When international IT providers chief Capgemini started confronting the rising challenges of legacy know-how, the corporate realized that true innovation required extra than simply system upgrades—it wanted a whole reinvention of how its enterprise operated. Decided to modernize at international scale, Capgemini launched a structured transformation that will unify information, streamline processes, and pace up decision-making throughout dozens of nations.
By phased rollouts, disciplined launch governance, and shut collaboration amongst groups, the corporate harmonized service request monitoring, contract administration, and real-time reporting. The outcome: quicker insights, stronger monetary controls, and an built-in operations spine that displays the identical innovation Capgemini delivers to its shoppers. Right this moment, its modernization journey is acknowledged internally as a blueprint for enterprise integration success.
Connecting, consolidating, and creating
Based in 1967 as an enterprise administration and information processing firm, Capgemini has mushroomed right into a multinational specializing in technique and software growth, operations, and engineering.
Because it labored on a brand new solution to combine programs and automate processes, the corporate selected the world’s main enterprise useful resource planning (ERP) vendor, SAP, as a associate, due largely to its consistency with offering a roadmap aligned with Capgemini’s wants.
Notably, Capgemini cited SAP’s historical past of offering options that might enrich all enterprise processes inside the firm, in addition to assembly the complete spectrum of buyer requests.
Whereas repeatedly enhancing its merchandise, SAP impressed Capgemini by serving thousands and thousands of shoppers by means of reliability and widespread adoption.
The deliberate initiative would notice Capgemini’s targets by enhancing analytics and offering different insights by utilizing synthetic intelligence (AI) automation.
Among the many instruments utilized can be SAP’s Enterprise Know-how Platform (BTP), identified for connecting and consolidating legacy programs with cloud purposes and providers, whereas constructing new enterprise purposes and processes, optimizing useful resource allocations throughout every shopper’s enterprise.
Consistent with the target, the non-public cloud version of personalized ERP platform SAP S/4HANA would increase monetary administration, service supply, and buyer relationships.
With SAP’s SuccessFactors answer centralizing Capgemini’s hire-to-retire information, the purpose of SAP Analytics Cloud can be delivering real-time dashboards to observe key efficiency indicators (KPIs), together with service supply occasions, and earnings and losses.
By the usage of AI and machine studying (ML), Capgemini would be capable to streamline buyer assist inquiries, directing every to the suitable group, pace human sources (HR) processes, and implement predictive upkeep, alerting service specialists about potential points earlier than issues escalated.
Personalised effectivity
The brand new know-how was deployed in waves in several components of the world. By the point the mission was accomplished in July of 2024, the variety of finish customers numbered greater than 340,000!
The top-to-end integration with cloud-based options has lastly enabled Capgemini to consolidate information in the way in which that the corporate envisioned. After reducing handbook intervention by 40%, the corporate can boast of enhancing operational effectivity with automated workflows and built-in programs.
In lower than a 12 months, Capgemini’s administration groups have been positioned to make proactive enterprise selections as a result of unprecedented degree of agility.
In the meantime, the time spent on software upkeep has been diminished by greater than 50%, limiting the need of IT groups to manually intervene in producing stories and shifting information.
The transformation “has been a game-changer for us,” mentioned Vijayanand Rajagopal, Capgemini’s lead international software liaison for SAP applied sciences and databases. “It has streamlined our processes, diminished integration complexities, and enhanced information circulation.”
Among the many different putting achievements: a 50% improve in related information availability and a 40% improve within the period of time required to convey an idea to market.
And as calls for within the varied markets change, Capgemini can swiftly reply to the person shopper’s wants.
“We will now deal with enterprise priorities quite than technical complexity,” famous Rajagopal.
For altering the course of software integration, Capgemini was chosen as a winner of the 2025 SAP Innovation Awardwithin the Transportation Titan class. You’ll be able to study extra about what the corporate did to earn this coveted award of their Innovation Awards pitch deck.
Capgemini has since introduced an enlargement of its partnership with SAP to make the most of the broad vary of AI instruments to proceed enhancing enterprise outcomes and reworking operations.
