Most go-to-market groups already use demo automation software program. It’s desk stakes at this level. However simply having a software in place doesn’t imply it’s doing its job nicely.

You’ll be able to have one of the best gross sales pitch on this planet, however when you don’t know what occurs after your reps choose up the telephone, you’re flying blind.

The greatest outbound name monitoring software program offers you visibility into what’s working, what’s not, and the place offers are stalling. It helps you pinpoint which calls result in conversions, which scripts resonate, and which reps want teaching. But too many groups nonetheless depend on outdated strategies or scattered methods that don’t join the dots between outbound exercise and precise outcomes.

I dug into the highest outbound name monitoring instruments to seek out those that provide actual readability,  not simply name logs. I reviewed G2 rankings, in contrast options throughout platforms, and checked out how gross sales and assist groups are utilizing these instruments to enhance outreach and shut extra offers.

Whether or not you’re a startup dialing on your first few clients or a big crew optimizing high-volume outbound campaigns, this information will aid you discover one of the best name monitoring software program to match your workflow and increase your outcomes.

My 10 greatest outbound name monitoring software program picks for 2025

Whereas testing and evaluating these instruments, it grew to become clear how a lot they optimize outbound outreach. They provide reps real-time visibility into name exercise, enhance join charges, and assist groups observe up with precision and velocity.

In line with 360iResearch, the worldwide name monitoring software program market is projected to succeed in $2.12 billion by 2030, rising steadily as extra companies prioritize data-backed calling methods.

In case you’re questioning which software helps reps hit their day by day dial targets, which one gives one of the best analytics for name outcomes, or which platform integrates cleanly along with your CRM, learn on, and you will remember to discover out. 

What makes one of the best outbound name monitoring software program price it: My opinion

• Permit customers to position outbound calls immediately from the platform
• Observe and log name interplay knowledge comparable to length, outcomes, recordings, and engagement insights

*This knowledge was pulled from G2 in 2025. Some evaluations have been edited for readability.

HubSpot Gross sales Hub is a contemporary gross sales software program designed to assist rising groups construct a pipeline, deepen relationships, and shut extra offers quicker. In line with G2 Knowledge, 62% of small companies use it, which factors to its ease of use and skill to assist groups with out requiring deep technical experience.

I’ve observed that HubSpot Gross sales Hub is usually praised for being fast and straightforward to arrange. The easy onboarding course of means gross sales groups can get began immediately, reducing down delays and letting them deal with connecting with prospects relatively than configuring instruments.

One characteristic that persistently stands out is name monitoring. Customers point out how easy it’s to log calls, document outcomes, and evaluation recordings. In line with a number of reviewers, this reduces handbook effort and ensures gross sales groups have clear, dependable information of their conversations.

One other widespread spotlight is the flexibility so as to add customized properties for contacts and offers. Many G2 customers admire this flexibility, saying it helps them align the CRM with their distinctive gross sales processes. Reviewers be aware that these fields give gross sales groups higher visibility into deal progress and assist them tailor reporting to their targets.

I’ve additionally seen quite a lot of optimistic suggestions about cell note-logging. When gross sales reps make calls from a cell machine, a pop-up makes it simple to jot down notes immediately. Many reviewers say this protects time and ensures vital particulars aren’t misplaced, which strengthens follow-ups and buyer relationships.

That stated, some customers elevate issues about pricing. Prices can climb shortly, particularly when including extra calling minutes. Nonetheless, many agree that the superior options out there at larger tiers ship sturdy worth, although a number of recommend that extra versatile pricing or bundled minutes would make the platform much more enticing.

Lists don’t all the time refresh immediately, and some reviewers talked about they’d like a handbook refresh possibility to make issues smoother. Whereas not a deal-breaker, this enchancment may additional streamline day-to-day workflows.

General, based mostly on the evaluations I’ve learn, HubSpot Gross sales Hub is broadly praised for its accessibility, helpful gross sales options, and skill to assist groups construct a pipeline and shut offers quicker.

What I dislike about HubSpot Gross sales Hub:

• The pricing can climb quick, particularly when you want extra calling minutes, and I’ve observed some reviewers want for extra versatile choices.
• Lists don’t all the time refresh immediately, and from what I’ve learn, folks assume a handbook refresh button would make issues smoother.

What G2 customers dislike about HubSpot Gross sales Hub:

“Whereas HubSpot Gross sales Hub is nice general, the pricing can shortly develop into a priority for small companies. Many superior options like customized reporting, a number of pipelines, or automation workflows are locked behind higher-tier plans, which might really feel costly if you’re simply beginning out.”

– HubSpot Gross sales Hub Assessment, Jackson R.

What I dislike about Salesforce Gross sales Cloud:

• The lead prioritization may use clearer visible cues, and I’ve observed some reviewers want navigation felt a bit quicker.
• The educational curve can really feel steep at first, and from what I’ve learn, it takes a while earlier than the platform’s full worth actually clicks.

What G2 customers dislike about Salesforce Gross sales Cloud:

“Some components of the interface might be overwhelming or unintuitive, particularly for newer customers. At occasions, it’s sluggish to load or will get laggy throughout peak hours, and establishing customized studies or dashboards can require assist from admins. The educational curve is a bit steep for superior options, and a few processes really feel extra complicated than vital.”

– Salesforce Gross sales Cloud Assessment, Lemuel P.

OpenPhone is a collaborative telephone system for groups that integrates calls, texts, and contacts into an intuitive app that works seamlessly throughout units. Many reviewers spotlight the cross-device flexibility, saying it makes it simple to remain linked whether or not within the workplace or on the go.

My favourite characteristic is the wealthy set of contact properties out there. Reviewers be aware that this makes it easy to arrange contacts nationwide, whether or not by space or commerce kind, so groups can find the proper individual extra shortly and keep organized.

One other characteristic that always stands out is the flexibility so as to add customized tags and notes to contacts. Customers say this retains vital shopper particulars shut at hand, making them really feel extra ready for calls and follow-ups. In line with suggestions, this small however highly effective functionality streamlines on a regular basis workflows.

I additionally see frequent reward for AI-powered name summaries. A number of reviewers point out that these summaries save time and enhance accuracy by capturing key factors with out requiring groups to replay recordings. G2 Knowledge reveals that 83% of customers highlighted this as considered one of their favourite options.

What I dislike about OpenPhone:

• I’ve observed some reviewers want there have been extra native CRM integrations to make the platform much more helpful.
• A couple of folks talked about delays in voicemail notifications, which can be minor however nonetheless break the in any other case seamless expertise.

What G2 customers dislike about OpenPhone:

“There are not any actual downsides to utilizing OpenPhone, until you’re attempting to pick out a particular telephone quantity, because the out there numbers are picked at random. I additionally confronted a problem the place 2 of my 3 numbers had been recognized as “Rip-off Doubtless.” This concern prompted me to succeed in out to an out of doors service to re-label every quantity.”

– OpenPhone Assessment, Timothy P.

What I dislike about Salesloft:

• Name‑skipping in cadences feels a bit clunky because it isn’t automated, and I’ve observed reviewers saying handbook updates can sluggish issues down.
• Some customers discuss alert fatigue from too many low‑precedence notifications, which makes it more durable to identify the vital ones.

What G2 customers dislike about Salesloft:

“I don’t like the way it measures personalization. I may create a cadence particularly for a sure place at a sure firm, however as a result of I don’t change the cadence itself, it marks it as not customized. This impacts how I view my knowledge and makes it more durable to enhance my outreach.”

– Salesloft Assessment, Karim H.

What I dislike about Shut:

• Some folks want there have been one‑click on calling immediately from lead pages, which might make workflows smoother.
• I’ve observed a number of mentions of voicemail dealing with being a bit finicky at occasions, although most agree it’s extra of a small hiccup than an actual downside.

What G2 customers dislike about Shut:

“I’m general stats for reps so I can have an organized view of our metrics,  for instance, what number of leads truly picked up the telephone on a given day.  I’d additionally wish to have an summary of the place the reps are all through the day, so I do know when and the place to leap in and assist,  just like how Salesforce gives a dashboard.”

– Shut Assessment, Jacob P.

What I dislike about Nooks:

• A couple of folks point out occasional glitches with name connectivity or inclinations not marking accurately, although most say assist resolves them shortly.
• Some reviewers want they might select which quantity to name from for one‑off calls, and some talked about constructed‑in emailing or scheduling would add comfort.

What G2 customers dislike about Nooks:

“I do want we may have all of our SFDC particulars on the shopper web page for every individual we’re calling, so we wouldn’t want a number of tabs open to maintain observe of the place we left off with the prospect. However it’s not too unhealthy.”

– Nooks Assessment, Nina H.

What I dislike about JustCall:

• The cell app could be a little glitchy, with name logs or notifications not all the time syncing immediately, as G2 customers additionally pointed out.
• Establishing superior name flows feels tough at first, and from what I’ve learn, step-by-step steering would make onboarding smoother.

What G2 customers dislike about JustCall:

“To date, we haven’t encountered any main points. There have been a number of cases the place new code deployments prompted issues with our current pages mapped into the software. Nevertheless, we’ve seen Saleo’s roadmap consists of utilizing AI to detect and mechanically remap adjustments. As soon as that’s in place, it ought to eradicate the necessity for handbook QA solely.”

– JustCall Assessment, Ayush A.

From my evaluation of G2 suggestions, I’ve observed that ZoomInfo Gross sales is broadly trusted for combining an organization’s personal knowledge with its huge database powered by generative AI. Many reviewers say this makes it simpler to uncover the proper prospects and insights whereas reducing by the noise.

A characteristic that persistently stands out is automated outreach by workflows. Customers spotlight how creating prospect lists and establishing touchpoints saves them hours every week. I’ve learn a number of feedback noting that this prevents leads from slipping by the cracks whereas making outreach extra constant and scalable.

Reviewers additionally worth the platform’s in-depth analysis capabilities. Having firm particulars, org charts, and direct dials in a single place means much less switching between instruments. In line with G2 Knowledge, 80% of customers reward ZoomInfo’s reporting options, which they are saying give a transparent view of pipeline progress and success metrics.

I’ve additionally seen sturdy suggestions for the Chrome Extension. Many reviewers point out the way it gives correct contact knowledge proper the place they’re engaged on LinkedIn, inside Outreach, or whereas getting ready for a name. This fast entry is described as a significant benefit for reaching decision-makers effectively.

One other space gaining consideration is ZoomInfo’s generative AI instruments. Reviewers spotlight options like AI-powered name summaries, clever dashboards, and lead intelligence insights, which sharpen their view of the pipeline and assist quicker, smarter decision-making.

Some customers do point out occasional knowledge accuracy points, comparable to outdated telephone numbers or bounced emails. The encouraging information is that these instances are described as uncommon, with most knowledge seen as reliable. Many recommend extra frequent updates or verification checks to make the already sturdy database much more dependable.

Integrations are one other space the place customers see room for enchancment. Whereas present CRM and name heart connections meet most wants, a number of reviewers would love broader native integrations to additional streamline workflows and cut back handbook steps.

General, based mostly on the evaluations I’ve learn, ZoomInfo Gross sales is considered as a strong software for contemporary gross sales groups, combining expansive knowledge, automation, and AI insights to drive extra environment friendly and efficient prospecting.

What I dislike about ZoomInfo Gross sales:

• Some customers talked about the shortage of an undo operate and restricted textual content editor capabilities, which might be irritating throughout information creation.
• I additionally observed suggestions requesting extra superior customization choices for recorded demos to higher match branding and format wants.

What G2 customers dislike about ZoomInfo Gross sales:

“ZoomInfo wants to enhance the accuracy of its hierarchy knowledge.  It will be useful in the event that they built-in with instruments like Hunter.io to higher map current updates in firm staff and organizational construction. CRM integration continues to be weak and will assist extra CRM apps, as many corporations use totally different methods.  Scoops knowledge and intent knowledge are additionally a priority, as they’re not offered in actual time.”

– ZoomInfo Gross sales Assessment, Mohammed A.

Apollo.io is an AI-powered gross sales platform that helps groups discover and have interaction leads, automate outreach, handle offers, and enrich knowledge while not having a number of instruments.

In line with G2, 88% of customers spotlight the energy of its contact knowledge, typically noting that its accessibility and accuracy set it aside from different platforms.

Apollo.io’s pipeline administration is a characteristic that reviewers incessantly admire. Many point out the worth of instruments like name recording, assembly scheduling, and actionable gross sales intelligence, which information them by each stage of the gross sales course of, from first contact to closing offers. Customers say these insights assist them work extra strategically and with larger confidence.

I’ve additionally seen sturdy suggestions about Apollo.io’s CRM and advertising automation integrations. Reviewers spotlight how easily the platform syncs knowledge throughout methods, making a single supply of fact. They be aware that this prevents duplicate entries, reduces missed updates, and simplifies workflows, making day by day operations extra environment friendly.

What stands out throughout many evaluations is the centralized view Apollo.io gives of the pipeline and lead actions. Customers share that they will simply run focused searches, construct lead lists, and design sequences with A/B testing and automation. They emphasize that this degree of group makes outreach constant and monitoring efficiency easy.

Some reviewers recommend increasing name performance with options like name transfers, participant provides, or push-to-conference choices. Whereas the present instruments are useful, they consider these additions would make dwell interactions much more dynamic.

I’ve additionally learn suggestions suggesting enhancements to name recording and assembly scheduling, noting that refinements would convey them as much as the identical excessive customary as Apollo.io’s different options. Encouragingly, many point out the platform’s regular evolution, which provides them confidence that these enhancements are more likely to come.

General, based mostly on the evaluations I’ve learn, Apollo.io is seen as a strong ally for gross sales groups. 

What I dislike about Apollo.io:

• Name options might be extra dynamic, with some reviewers wishing for choices like name transfers or push-to-conference to enhance dwell conversations.
• Assembly scheduling and name recording would possibly want some polish, however customers appear hopeful that they may enhance because the platform evolves.

What G2 customers dislike about Apollo.io:

“At occasions, the Chrome extension could be a bit sluggish or buggy, particularly when used with LinkedIn. Some knowledge could often be outdated, requiring verification. Nevertheless, these are minor points in comparison with the general worth the platform gives. We’d like to see much more real-time integrations and enhancements in cell usability transferring ahead.”

– Apollo.io Assessment, Pankaj.

Aircall integrates voice, SMS, WhatsApp, and social media channels right into a single platform, with bidirectional syncing throughout 100+ enterprise apps. Reviewers typically reward this linked method for serving to groups handle communication extra effectively in a single place.

A characteristic that will get frequent reward is Aircall’s intuitive interface. Many reviewers spotlight how its clear design makes setup and navigation easy, saving time and lowering frustration—particularly when onboarding new crew members. This ease of use is usually described as a significant productiveness booster.

One other standout is the platform’s analytics on name quantity, agent efficiency, and buyer interactions. In line with G2, 87% of customers reward Aircall’s day by day summaries, saying they hold groups knowledgeable while not having to dig by detailed studies. These insights are valued for recognizing teaching alternatives and bettering general effectiveness.

I’ve additionally learn optimistic suggestions on Aircall’s CRM integration. Reviewers point out that automated logging of calls and notes eliminates handbook knowledge entry, retaining communication information correct and saving invaluable time.

Some reviewers point out limits on SMS/MMS messaging quotas, with further costs if month-to-month allowances are exceeded. Whereas this could be a downside, others be aware that it encourages conscious utilization and admire that the platform presents choices to scale messaging as wanted.

A couple of customers additionally noticed that workflows can really feel slower throughout peak occasions. Even so, most agree that Aircall’s capacity to scale alongside crew wants outweighs these occasional slowdowns.

Primarily based on the developments I’ve seen, Aircall is very regarded for its user-friendly design, highly effective analytics, and seamless CRM connectivity, making it a robust selection for companies trying to unify their communication channels.

What I dislike about Aircall:

• Messaging limits might be irritating throughout busy occasions, and from what I’ve learn, some customers want there have been extra versatile or larger quotas.
• A couple of reviewers point out occasional sluggish loading or dropped calls, and it looks as if smoother efficiency would make an enormous distinction.

What G2 customers dislike about Aircall:

“The one issues I’ve discovered that may be useful for Aircall are: 1) having the ability to see the standing of my teammates whereas they’re on a name with out having to enter a switch, and a pair of) accessing name historical past whereas I’m on an energetic name. There have been a number of occasions after I wanted to lookup names or telephone numbers from earlier calls, however couldn’t as a result of the historical past was locked in the course of the energetic name. Having this performance could be actually useful in these conditions.”

– Aircall Assessment, Jessica F.

As soon as your calls are tracked and logged, pair them with dialog intelligence software program to enhance what occurs on these calls.