TNG eWallet in Malaysia and Pakistan’s digital financial institution easypaisa are early adopters of Ant Worldwide’s generative AI platform to automate responses and cut back friction in customer support.
Each organisations are utilizing the Alipay+ GenAI Cockpit, which Ant Worldwide describes as an AI innovation platform for constructing agentic functions that may deal with frequent queries and carry out routine rectification duties.
The system is designed to strengthen buyer help and streamline person journeys.
The platform attracts on Ant Worldwide’s expertise throughout Alipay+, Antom, WorldFirst and its inclusive finance companies in treasury administration, digital lending and credit score expertise.
It was launched in June 2025 as an AI-as-a-Service providing for fintechs and superapps.
Alipay+ GenAI Cockpit integrates greater than 20 giant language fashions, together with Ant Worldwide’s Falcon TST time-series transformer, and incorporates fintech data bases similar to financial institution switch guidelines and dispute decision insurance policies.
Antom Copilot, constructed on the platform, is described because the world’s first AI agent of its kind, designed to spice up service provider conversion by simplifying fee technique integration.
Safety is supported by AI SHIELD and an AI Safety Docker that Ant Worldwide says can cut back AI service dangers by 90 % by means of analysis, real-time monitoring and adversarial testing.
“We’re excited to welcome our first clients to Alipay+ GenAI Cockpit. This platform opens the door for fintechs to agentic AI — empowering them to automate selections, speed up innovation, and ship smarter monetary options to their companions, all with financial-grade compliance, reliability and safety.
We stay up for supporting our clients as they broaden the usage of the Cockpit platform of their operations,”
stated Jiang-Ming Yang, Chief Innovation Officer at Ant Worldwide.
“The launch of our generative AI-powered customer support agent is a key step that allows easypaisa clients to get pleasure from really hyper-personalised monetary experiences, from tailor-made product suggestions and actionable insights, to well timed reminders that assist them handle their funds extra effectively.
Past personalisation, the AI assistant enhances safety by means of superior fraud detection and improves danger administration, making each in-app monetary interplay safer, quicker, and extra intuitive,”
stated Farhan Hassan, Chief Digital Officer, easypaisa Digital Financial institution.
Featured picture: Edited by Fintech Information Singapore, primarily based on picture by satapornc by way of Freepik
