Intestine well being is a vital facet of total well-being, although it’s not typically addressed overtly. But, in accordance with the American Gastroenterological Affiliation, as much as 70 million Individuals endure from some kind of gastrointestinal concern. And that’s the place i-Well being is available in with aid. Based mostly in Connecticut, i-Well being, a subsidiary of dsm-firmenich, presents merchandise for a lot of neglected and unstated points, together with digestive and hormonal well being, with manufacturers comparable to Culturelle, Lacteol, and Estoven. The corporate sells its merchandise by on-line and brick-and-mortar retailers, comparable to Walmart, CVS, Costco, Amazon, Walgreens, and others. To deal with its wants, i-Well being sought assist with managing orders from its retailers—an answer that SAP was in a position to present.

 i-Well being’s success depends on effectivity

Yearly, i-Well being’s success heart handles, on common, 30,000 shipments for 180,000 gross sales order line objects, with 95% of all orders arriving by digital information interchange (EDI). So, it’s vital to have an environment friendly processing system to make sure the operation runs easily. i-Well being’s legacy system, which included handbook procedures, confronted challenges because of the growing quantity of shipments and calls for from its retailer clients.

A state of affairs that prompted misery to the system 

Every retailer imposes strict, different necessities on i-Well being, from provider choice and tight supply home windows to detailed label printing for pallets and cartons. The legacy system struggled to maintain up, resulting in inefficiencies and potential penalties. The corporate wanted an answer custom-made to every retailer’s necessities.

“In right this moment’s excessive demanding buyer packaged items (CPG) trade, i-Well being have to be agile and environment friendly. Adopting a confirmed answer was important to cut back prices whereas elevating our success capabilities and suppleness to fulfill enterprise necessities,” says Susan Armstrong, Vice President of Operations for i-Well being.

i-Well being labored with its IT associate, HCLTech, and SAP to implement an answer that makes use of SAP S/4HANA Public Cloud and SAP Enterprise Expertise Platform (BTP) Integration Suite. Aligning and advising on the stability of enterprise wants vs. finest practices was essential to the success of the implementation.

Boosting transport effectivity with common assist from SAP 

Prior to now, gross sales order processing and ship-to date calculations had been dealt with manually, which made the method gradual and vulnerable to errors. This typically prompted points for each the gross sales and fulfilment groups, in addition to uncertainty amongst clients concerning transport instances. The speed of precisely figuring out when orders would depart i-Well being’s success heart was simply 20%.

To deal with these points, SAP automated the calculation of ship-to dates and different handbook procedures. In consequence, the effort and time spent on processing gross sales orders decreased by 20%. The accuracy of transport date calculations soared to 95%, vastly enhancing the effectivity of gross sales order administration, fulfilment operations, and total buyer satisfaction.

“Meaning we are able to now print the orders in precedence of goal ship date and ship on the correct day to reach at our retailer’s dock on their requested supply date,” says Marquis Jimenez, International Fulfilment Supervisor at i-Well being. “It is a sport changer for setting the tempo of the ground and understanding if we’re forward or behind so as success every week. Having system-driven dates means no extra guesswork and happier employees and clients.”

The answer additionally contains customized fields and logic to assist on-time supply.

Seeing the leads to print

i-Well being clients want distinctive pallet and carton labels to ship orders, however their legacy system couldn’t meet these different necessities. A customized SAP BTP-based utility was constructed for on-demand label printing on any printer. This scalable answer allows employees to create a number of label specs effectively, boosting label output by 200 instances.

What’s extra, the automated answer has minimize the onboarding time for brand spanking new clients from a few weeks to a few hours.

Bettering order administration well being has its rewards

i-Well being was lately honored with the “Business Chief” award on the SAP Innovation Awards 2025 for efficiently altering and enhancing how the corporate conducts enterprise within the CPG trade (and offering aid for employees and clients).

If you happen to’re in search of a treatment to enhance your order administration, begin by trying out the i-Well being pitch deck.