8×8 is a cloud-based enterprise cellphone system that helps enterprises handle communication and crew collaboration effectively. 

It gives voice, video, and messaging capabilities that may be accessed by means of desktop and cellular purposes, in addition to by means of conventional desk telephones.

Regardless of these options, 8×8 won’t be the best cellphone system for you, particularly if your corporation is rising. In that case, you’ll want an alternate, resembling Nextiva, to cater to your communication and collaboration wants. 

This text discusses 8×8’s options and pricing plans that will help you make an knowledgeable determination. 

8×8 Pricing and Plans

8×8 gives 5 Unified Communications (UC) and contact middle packages for companies. The pricing isn’t publicly obtainable, so that you’ll have to contact gross sales to know the way a lot your most popular plan will value.

UC plans

These plans are finest for hybrid groups trying to energy communication from a central hub to simplify collaboration between in-office and offsite workers.

X2 plan: All-in-one voice, video, and chat UC software program

This plan has the next primary options: 

• Limitless voice calling to 14 international locations
• HD video and audio conferencing for as much as 500 members
• Microsoft Groups integration
• 24/7 help channels 
• SMS, MMS, voicemail, and crew messaging 

X4 plan: Superior name dealing with and analytics

This plan has all of the X2 options plus the next: 

• Limitless calling to 48 international locations
• Media chilly storage
• Safe funds
• Entrance desk for receptionists and operators
• Supervisor analytics
• Barge, whisper, and monitor

Contact middle core options

These plans are appropriate for mid-sized and enterprise companies trying to streamline incoming and outbound buyer communications.  

X6 plan: Voice contact middle

The X6 plan comes with all of X4’s UC options, however it additionally helps the next: 

• Buyer expertise journey mapping
• Reporting and analytics
• Scorching desking 
• Expertise-based routing utilizing interactive voice response (IVR), name recording, and CRM integrations
• Name dealing with and queuing
• HD voice for improved name high quality 

X7 plan: One interface for voice and digital interactions

Buying the X7 Plan offers you entry to the entire X6’s options plus the next: 

• Co-browsing
• Omnichannel help, together with social media, chat, SMS, and video
• Superior assembly options, integrations, and analytics
• Stay streaming and video conferencing 

X8 plan: Superior contact middle 

The X8 package deal is ideal for enterprises that have to energy buyer communications at scale. It combines X7’s options with the next superior capabilities: 

• Speech and textual content analytics
• High quality administration
• App integrations and certifications
• Auto dialer 

How Do Nextiva’s Pricing and Plans Evaluate? 

Nextiva is a well-liked various to eight×8. It has two package deal tiers: Enterprise communications and call middle.

The contact middle options assist midsize and enterprise companies effectively handle large-scale buyer communications. You could find extra details about pricing and plans right here. 

Enterprise communications

Bored with coordinating communication throughout a number of purposes? Select certainly one of Nextiva’s enterprise communication plans to streamline crew collaboration. 

Not like 8×8, you possibly can see what every plan prices on the web site that will help you rapidly make an knowledgeable determination. Usually, the upper the variety of customers, the decrease the worth per person. 

For instance, within the Important Plan, you pay $21.95 per person month-to-month (billed yearly) for five–19 customers. For those who onboard 100+ customers, you pay $17.95 per person month-to-month (billed yearly).

On the pricing web page, you possibly can test the precise quantity you’ll be charged for the variety of customers you require.  

Right here’s what every Nextiva plan would value per person for 20–99 customers with annual billing. 

Important plan: $18.95/person month-to-month

We created this plan for solopreneurs and small companies with restricted budgets that had been in search of a software with core Unified Communications capabilities. 

It has the next options: 

• Limitless web fax
• Voicemail
• Limitless voice and video calling throughout the U.S and Canada
• App integrations, together with Outlook and Google Contacts
• Toll-free native and worldwide numbers
• Assist for as much as 1,000 SMS/MMS per person 
• 24/7 buyer help

Skilled plan: $22.95/person month-to-month

As your corporation scales, your cloud communication and collaboration wants will develop past what a primary software can provide. That’s when it’s time to improve to Nextiva’s Skilled plan. 

The Skilled plan has all of the options of the Important plan plus the next:

• Limitless convention requires as much as 40 members
• Limitless video conferences
• Display screen sharing
• Multi-level auto attendant
• Cell and desktop SMS/MMS
• Salesforce and HubSpot integrations

Enterprise plan: $32.95/person month-to-month

This plan is finest for midsize and huge companies with advanced communication necessities. These giant companies want enterprise communication software program to handle superior collaboration workflows at scale. 

The Enterprise plan has the entire options of the Skilled plan plus the next:

• Limitless members in voice and video conferencing calls
• Name recording
• As much as 12,500 toll-free minutes
• Limitless video convention recording
• Voicemail transcription
• Microsoft Groups and enterprise integrations
• Single sign-on

Core Options of 8×8 and Nextiva

Now that you recognize what every supplier gives, let’s delve deeper into their core options. 

8×8 cellphone system and call middle options

With 8×8 enterprise communications software program, you get the next: 

• Omnichannel routing: Routinely observe and assign inbound and outbound communications throughout a number of channels — calls, chats, and emails — to the best-fit brokers based mostly on preset guidelines, resembling agent talent and availability.
• Expertise-based routing: Assign brokers to buyer tickets that match their abilities and experiences to scale back challenge decision instances. 
• Queued and internet callbacks: Cut back maintain instances with computerized callbacks when brokers are free.
• Publish-call surveys: Administer Web Promoter Rating and Buyer Satisfaction Rating surveys to assemble real-time buyer suggestions after an interplay and enhance your buyer success workflow. 
• Crew collaboration: Past name options, 8×8 has collaboration instruments, resembling in-app messaging and doc sharing, to enhance inner communication. 
• HD video and audio conferencing: Host conferences on any desktop or cellular system for as much as 500 members. Schedule conferences in a single click on by way of 8×8’s Google and Outlook calendar integrations. Document and share conferences with members and non-attendees
• Interactive conferences: Maintain members engaged with polls, reactions, and breakout rooms.
• Detailed analytics: Dig into real-time and historic information about name actions, agent efficiency, and buyer satisfaction. Skip the guesswork; energy your contact middle decision-making with correct information.  
• High quality administration: For those who join the X8 plan, you possibly can entry 8×8’s superior high quality administration capabilities that will help you monitor and consider agent interactions for optimum service.
• Speech and textual content analytics: The X8 plan offers you entry to speech and textual content analytics options like computerized transcriptions and emotion detection. You possibly can conduct context-based speech analytics and extract worthwhile information. 

Nextiva cellphone system and call middle options

With Nextiva’s enterprise communications software program, you get the next:

• Omnichannel help: Cease coordinating communications throughout a number of apps. Nextiva brings all of your communications channels — from calls to emails and social media — right into a central platform. 
• Superior IVR: Entry a number of self-service choices — from cloud-based brokers to voice command name flows and clever name routing — for quicker resolutions.
• Publish-call surveys: Administer post-call surveys to prospects. 
• Environment friendly name administration: Entry a number of name administration options — name queuing, name routing, and voicemail administration — that will help you management inbound and outbound interactions. 
• Proper agent; proper time: Direct inbound calls, emails, and texts to the best agent utilizing skills-based guidelines. 
• Smarter interactions: Bridge the knowledge hole between your CRM and cellphone system. Draw buyer journey insights out of your CRM and use this information to personalize buyer communications. 
• High quality and insights: Use name recording and detailed analytics for steady enchancment
• By no means miss a message: Obtain voicemail messages in your inbox so that you by no means miss a message. You’ll get a abstract of every message with the audio file hooked up to make communication extra environment friendly.
• Join wherever: Use voice and video conferencing for inner and exterior communication. You possibly can host as much as 25 lively video members and 250 audio members on a name. 
• Cell workforce: Keep productive on the go along with the NextivaOne enterprise collaboration and communication software program. Your crew members can obtain the app to their iOS and Android units to remain linked regardless of the place they’re.
• Seamless setup: Obtain help from Nextiva’s help crew, which is on deck that will help you arrange your corporation cellphone system rapidly and get acquainted with its in depth options. 
• At all times there: Entry 24/7 buyer help throughout all plans on your peace of thoughts and enterprise continuity. You possibly can troubleshoot points utilizing the assets in Nextiva’s help middle, submit a ticket, or chat with the help crew by way of in-app messaging. 

Complete Function Comparability

Let’s see how the communication platforms stack up in opposition to one another. 

Which Supplier Is Proper for Your Enterprise?

Each Nextiva and eight×8 provide a variety of enterprise communications options. In the end, one of the best one for your corporation comes right down to price range, crew measurement, and scalability. 

Select 8×8 if…

Your corporation is giant with substantial world calling wants, you’ve gotten a beneficiant price range, and you might be in search of a complicated enterprise communication platform to help your advanced workflows. 

With 8×8’s worldwide calling, omnichannel help, superior analytics, and AI-powered options, it’s a worthwhile funding for enterprises with loads of financial assets that want to increase name middle effectivity at scale.

Select Nextiva if…

Your high-growth enterprise wants a cellphone system that caters to your collaboration wants however is powerful sufficient to scale with you. Additionally, if you wish to benefit from your price range by investing in a enterprise cellphone service with the core UC and contact middle capabilities, and also you’re in search of one thing straightforward to arrange and use. 

Nextiva gives aggressive pricing plans, scalability, beneficiant toll-free minutes, stable CRM integrations, and 24/7 buyer help, making it an amazing alternative for small and medium-sized companies. 

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The Verdict?

Nextiva is your best option for rising companies. Whereas 8×8 has in depth enterprise voice capabilities, its construction and setup will be overwhelming. 

Nextiva, then again, offers final enterprise communication flexibility for rising companies.

With Nextiva, you get the next: 

• Clear pricing: Has no hidden charges — in contrast to 8×8’s opaque construction
• Scalability: Grows with your corporation with out important infrastructure modifications
• Cell-ready: Helps your distant and hybrid workforce
• 24/7 buyer help: Supplies the aid you want if you want it