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Why I left Mailerlite for Equipment.. Do you may have a e-newsletter? In that case, you… | by Sheryl Garratt | The Startup | Aug, 2025


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I’m not somebody who likes change.

As soon as I’ve discovered find out how to use software program or tech, I’m normally reluctant to desert it. But this summer time, I moved from my previous e mail sending platform Mailerlite to the extra subtle Equipment (in case you had been questioning, that is the platform formely generally known as ConvertKit).

With regards to all issues tech, my psychological shutters come clanging down and I lose the power to suppose rationally. So the transfer has been a battle. However I didn’t need to pay somebody to do for me: I wished to study the software program, and what it might do.

It’s been a steep studying curve

And it’s been irritating, at occasions. However the tech assist workers at Equipment have been.. extraordinarily affected person.

I’m just about there now: if you wish to see the way it all appears to be like, be at liberty to subscribe to my weekly e-newsletter for artistic professionals (and those that need to be).

The transfer will make issues a lot simpler for me on the again finish. However there are additionally quite a lot of new issues I can now supply my readers. I’ve some thrilling concepts for the remainder of the yr!

Newsletters are nonetheless one of the simplest ways to construct a enterprise.

In contrast to social media, you personal your mailing record or following, and you’ve got management over your content material.

You should use a e-newsletter to construct relationships, to serve your viewers, to promote your services or products with out being beholden to an algorithm. Or a billionaire taking your favorite social platform and turning it right into a binfire of bigotry and hate.

If you have already got a e-newsletter (or if you happen to’re contemplating it), I assumed I’d share why I moved, in case it’s helpful.

I began out gathering e mail addresses and sending out newsletters with Mailchimp. However I simply didn’t get on with it. Nothing felt intuitive, and I discovered it laborious to make use of. So I moved to Mailerlite, which I might nonetheless heartily advocate for novices. (It’s additionally free, for as much as 1000 subscribers.)

The how-to movies are very clear, and when you grasp the fundamentals, it’s fairly straightforward to design a nice-looking template, make easy automations, and schedule newsletters to your record.

So why go away Mailerlite?

They not too long ago upgraded the platform. This could have been excellent news. However although the brand new model appears to be like nice, they anticipated present customers emigrate from the basic model to Mailerlite 2.0 themselves.

None of my beforehand despatched newsletters can be saved, or the templates and automations I’d spend hours creating. I’d should rebuild the whole lot.

This can be a horrible technique to deal with loyal prospects.

I’d been snug with Mailerlite for years, and possibly would have continued with it — regardless that I saved discovering issues I wished to do, as my enterprise grew, however couldn’t do with out difficult workarounds.

This lastly gave me push to look elsewhere, and see what was on supply. (Word to anybody promoting companies on-line: if you happen to don’t take care of your present prospects properly, they’ll go away. And it’s a lot more durable discovering new purchasers in your companies and merchandise than it’s protecting the present ones blissful!)

How did I select Equipment?

I learn critiques of various e-newsletter platforms. I requested fellow coaches and writers for his or her opinions. And I performed with the free trials from a few suppliers.

I discovered that Equipment has a lot of options I wished, good technical assist, and actually clear how-to movies in addition to longer workshops on totally different facets of rising a e-newsletter and a web-based enterprise.

As I needed to rebuild the whole lot anyway, I made a decision I would as properly do it in Equipment. It’s a tad dearer than Mailerlite, nevertheless it additionally allows me to do much more.

Options I’m having fun with:

  • Organising automations may be very clean, straightforward and intuitive. So over the subsequent few weeks, I’ll create new, longer welcome sequences that may ship robotically when individuals join my e-newsletter or free course on rising a artistic enterprise, or once they purchase particular merchandise.
  • I can simply promote merchandise inside emails and from their very own touchdown pages. Importing them was really easy. Mailerlite supplied this, however as a further paid service.
  • It’s a lot simpler for me to supply free assets for readers to obtain. Which suggests I’ll make extra, and be capable to assist extra of the artistic professionals I really like working with.
  • It’s straightforward to ship an automatic thank-you e mail as soon as somebody has been on my mailing record some time. I’m planning to ship rewards, freebies and low cost coupons to individuals who have been opening my emails for 3 months, then yearly after that.
  • There are many assets Equipment has created that can assist you develop your e-newsletter and enterprise. Now I’m arrange, I’m wanting ahead to diving into these!

Why not SubStack?

I’ve been requested this lots these days. And to be clear, I’ve no specific axe to grind, and we must always all use the instruments that swimsuit us finest.

I learn and subscribe to a number of writers on the platform, together with Austin Kleon, Daisy Buchanan and Ted Gioia. However SubStack simply doesn’t really feel proper for me and my enterprise.

Partly, it’s aesthetic. I’m not a designer, however I do care how issues look. There’s little or no scope for customisation on SubStack, so all of the newsletters created on the platform look very related.

My second objection is that SubStack appears to be much more intent on establishing its personal model than serving to creators set up theirs. Customers don’t have a e-newsletter, for example: they’ve a SubStack.

I would like my readers to search out out about artistic course of, constructing an viewers for his or her work and earning money from it. I additionally need them to find out about my teaching companies, my books and the workshops I’ve recorded to assist them. I don’t need to put my time, power and focus into producing a e-newsletter that primarily promotes SubStack.

Lastly, the corporate not too long ago raised a further $100 million in funding capital. Consequently, I think the enterprise mannequin will regularly get tweaked so it’s extra about earning money for shareholders than for the customers.

They already take a hefty 10% of the whole lot you earn on the platform. In distinction, Equipment takes nothing however its annual payment (although there are the same old processing charges for bank card funds).

The outcomes up to now.

I’ve despatched out three weekly newsletters by way of Equipment up to now. They exit on Fridays at 11am, the identical time I delivered by way of Mailerlite.

  • My open price is up 4%. That is spectacular for newsletters despatched out in August, when my open price usually falls under my extra ordinary 50–60%.
  • My click on price has practically doubled, to 1.94%. Once more, provided that lots of my readers are in the course of the summer time holidays, that’s spectacular.
  • I’ve solely uploaded two merchandise up to now. My e book, Inventive Play; and my workshop on taming your internal critic. I’ve barely promoted both. But I’ve offered six books, for £35.94. Not dangerous! As soon as I’ve uploaded extra of my workshops and books, this would possibly change into an actual revenue stream, fairly than a mere trickle.
  • This has been an actual time-suck! I’m nonetheless studying my method round Equipment, so doing issues much more slowly. However I can already see how I’m going to save lots of time in the long term: it’s a lot simpler to save lots of blocks and insert them somewhere else, fairly than remaking the identical sections, time and again.
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