Sangoma is an organization you may need heard about in discussions round VoIP and unified communications. It has respectable reputation available on the market. Nevertheless, it isn’t the one fish within the sea.

Many budget-friendly choices include better flexibility and extra options than Sangoma. These alternate options might prevent money and fulfill what you are promoting’s wants. A few of them are simple to make use of and supply a wide range of useful options.

Earlier than we discover Sangoma alternate options, let’s see why individuals are interested in different choices and what motivates them to search for different hosted PBX suppliers. 

Why Prospects Search for Options to Sangoma

Sangoma gives a good instrument for contact facilities. However, a few of its platform’s limitations might make its prospects wanting to search for different choices.

Contact middle performance

Sangoma’s Asterisk platform customers may want extra performance on the reporting aspect. A few of them have taken their dissatisfaction to evaluate platforms, the place they’ve complained concerning the lack of instruments for analyzing reviews. 

Optimizing interactions with these reviews turns into tough for enterprise house owners who imagine in steady enchancment.

The necessity for technical experience

Sangoma gives granular setup capabilities. However, configuring and customizing it requires huge technical information and appreciable effort. So, IT departments with restricted time, experience, or sources may discover it difficult to work with Sangoma.

Assist challenges

Restricted customer support echoes all through customers’ evaluations. Some prospects say they’ve confronted challenges with their assist calls. Different prospects say they’ve had bother getting the correct decision for his or her points. But others nitpick about having bother with name high quality. 

{Hardware} points

Some customers who’ve tried Sangoma’s {hardware} merchandise have confronted challenges in getting the system to find out the validity of the {hardware}, inflicting adverse experiences with Sangoma. 

While you combine it by way of APIs, some hiccups may happen. Your integration expertise might be respectable or average, relying on what you’re making an attempt to combine and the way you’re making an attempt to do it.

What Are A few of Sangoma’s Strengths?

Prospects who use Sangoma expertise some advantages from the platform. Listed below are some great benefits of utilizing it: 

• Unified communications: Sangoma has a unified communications platform with options comparable to immediate messaging, name queuing, and conferencing. It’s a cloud-hosted answer that caters to prospects who need their communications providers multi function place. 
• Versatile pricing: The corporate gives a wide range of contracts. There are month-to-month, one-year, and three-year plans. On-premise plans are priced between $19.99 and $24.99 month-to-month. 
• Ease of use: Sangoma’s Switchvox system gives an intuitive net interface that’s simple for each finish customers and directors to make use of. 
• Open-source growth: Sangoma commercially helps open-source VoIP and PBX tasks. This will increase interoperability with varied merchandise, typically on the danger of extreme simplicity. 

Prime 6 Options to Sangoma

While you’re on the lookout for alternate options to Sangoma, make sure to contemplate these six prime choices. A few of them clearly ship extra worth than Sangoma for particular use instances. 

1. Nextiva

Nextiva is the top-rated cloud communications answer that immediately replaces Sangoma. Nextiva’s unified communications platform serves the wants of SMBs and enterprises by bringing all their communications into one place. And it’s simpler to handle, too!

Its VoIP telephone system and contact middle software program make it the only option for enterprise house owners who care deeply about their prospects’ communications experiences. 

What’s Nextiva’s benefit over Sangoma? 

Nextiva’s robust associate community makes it stand out when put next with Sangoma. The associate community drives worth for you thru built-in options and providers. 

The software program gives affordability with scalability, so Nextiva can supply aggressive pricing tiers for small and huge enterprises. The corporate is understood for its intuitive interface and excessive service uptime. Whether or not your staff are within the workplace, distant, or on the go, they are going to have easy communication experiences. 

Nextiva has the appropriate answer in your use case, whether or not it’s a cloud contact middle or a small enterprise telephone system. 

Nextiva’s extremely rated options

Nextiva has a number of precious options: 

• Superior name administration: Nextiva automates name routing to brokers whereas successfully managing name queues. 
• CRM integration: It integrates with well-liked buyer relationship administration software program to offer a seamless expertise. 
• Useful analytics: It gives knowledge about speak time, deserted calls, name volumes, and agent availability, which helps you make higher choices. 
• Hosted porting: It permits customers to simply port native and toll-free telephone numbers. 

“Nextiva is top-notch. Since beginning to work with them, I’ve legitimately encountered among the finest customer support in any realm. It’s excellent.”

~ Chris Hayes, IT Director of Conan

2. 3CX

3CX is a proponent of open-source VoIP and PBX platforms. It appeals to companies looking for tailored communications options. It has intensive customization choices and gives all kinds of third-party purposes. 

What’s 3CX’s benefit over Sangoma? 

3CX is flexible. However, new prospects who aren’t well-versed in configuring the platform may discover it difficult to make use of, making this customizability a danger reasonably than a profit.

3CX’s options

Listed below are just a few of 3CX’s notable options: 

• Simple accessibility: The 3CX Net Shopper app is accessible from anyplace, whether or not your workforce is distant or on the go. 
• App-free video conferencing: The corporate’s platform gives browser-based video conferencing, which prospects don’t want an app to make use of. It gives presentation and distant help instruments with options together with doc sharing, chat, and polling. 
• No-limit video conferencing: 3CX doesn’t put closing dates on its video conferencing service. There aren’t any additional expenses, even if you happen to use it for a complete day of coaching. 

3. Five9

Five9 gives cloud-based contact middle options with options comparable to AI-driven analytics, omnichannel routing, and integrations. The corporate has a name and make contact with middle that helps your brokers ship higher buyer experiences. 

What’s Five9’s benefit over Sangoma? 

Five9’s deal with its contact middle offers it a bonus over Sangoma. Five9 delivers intensive options for this particular use case. Nevertheless, these additional options make the platform way more costly than Sangoma’s if you’d like a easy small enterprise telephone system or a unified communications instrument. 

Five9’s options

Listed below are just a few of Five9’s notable options:

• Agent help: It makes use of AI to make subsequent finest motion ideas and streamline workflows.
• CRM integration: Five9 gives prebuilt CRM integration and software program growth kits.
• Engagement workflow: It makes use of a single instrument for self-service, agent steering, and routing.

4. Genesys

Genesys gives contact middle options with analytics, omnichannel assist, and AI capabilities. It combines human and automatic sources to create higher buyer experiences. The platform helps groups present cross-channel assist with related context to interact prospects. 

What’s Genesys’s benefit over Sangoma? 

Genesys focuses on buyer expertise and superior analytics. It gives a extra subtle answer than Sangoma’s. 

Genesys’s options

Listed below are a few of Genesys’s notable options:

• Workforce engagement administration: The corporate offers professionals the instruments and assist they should supply an amazing buyer expertise. 
• Analytics and reporting: Its analytics and reporting ship interplay insights that make it simpler to supply cross-channel buyer expertise. 
• Interactive voice response (IVR): Genesys gives name facilities an IVR system that allows them to deal with buyer calls at scale. 

5. Ooma

Ooma’s VoIP answer caters primarily to SMBs. It has options comparable to a digital receptionist, a straightforward setup, and a cellular app. Ooma’s main focus is telephone techniques, so its choices won’t embrace subtle options for enterprise use instances.

What’s Ooma’s benefit over Sangoma? 

Ooma is a straightforward, inexpensive VoIP telephone system that’s appropriate for companies with simple communications wants. It’s a superb answer for patrons who don’t require subtle telephone techniques.

Ooma’s options

Listed below are a few of Ooma’s notable options:

• Name queuing: It permits you to handle incoming calls, protecting calls within the queue till brokers can be found.
• Accessibility: Ooma’s desktop and cellular purposes make it simple in your brokers to entry the telephone system. 
• Voicemail transcription: It emails skimmable transcriptions of voicemails to your brokers. 

6. Zoom Telephone

Zoom Telephone leverages the recognition of the corporate’s video conferencing platform. The telephone service gives voice, video, and messaging integration. It comes with options comparable to worldwide calling, name recording, and quantity porting.

What’s Zoom Telephone’s benefit over Sangoma? 

Zoom Telephone’s acquainted interface might be interesting to enterprise house owners who need a unified communications utility with robust video capabilities. Zoom Telephone is tightly built-in with the corporate’s video conferencing service, which makes it a logical alternative for some patrons. 

Zoom Telephone’s options

Listed below are just a few of Zoom Telephone’s notable options: 

• Integration: It gives integration with Salesforce CRM. 
• Automated name distribution: It makes use of set parameters to route calls to your brokers. 
• Name recording: Zoom Telephone data calls so you’ll be able to evaluate them later to assist your brokers optimize their efficiency. 

The Verdict? Nextiva Is the Finest Sangoma Different

After exploring a number of alternate options to Sangoma, you’ll be able to see that Nextiva shines extra brightly than the opposite choices. It’s filled with options that make it a wise answer for unified communications. 

Nextiva is straightforward to configure and navigate. Its UI/UX makes it versatile and customizable for customers who aren’t very tech-savvy. Nextiva’s associate community and its best-in-class assist make it a well-rounded answer. 

You’ll most likely come out forward while you examine the prices of its telephone system to these of its rivals. Don’t lower corners. Give your workforce an entire communications platform.