Southwest Airways is feeling discomfort after dealing with social media backlash over its newly redesigned seats.

Final week, the airline unveiled in a press launch its newly redesigned RECARO seats that embrace a “multi-adjustable headrest cushion for enhanced head and neck assist” and purpose to offer “final consolation whereas maximizing seat width and general assist.”

Nevertheless, prospects are skeptical of the comfortability issue and are calling the seats “skinny” and probably “rock laborious.”

Associated: Southwest CEO: Vacation Catastrophe Will not Occur Once more

The brand new seats additionally give passengers a spot to retailer private digital gadgets for in-flight leisure, which might be wanted as photographs launched by Southwest present there aren’t any video screens on the again of the brand new seats.

^{Southwest’s new RECARO seats will embrace a spot for passengers to place their private digital gadgets (Southwest Airways)}

“Our redesigned cabin inside considerably enhances our inflight Buyer expertise and can complement the wonderful service that our Crews present,” mentioned Tony Roach, senior vp and chief buyer officer at Southwest Airways, in an organization launch.

However prospects aren’t so certain.

In a video that is been considered over 5.3 million occasions, a TikToker named Nuha confirmed a preview of the brand new cabin.

@devotedly.yours Southwest Airways debuts their new inside and I am undecided anyone is worked up for his or her smaller and thinner seats #southwest #delta ♬ Spongebob Closing Theme Tune Music – Ocean Ground Orchestra

“By no means in my life did I believe I would see a video from an airline displaying us their upgraded inside and it might make me wish to e-book a flight with a very completely different airline,” she tells viewers. “You made smaller and thinner seats. I am certain Southwest spent some huge cash on these upgrades however … this has utterly backfired.”

Naturally, different prospects and potential passengers weighed in, even evaluating the brand new seats to “sitting on a park bench” whereas within the air.

“My again already hurts,” one particular person wrote alongside a crying emoji.

“The seats make it seem like it might be extra snug to stroll to my vacation spot,” one other joked.

Associated: Southwest Develops Software program Repair to Stop Journey Meltdowns

Southwest completed 2023 with a web earnings of $498 million, although it reported a This fall 2023 web lack of $219 million.

As of Thursday afternoon, the airline was down simply over 13% 12 months over 12 months.