octonomy, a Cologne-founded AI firm creating agentic methods for complicated enterprise help and repair workflows, raised round €18.5 million ($20 million) led by Macquarie Capital Enterprise Capital, with participation from Capnamic, NRW.Financial institution, and the TechVision Fund. Bringing the corporate’s whole funding to $25 million.
Based in 2024, Octonomy supplies heavy gear industries with AI methods able to processing complicated, multi-source info reminiscent of technical manuals, schematics, commonplace working procedures (SOPs), stay upkeep logs, and enterprise useful resource planning (ERP) knowledge with a verified accuracy of 95%. The corporate’s expertise goals to scale back unplanned downtime, speed up service response, and enhance scalability throughout enterprise environments.
Whereas most AI assistants wrestle with unstructured or intricate knowledge, octonomy’s proprietary agentic structure permits technical workers to interpret and act on a broad vary of documentation in actual time.
“Eighty per cent of all AI tasks fail as quickly as issues get complicated. That’s precisely the place we are available,” stated Sushel Bijganath, founder and CEO of octonomy. “Our brokers ship verified 95+ per cent response high quality, empowering groups usually accustomed to 50 per cent accuracy charges with commonplace AI platforms. With Macquarie Capital Enterprise Capital at our facet, we achieve a global associate to make octonomy broadly obtainable throughout Europe and the USA.”
Past its accuracy and knowledge capabilities, octonomy’s AI might be deployed in underneath 20 days, integrating immediately into current enterprise methods with out the necessity for knowledge migration.
“octonomy has created an AI resolution that automates complicated data work at skilled degree. It’s not only a chatbot evolution, however a real AI revolution, particularly in technical help,” stated Elmar Broscheit, International Co-Head of Macquarie Capital Enterprise Capital. “octonomy demonstrates how complicated enterprise processes might be automated exactly, securely, and at scale with proprietary mental property.”
“Trade has not made use of the potential of contemporary AI expertise.” That is in keeping with Jörg Binnenbrücker, founding associate of Capnamic. “octonomy is creating an distinctive device. They translate skilled data into scalable, operational intelligence and leverage expertise for productiveness. These are precisely the sorts of applied sciences that trade must switch AI from the analysis stage to worth creation.”
octonomy’s AI is designed to deal with complicated technical help circumstances autonomously, working as a “digital twin” of an organization’s high technician. The system can interpret diagrams, schematics, manuals, and stay system knowledge with 95% hallucination-free accuracy, resolving buyer and technician requests in actual time.
The corporate’s AI platform is GDPR and EU AI Act compliant, in-built Germany with ISO 27001 certification, and integrates immediately with enterprise methods reminiscent of Salesforce, SAP, SharePoint, and Zendesk with out knowledge migration. Its no-code configuration permits enterprise analysts to automate workflows shortly, with out intensive IT tasks or consultants.
On the core of its providing is a Supervisor Agent that coordinates a group of digital specialists to ship end-to-end challenge decision. For instance, when a buyer stories an error, one AI agent analyses the wiring diagram, one other checks ERP knowledge for half availability, and a 3rd verifies guarantee protection. Inside seconds, the system produces a whole decision — correct, documented, and able to be shared with the shopper.
