For those who’re contemplating utilizing Mitel (or are already a Mitel buyer) and in search of options, you’ve landed in the appropriate place.

Mitel provides a well-liked VoIP telephone system for SMBs and enterprises, offering IP telephones, softphones, and superior telephony options.

Nonetheless, Mitel’s enterprise telephone system requires on-premise {hardware}, in depth setup, and administration, and could be fairly costly for small companies in comparison with at the moment’s cloud options.

Fortunately, many sturdy cloud VoIP suppliers rival what Mitel’s on-premise methods supply. These Mitel options ship related IP telephone capabilities, name routing, IVR, auto attendant, and different performance with out requiring any on-site servers or {hardware} set up.

On this information, we define the highest options to Mitel primarily based on pricing, options, and ease of use, serving to you discover the right match for what you are promoting.

Whether or not in search of distant work flexibility, superior analytics, or integration with different enterprise instruments, you’ll uncover the most effective options to Mitel price contemplating in 2024.

What Is Mitel?

Mitel is a Canadian firm providing cloud-based communications options for companies of all sizes.

They’ve been round for the reason that Seventies, beginning with on-premises PBX methods and steadily transitioning to cloud-based options like MiCloud Join.

Their most important choices embody:

• MiCloud Join: A core VoIP calling system.
• MiCloud Flex: A communications portal for on-line collaboration.
• MiCollab + MiTeam Conferences: UCaaS suite for video, voice, and chat options.
• MiContact Heart: Omnichannel buyer expertise platform with AI digital brokers.

Mitel provides sturdy function units, integration with varied software program, and safe infrastructure. Nonetheless, its fame comes with sure limitations.

Why Companies Search for Mitel Options

Phasing out of Mitel’s MiCloud Join efficient 2022, with no new contracts or prospects accepted onto the MiCloud Join Platform has made issues difficult for each present prospects and new companies exploring Mitel and who’d fairly want a cloud-based telephone system.

Listed below are a number of different components that may lead companies to discover Mitel options:

• Price: Mitel’s pricing could be greater than some opponents, particularly for small companies with fundamental wants. Their tiered plans with various function units can add complexity to budgeting.
• Scalability: Whereas Mitel scales properly for big enterprises, smaller firms would possibly discover its development choices cumbersome or pointless.
• Legacy focus: Mitel has deep roots in on-premises options, impacting person expertise and doubtlessly slowing down cloud innovation in comparison with newer, cloud-native suppliers.
• Characteristic priorities: Mitel’s in depth options might not all be related to each enterprise. Some opponents would possibly supply tailor-made packages or excel in particular areas like integrations, mobility, or analytics, higher becoming sure area of interest wants.
• Ease of use: Some person critiques level in direction of complexity in Mitel’s interface and administration, pushing companies towards extra user-friendly options.
• Buyer assist: Whereas Mitel provides assist, some companies would possibly want the responsiveness or particular experience supplied by smaller, extra agile opponents.

Prime Mitel Rivals in 2024

Listed below are the highest 5 options in contrast.

1. Nextiva

Nextiva is a feature-rich cloud-based telephone system and unified communications platform. It provides limitless calling, superior name routing, group chat, video conferencing, name recording, and CRM integrations.

What are a few of its high options?

Nextiva provides wealthy communication options that stand out in comparison with Mitel, together with:

• Auto attendants: An automatic receptionist that routes calls primarily based on menu choices chosen by the caller. Can route primarily based on time of day, and day of week.
• Name queues: Robotically distribute ready calls to the subsequent out there agent. Customise queue precedence, wait occasions, and music on maintain.
• Visible name flows: Drag-and-drop editor to visually construct and customise name dealing with, routing guidelines, and employees/group availability. Simplifies administration.
• Group presence: View co-worker availability in real-time. Permits you to see who’s idle, busy, and out there.
• Group chat: Ship safe messages between staff. This contains immediate messaging, display screen sharing, video calls, and message historical past.
• Actual-time reporting: Customizable dwell dashboards offering actionable insights into name volumes, wait occasions, agent productiveness, and extra.
• Video conferencing: Excessive-quality face-to-face video conferences from desktops and cellular gadgets.

A dependable 99.999% uptime SLA, a carrier-grade community, versatile pricing plans, highly effective calling, messaging, and analytics capabilities, and industry-leading safety and compliance with SOC 2, PCI, HIPAA, and GDPR, make Nextiva a high Mitel different for contemporary enterprise communication wants.

Nextiva pricing choices

Nextiva provides easy pricing plans with highly effective options. You possibly can select from these plans primarily based in your wants:

• Important: Begins at $18.95 per person per 30 days and contains limitless voice and video calling, auto-attendant and toll-free numbers, Outlook and Google integrations, voicemail to e-mail, web fax, softphone apps, and 24/7 assist.
• Skilled: Begins at $22.95 per person per 30 days and provides limitless convention calls (40 individuals) and video conferencing (250 individuals) to the combo. There’s additionally Name Pop, limitless enterprise SMS, prolonged integrations, and a professional setup.
• Enterprise: Begins at $32.95 per person per 30 days and contains limitless individuals on voice and video conferencing, recording, name pop, voice analytics, voicemail transcription, extra integrations, and single sign-on (SSO).

Finest for: Nextiva is finest for companies of all sizes searching for a scalable, feature-rich communications platform with robust integrations. It really works properly for each small groups and companies with worldwide calling wants.

2. Grasshopper

Grasshopper is a feature-rich digital telephone system constructed for small and rising companies. It permits entrepreneurs and small groups to have a devoted enterprise telephone quantity that routes calls to their cell telephones or landlines.

What are a few of its high options?

Grasshopper provides a variety of options that assist busy small enterprise house owners, together with:

• Digital assistants to take calls, display screen messages, and direct callers.
• Important VoIP options like name forwarding, auto-attendant, voicemail transcription, and convention calling to deal with incoming and outgoing calls.
• A cellular app that means that you can handle calls, entry voicemails, and keep related along with your group from wherever.

Grasshopper pricing choices

Pricing tiers primarily based on extensions wanted:

• True Solo at $16/month supplies one telephone quantity and extension.
• Solo Plus at $31/month provides limitless customers, one telephone quantity, and as much as three extensions.
• Associate at $51/month permits limitless customers, three telephone numbers, and 6 extensions.
• Small Enterprise at $89/month provides limitless customers, 5 telephone numbers, and limitless extensions.

Finest for: Grasshopper is an inexpensive and full-featured enterprise telephone resolution for solopreneurs and small groups.

3. GoToConnect (previously Jive)

GoToConnect, previously often known as Jive, is a cloud-based telephone and conferences platform owned by LogMeIn. It integrates seamlessly with different LogMeIn merchandise like GoToMeeting and GoToWebinar.

What are a few of its high options?

GoToConnect provides telephone, conferences, messaging, and assist middle options, together with:

• Name flows: A visible dial plan editor you should use to construct totally different patterns for after-hour calls, weekends, and holidays.
• Audio conferencing: Run audio convention calls with numbers from over 30 international locations, both over VoIP or by dialing into conferences.
• Name analytics: Analyze name patterns by time, size, concern, day of the week, and placement to maximise agent availability and productiveness.

GoToConnect pricing choices

GoToConnect provides two most important pricing plans:

• Primary at $27 per person/month providing native/toll-free numbers, name routing instruments, group messaging, and conferences supporting as much as 150 individuals.
• Customary at $32 per person/month provides superior name administration, worldwide minutes, sizzling desking, on-line faxing, limitless recorded greetings, and conferences for as much as 250 individuals.

Finest for: GoToConnect is right for rising groups that need an built-in enterprise communication suite with robust safety and reliability.

4. Dialpad

Dialpad is an AI-powered cloud communication platform that unifies voice, video, messaging, and get in touch with middle options. It’s designed for agile groups that want to attach and collaborate from wherever.

What are a few of its high options?

Dialpad provides superior communication options throughout voice, video, messages, and on-line conferences. A few of these options embody:

• Automated name distributor: Use routing guidelines and interactive voice response (IVR) to reply calls effectively.
• Enterprise telephone app: Work from wherever with a softphone you should use on smartphones to make and obtain calls, test voicemail, and extra.
• Voice intelligence: Automate note-taking and detect buyer sentiments with built-in machine studying, voice recognition, and pure language processing.

Dialpad pricing choices

Dialpad provides three pricing tiers:

• Customary at $23 per person/month with limitless calling, messaging, transcriptions, integrations, analytics, and net/chat assist.
• Professional at $35 per person/month provides on 24/7 dwell assist, CRM integrations, international SMS, and open APIs.
• Customized enterprise pricing for big groups contains limitless extensions, SSO, knowledge retention insurance policies, and precedence assist.

Finest for: Dialpad focuses extra on clever options for the trendy and cellular workforce. It really works finest for companies needing extra AI capabilities.

5. Telephone.com

Telephone.com is a feature-rich VoIP platform for agile, distributed groups throughout the US. It delivers voice, video, SMS, and fax capabilities.

What are a few of its high options?

Telephone.com provides 50+ options to streamline communications. These options embody:

• Audio conferencing: Host giant HD voice conferences with as much as 300 international individuals.
• Fax from telephone: Add and fax paperwork proper out of your laptop with one click on. Saves time and paper.
• Voice tagging: Name routing menus tag every caller choice so brokers have context and ship customized service.

Telephone.com pricing choices

Telephone.com is available in three pricing choices.

• Primary at $14.99 per person/month with 500 pooled minutes, one telephone quantity per account, video conferences for as much as 10 individuals, and a cellular app.
• Plus at $21.99 per person/month provides limitless minutes, one telephone quantity per person, textual content messaging, video conferences for as much as 25 individuals with recording, and voicemail transcription.
• Professional at $31.99 per person/month provides name recording, analytics, CRM integration, and video conferences for as much as 100 individuals with transcription and whiteboarding.

Finest for: Telephone.com is an inexpensive, full-featured VoIP supplier that scales properly for SMBs with distant/hybrid workforces.

6. Aircall

Aircall is a cloud-based name middle software program designed for gross sales, assist, and non-profit groups.

What are a few of its high options?

Aircall provides superior telephone, collaboration, name middle, productiveness, and analytics options, together with:

• Queue callback: Let your callers decide out of ready in a name queue and obtain a name from you at a later time.
• Shared contacts: Brokers can entry real-time buyer knowledge and name historical past to personalize interactions.
• CRM integrations: Combine along with your CRM and helpdesk instruments to maintain all conversations all through the client journey related.

Aircall pricing choices

Aircall provides two customary pricing plans and an choice to get a custom-made bundle.

• Necessities is a fundamental plan beginning at $30 per 30 days, bought for no less than three customers. Contains limitless inbound calls (toll-free excluded), IVR, name recording, and softphones for desktop, Android, and iOS.
• Skilled plan begins at $50 per 30 days for a similar variety of customers. All options of the Necessities plus Salesforce integration, necessary name tagging, superior analytics and name monitoring, queue call-back, and energy dialer for gross sales groups.

Finest for: Aircall combines important name middle instruments for small companies. The onboarding help additionally simplifies transitioning from legacy methods like Avaya or Mitel. Very best for fast-growing SMBs.

7. 8×8

8×8 is a platform for cloud-native contact facilities, voice, group chat, conferences, and embeddable communications.

What are a few of its high options?

8×8 provides a variety of name administration, productiveness, and admin options of their cloud PBX resolution. These embody:

• Multi-level auto-attendants: Present clever self-service choices primarily based on varied caller attributes to resolve points rapidly.
• Visible voicemail: Transcribe and ship voicemails as textual content for simpler processing.
• Cell apps: Unified cellular expertise for voice, video conferences, chat, and fax.

8×8 pricing choices

8×8 pricing provides customized quotes throughout 5 tiers:

• X2 with bundled voice, video, chat, international calling, conferences, SMS, and Microsoft Groups integration.  
• X3 with limitless international calling to over 48 international locations and administrative options.
• The X6, X7, and X8 contact middle plans supply omnichannel assist, analytics, automation, and workforce optimization.

Finest for: 8×8 empowers fashionable, cellular contact facilities with continuity of buyer and worker expertise throughout engagement channels. International compliance protection facilitates worldwide deployments.

8. OnSIP

OnSIP provides a cloud-based VoIP telephone system tailor-made for distant groups.

It’s an entire telephone system alternative with conventional telephone system options like convention bridges, voicemail administration, and HD voice calls — each in your desktop and smartphone.

What are a few of its high options?

OnSIP’s options are lean and easy, together with:

• sayso web site chat: Make voice/video calls immediately by way of the firm web site. Integrates with HubSpot.
• Cell app: Make and obtain calls by way of softphone on smartphones/desktops with HD high quality.
• Video conferencing: Host on-line conferences with display screen sharing for as much as 5 individuals.

OnSIP pricing choices

OnSIP provides two most important plans:

• Limitless: Begins at $18.95 per person per 30 days, with a minimal of 5 customers. Contains limitless auto attendants, name recording, and voicemail.
• Pay-as-you-go: For decrease name quantity, and begins at $49.95 per 30 days per account. Calling minutes aren’t included on this plan, and are billed at $0.005 per minute.

Finest for: OnSIP facilitates seamless communication and collaboration for at the moment’s remote-first groups with glorious reliability, safety, and assist.

9. Ooma

Ooma is a enterprise telephone service made for small companies that want a dependable, versatile telephone system.
Its plans and options are tailor-made to companies working remotely so you may preserve a separate enterprise line, hear clear audio, and work effectively.

What are a few of its high options?

Ooma Workplace supplies greater than 35 options, together with:

• Multi-ring: Route calls concurrently to a number of gadgets like desk telephones, and smartphones. Ensures anytime connectivity.
• Digital receptionist: Customizable auto-attendant supplies name routing, enterprise hours, and different info to callers.
• Voicemail transcription: Voicemails could be obtained by way of e-mail as audio information or automated transcripts.

Ooma pricing choices

Ooma is offered in three service plans:

• Necessities at $19.95 per person/month provides calling within the US/Canada/Mexico/Puerto Rico, digital receptionist, and cellular apps.
• Professional at $24.95 per person/month provides desktop apps, texting, video conferences for 25 individuals, and name recording.
• Professional Plus at $29.95 contains CRM integration, bigger 100-participant video conferences, sizzling desking, and name queuing.

10. Zoom Telephone

Zoom is well-known because the go-to video assembly and conferencing instrument, nevertheless it’s additionally a cloud telephone service supplier. It’s an enterprise-grade cloud telephone system natively built-in with Zoom’s widespread video conferencing functionality.

What are a few of its high options?

Zoom Telephone provides greater than 30 calling and telephone administration options, together with:

• Elevate to assembly: Go from a telephone name to a full-feature Zoom assembly with video and/or display screen sharing with out making individuals manually be a part of.
• Name logs: View caller identify, quantity, and name length with timestamps so you may preserve detailed monitor of inbound and outbound calls.
• Name queues: Outline computerized name distribution and name queue overflow guidelines to streamline how your calls are taken care of, even throughout the busiest occasions.

Zoom pricing choices

Zoom Telephone provides three pricing plans.

• A free plan for video conferencing.
• US & Canada, pricing begins from $120 per yr per person.
• Professional International Choose for worldwide calling prices $240 per person per yr.

How To Select a Mitel Various

When contemplating options to Mitel, first replicate in your causes for wanting to modify methods.

For instance, if Mitel has turn out to be too costly for what you are promoting or lacks important options like name middle instruments, software program integrations, scalability as you develop, a user-friendly interface for employees, and constant uptime and efficiency, these may all be motivations to discover different choices.

1. Determine key wants

Clearly decide your key communications wants and priorities earlier than choosing a brand new system, together with most popular deployment methodology (cloud vs. on-premise), variety of customers to scale for present and future development, price range constraints, must-have capabilities like video and name recording, and ease of use for fast worker adoption.

2. Discover high Mitel options

Along with your key standards outlined, analysis high different options. Listed below are just a few options that mitigate a few of Mitel’s limitations.

• Small companies: GoToConnect and Nextiva is perhaps the most effective match attributable to their affordability, ease of use, and tailor-made packages.
• Scalability wants: For prime development, Nextiva and eight×8 supply glorious scalability.
• Legacy considerations: Dialpad and GoToConnect are absolutely cloud-based, avoiding legacy points.
• Particular function wants: Select the competitor excelling in areas you prioritize, like name facilities (8×8) or integrations (Nextiva).
• Help preferences: Nextiva, Dialpad, and GoToConnect are praised for responsive assist, whereas 8×8 has specialised experience.

3. Evaluate options and pricing

Vet the options into consideration by analyzing how their options, instruments, integrations, and pricing fashions evaluate to the capabilities you require and the price of maintaining your Mitel system. Use comparability web sites like G2 and critiques to guage them side-by-side.

4. Get demos and free trials

Lastly, join demos and make the most of free trials of your shortlisted choices to get firsthand expertise utilizing them. Accumulate suggestions out of your group and choose the platform that aligns most carefully along with your priorities and use circumstances.

Select Nextiva — the Finest-Observe Various To Mitel

When seeking to change from Mitel, Nextiva takes the highest spot.

Clients love Nextiva — 93% of Nextiva prospects would suggest its enterprise telephone service. On GetVoIP, Nextiva has a 4.6 out of 5-star ranking.

Beneath are extra rankings throughout third-party evaluation web sites that present how prospects really feel in regards to the service:

Nextiva provides world-class reliability and military-grade knowledge facilities that deal with what you are promoting communications. This implies you’ll by no means have to fret about your uptime or safety, and you’ll concentrate on serving your prospects.

With greater than 40 customary and superior telephone system options, Nextiva provides Superb Service for assist, implementation, and onboarding.

Mitel, Grasshopper, GoToConnect, Dialpad, Telephone.com, Aircall, 8×8, OnSIP, Ooma Workplace, and Zoom haven’t any relationship with Nextiva, Inc. and are the registered logos of their respective house owners.