Domo brings your information into one place. Sounds easy, however streamlining your tech stack can create surprising worth—from value financial savings and confidence throughout offers to worker engagement and productiveness.  

Domo’s CTO Daren Thayne and WKS Restaurant Group’s VP of Innovation and Know-how (IT) Trevor Fitzgerald mentioned all of it in our webinar. 

Who’s WKS Restaurant Group? 

Fastfood companies comparable to McDonald’s and Wendy’s use a franchise mannequin. McDonalds rents out its identify, model, and menu to franchisees. Franchisees run the every day operations (e.g., hiring, stock, administration) and attempt to flip a revenue.  

Generally, a franchisee is an individual. Considered one of my childhood neighbors, as an example, owned a string of Bojangles in japanese North Carolina—the perfect within the state, for my part. Generally, although, the franchisee is a gaggle that staffs and runs the eating places. That’s what WKS Restaurant Group does for 5 manufacturers: Krispy Kreme, Denny’s, Wendy’s, El Pollo Loco, and Blaze Pizza.

How chaotic was the WKS tech stack? 

Eating places are know-how hubs now—as anybody who’s had a robotic server ship their meal is aware of. All of this tech must be organized and ruled, however that’s a herculean process—particularly for WKS, which franchises a number of manufacturers.  

Fitzgerald and his staff had 4 chaotic parts to their tech stack:  

Scattered, ungoverned information. A single restaurant’s stack consists of money registers, drive-through administration, meals stock, integrations with third-party supply providers (e.g., DoorDash), and {hardware} comparable to kiosks and tablets. Spreadsheets acquired emailed round—not a really safe system.  

5 manufacturers, 5 completely different methods. WKS didn’t have a lot flexibility in selecting their tech stack. Every model chosen its personal instruments, which meant that WKS needed to function inside 5 completely different methods. 

No uniformity within the information. Every model had its personal terminology—as an example, a “test” at El Pollo Loco is known as an “particular person visitor” at Denny’s. These variations confirmed up within the information units, making cross-comparisons irritating.  

Competing stats from completely different sources. In conferences, somebody would share a metric to justify their decision-making—“after which another person fully undermines that call by throwing out a contradictory metric,” stated Fitzgerald.  

4 methods having a single platform created worth for WKS 

Right here’s what WKS has completed with a streamlined tech stack: 

1. The HR staff calculated the price of turnover—and had trusted information to justify initiatives for enhancing it. 

Turnover is excessive within the restaurant trade, however the HR staff struggled to know the price of shedding and changing staff. Pairing gross sales and HR information in Domo gave WKS a reliable solution to calculate it. 

Streamlining WKS’s tech stack mobilized WKS to make the worker expertise higher. “We’ve created a dashboard with one huge headline quantity [for turnover],” says Fitzgerald. “It’s a giant quantity, and it’s motivating.”  

2. The CFO answered monetary questions in actual time—and earned the belief of WKS’s companions. 

Everybody can entry the information related to their roles at any time—from particular person contributors to executives. A bunch of bankers began peppering the group’s CFO with monetary questions. The CFO pulled out Domo and gave correct solutions on the spot—beautiful the bankers, who had been used to listening to “the CFOs simply BS,” in Fitzgerald’s phrases.  

That created belief. “When you don’t suppose that builds confidence in a banker while you’re making an attempt to work a cope with them, I imply, I don’t know what else does,” says Fitzgerald.  

3. Individuals who by no means labored with information earlier than grew to become information storytellers and lovers—while not having technical assist.  

Domo makes it straightforward to construct dashboards—one other easy concept that’s extra highly effective than you would possibly suppose. In Domo’s information expertise platform, anybody in your organization can create their very own dashboards that replace in actual time. And IT doesn’t get slowed down with repetitive requests.  

“Each couple weeks I’m seeing entire new suites of dashboards—and our IT staff had nothing to do with them,” says Fitzgerald. “Now we have seen departments and people in these departments who I might have by no means guessed had evaluation deep inside them take such a deep curiosity within the numbers of their points of the enterprise.”  

4. When sure information acquired uncovered, WKS may instantly reign the knowledge again in.  

Earlier than Domo, WKS had little-to-no governance technique. As Daren Thayne famous within the webinar, “When you’re sending spreadsheets round through e mail, your governance is basically zero.” 

However pulling your information into Domo brings all of it into one safe location—and if wanted, information entry may be instantly revoked. “There have been occasions the place we uncovered information that we didn’t need to, however we had been capable of shut that off instantly as a result of we had a single entry level to it,” says Fitzgerald. 

Try the webinar for extra insights 

“It takes creativity to make this device sing,” says Fitzgerald. However the potential worth—financial savings, confidence, belief, and motivation—will take the time worthwhile. To be taught extra about WKS Restaurant Group’s use case, try the complete dialogue.