups. It’s a cheap possibility for companies with primary cellphone wants, which many smaller organizations with minimal name heart wants will discover interesting.

It’s additionally a superb possibility for distant staff and solo entrepreneurs, because it’s simple to arrange and is dependable. Companies with restricted web connections may even discover Ooma’s Necessities Plan doesn’t drain a lot bandwidth, because it lacks bandwidth-intensive options like video conferencing.

Nextiva

Nextiva’s ease of use, scalable plans, and feature-rich platform make it an awesome selection for rising companies, as it might accommodate their altering wants.

Moreover, companies with groups that continuously collaborate and talk will profit from Nextiva’s video conferencing, file sharing, and messaging options, enabling seamless collaboration.

For companies that continuously make worldwide cellphone calls, Nextiva provides much more worldwide calling choices than Ooma, making it the popular selection for a lot of organizations.

Get a second opinion from VoIP knowledgeable Prince Wealthy on what he thinks of Nextiva. 

Getting Began With Nextiva Is Straightforward

When Ooma and Nextiva, it’s clear that Nextiva is a cheap, user-friendly selection for small enterprise homeowners with aspirations to develop. Nextiva provides a wider vary of enterprise cellphone options, significantly with regards to communication and collaboration.

Nextiva is straightforward to scale, so it might develop as your corporation expands, whereas Ooma’s lack of flexibility may grow to be limiting. Moreover, Nextiva constantly receives larger buyer help rankings, so clients can relaxation simple realizing they’ll have 24/7 help alongside the way in which.

Be taught extra about Nextiva small enterprise cellphone programs.