Studying Time: 2 minutes
Within the age of hyper-personalized buyer experiences, companies want greater than automation — they want AI that understands, causes, and acts inside enterprise guardrails.
With TIBCO Flogo® Mannequin Context Protocol (MCP) Connector, enterprises can now expose their methods and enterprise logic as AI-accessible instruments, enabling safe, clever automation throughout CRM, order administration, and communication methods — all with out writing code.
This demo showcases how Flogo MCP Connector turns enterprise workflows into AI-powered customer support experiences.
Demo Overview
On this demonstration, we construct a customer support AI agent utilizing the Flogo MCP Connector. It illustrates how the three MCP primitives — Sources, Instruments, and Prompts — work collectively to attach AI fashions (like Claude or ChatGPT) with enterprise knowledge and methods in a managed, compliant, and context-aware approach.
Demo State of affairs: “AI in Motion”
Characters
- Sophia — A customer support consultant
- Sarah — A pissed off buyer with an pressing order concern
- AI Assistant — Powered by Claude or ChatGPT by way of Flogo MCP
- Enterprise Programs — CRM, Order Administration, and Electronic mail
Scene 1: The Problem
It’s Friday afternoon. Sarah calls a few delayed order that she wants for a weekend occasion.
Historically, Sophia must:
- Log in to a number of methods
- Manually seek for buyer and order particulars
- Request supervisor approval for expedited supply
- Compose and ship a follow-up e-mail manually
A gradual, error-prone course of that dangers each time and buyer satisfaction.
In seconds, the issue is solved — with empathy, accuracy, and compliance.
Scene 2: The AI-Powered Answer
With Flogo MCP, Sophia merely asks her AI Assistant to deal with it:
- Retrieve Buyer Knowledge (Useful resource)
The AI securely queries Sarah’s profile and order historical past by Flogo’s MCP Useful resource. - Expedite the Order (Device)
It invokes a Flogo Device that updates the order standing and triggers an expedited transport workflow. - Generate Apology Electronic mail (Immediate)
Utilizing a predefined MCP Immediate, the AI crafts a customized apology e-mail explaining the decision. - Ship Electronic mail (Device)
Lastly, the Flogo Device sends the generated message by the enterprise e-mail system — all seamlessly orchestrated.In seconds, the issue is solved — with empathy, accuracy, and compliance.
Scene 3: The Magic Behind the Scenes
Underneath the hood, each AI motion runs by safe Flogo workflows, in a roundabout way on enterprise methods:
- No direct database entry — The AI operates by way of managed MCP interfaces.
- Enterprise guidelines enforced — Permissions, SLAs, and insurance policies keep intact.
- Audit path maintained — Each step is logged for traceability and compliance.
- Deterministic + Non-deterministic synergy — Enterprise guidelines meet reasoning AI.
That is reliable AI orchestration — the place people stay in management, however AI accelerates outcomes.
What You’ll See:
- Buyer knowledge retrieval utilizing MCP Sources
- Order expediting utilizing MCP Instruments
- Electronic mail era utilizing MCP Prompts
- Seamless AI integration with enterprise methods
Why it Issues
- Empowers Buyer Groups — Brokers deal with advanced circumstances with ease and velocity.
- Bridges AI and Enterprise — Safely connects LLMs to mission-critical methods.
- No-Code Innovation — Construct, check, and deploy AI flows visually in TIBCO Flogo.
- Accountable AI — Ensures governance, compliance, and auditability at each step.
That is the place integration meets intelligence — reworking routine service operations into clever buyer experiences.
Get Began
The complete demo and setup information can be found on GitHub:
AI-Powered Buyer Service Demo on GitHub
Weblog By: Milind Pandav
