Domo can do virtually something. There are such a lot of instruments your groups might not know the place to begin or methods to continue to grow your toolkit. On the fall 2023 Domo Connections Tour in Boston, our companions at Regional One Well being, a not-for-profit hospital system in Memphis, Tennessee, shared 5 techniques for figuring out new, artistic, and productive methods to get essentially the most out of your information—and from Domo.  

1—What information nonetheless lives on sticky notes, in textual content messages, or with sure individuals? 

It’s possible you’ll suppose all of your group’s information lives in a single place already—however the odds are that your individuals are storing beneficial insights throughout. Regional One Well being had loads of affected person information saved in its digital medical information—nevertheless it turned out that beneficial information lived in loads of different methods, too.  

Reginald Coopwood, MD, CEO of Regional One Well being, wished to empower his leaders to make data-driven choices concerning the hospital system’s medical outcomes, operations, and funds.  

“Earlier than we might try this, we wanted to determine how we have been going to have the ability to inform a full, 360-degree image of our group when, let’s be sincere, most of our information units weren’t information units,” Jani Radhakrishnan, CEO of Regional One Well being Options. “They have been [sticky] notes. They have been emails. They have been PDFs. They have been items of paper laying on individuals’s desks.” 

If information was in methods, it was in methods constructed for Web Explorer and Home windows 98. Ask your individuals to scrape the information of their every day work lives and share these undocumented information factors and themes. Locations to look embody sticky notes and notepads, textual content messages, the notes app, feedback in design instruments, and venture administration software program. Gathering this information will assist what information wants higher monitoring, storing, and organizing.  

2—What’s a guide course of that’s been inconceivable to make extra environment friendly? 

Your group most likely nonetheless has some guide processes—even you probably have loads of energetic Domo customers. Your individuals might not even understand the methods they’ve all the time labored may very well be automated. The aim isn’t to chop their obligations; slightly, it’s to free them up for the extra strategic, artistic work that wants their ability units.  

To search out alternatives, strive asking your colleagues: 

• In what situations is your crew texting one another to speak concerning the enterprise? 
• What mini-lessons do you end up instructing time and again (e.g., methods to talk PTO protection)?  
• What work have you ever come to dread? Which duties really feel particularly tedious, and why? 

Regional One Well being recognized that speaking and monitoring when “going into diversion”—when a hospital hits capability and has to ship sufferers to different close by hospitals—was a guide course of that may very well be automated. They felt that they have been “in diversion” so much, however nobody knew precisely how usually or why.  

“So, we took all of the [sticky] notes—individuals would actually write down ‘we’re going into diversion’ and stroll it down the hallway and put it on somebody’s desk. And other people would textual content one another,” mentioned Radhakrishnan. “So we digitized it, actually, by making an Excel spreadsheet—typically you need to meet individuals the place they’re at.”  

Her crew used a shared drive and Domo’s Workbench after which coached individuals via recording why they have been going into diversion. Having that info seen—nothing else—led to a lower in diversion hours. 

3—When and why did your individuals lose religion in information? 

It solely takes one unfavorable expertise to make somebody skeptical about and proof against utilizing information. Select an worker group and ask them when and why they stopped utilizing information. Did the software program take too lengthy to study? Did they get burned by utilizing inaccurate information? Did they find yourself with two totally different numbers for a similar metric and quit?

Radhakrishnan says Regional One Well being had information skeptics. A few of their suppliers didn’t belief the information that Radhakrishnan’s crew populated in Domo’s dashboards at first. Earlier than Domo, they questioned whether or not the dashboards represented an correct image of their departments. “Now, these identical individuals name me at 7am saying the information from Cerner [our Electronic Medical Record System] didn’t robotically replace this morning.”

Turning individuals from information skeptics to information lovers like these suppliers might take time. However understanding the roots of any skepticism may also help you tailor your implementation and coaching.  

4—What issues maintain taking place, regardless of all of your worker coaching and schooling?   

For Regional One Well being, a recurrent drawback was strain ulcers, a kind of “hurt occasion.” They occur when individuals have lengthy hospital stays and sure preventive practices, reminiscent of turning sufferers over, might not occur as ceaselessly as they need to. Radhakrishnan’s crew felt mystified that the variety of strain ulcers was not reducing, though prevention practices have been well-known.  

They created an audit device that related the hospital’s digital medical system with its medical operations information. This device tracked if and when a preventive observe (e.g., turning) was missed and indicated if there was a “clinically justifiable purpose” (e.g., the affected person was in surgical procedure). Scientific leaders all of a sudden had correct, real-time information they may use to educate their workers and take corrective motion when wanted. The outcome? Hurt occasions drastically decreased.  

5—What issues does your group have that really feel inconceivable to unravel? 

Regional One Well being is a public hospital that takes everybody—a noble mission, however one with excessive prices. To offset these prices, the hospital system all the time needed to get artistic with bringing in income, which felt inconceivable. With Domo, they received easy instruments for growing new income traces.  

Right here’s what occurred: Regional One has an inner pharmacy—“however we discovered that numerous individuals have been writing the prescriptions and getting them crammed at [retail pharmacies],” mentioned Radhakrishnan. “We wished to seize the prescriptions coming in as a result of there’s income tied to that.” 

The crew wanted to determine methods to get real-time prescription information: who was writing the prescriptions, to what clinic, to what pharmacy, who’ was working the clinic, who have been the physicians? To perform this, Radhakrishnan joined their prescription information with their HR administration system and constructed a dashboard in Domo that tracked real-time prescription information by supplier and clinic location—fostering some wholesome competitors. 

The outcome: They doubled their seize charge in three years (hundreds of thousands of further income!).  

Certainly one of Domo’s clients has already constructed your subsequent highly effective use case 

Regional One Well being is only one of lots of of tales of organizations remodeling their industries via the ability of Domo. We’ve usually discovered that our clients’ subsequent aha! second comes from listening to a buyer story that helps them think about what else is feasible in Domo.  

Try our buyer tales to get impressed and catch us on the Domo Connections Tour. We all the time host at the very least one buyer speaker and would love so that you can be part of.