For anybody working a rising staff, Zoom Cellphone is a go-to, low-cost VoIP telephone system due to its simplicity and ease of use. Actually, it has reached 7 million paid person seats, in line with a 2024 Zoom report. Nevertheless, simplicity isn’t the be-all and end-all for companies. Some groups encounter limitations with SMS, customization, or CRM integrations. That’s the place this checklist of Zoom Cellphone alternate options is available in.

As enterprise communication wants grow to be extra complicated, many small companies and IT leaders begin on the lookout for VoIP telephone programs with extra superior capabilities. This information compares the highest Zoom Cellphone opponents and explains why you’ll want to give them a strive.

Greatest Zoom Cellphone Alternate options At a Look

What Makes Zoom Cellphone Interesting?

Zoom Cellphone’s largest benefit is comfort. For corporations already utilizing Zoom Conferences or Webinars, it’s straightforward so as to add voice calling to the combination. The UI is clear and user-friendly, and billing is streamlined, which is nice for smaller groups or startups seeking to improve their telephone system.

All in all, Zoom Cellphone is a quick on-ramp to VoIP for groups that worth velocity and ease, particularly these already deep within the Zoom ecosystem. Nevertheless, that very same simplicity can grow to be a bottleneck as what you are promoting grows.

Why Companies Search for Alternate options to Zoom Cellphone

At first look, Zoom Cellphone is a quick, accessible service for fundamental telephony capabilities. However as what you are promoting communication wants mature — particularly throughout departments like gross sales, help, and operations — Zoom Cellphone’s limitations can begin to really feel extra like roadblocks.

In conversations throughout help boards, Reddit threads, and buyer evaluations, recurring frustrations floor round scalability, lacking options, and the price of add-ons.

These are the most typical causes corporations get thinking about Zoom Cellphone alternate options:

• Lacks superior SMS & staff collaboration: Whereas Zoom Cellphone helps fundamental SMS, it lacks superior options like team-based SMS messaging, auto-replies, name forwarding, or SMS on shared traces and collaboration instruments.
• The excessive price of add-on overload: Zoom Cellphone seems inexpensive upfront, however many important options, akin to name analytics (ZOOM Classes) and name queue dashboards, are locked behind higher-tier plans or require extra purchases.
• Restricted CRM & third-party integrations: Whereas Zoom boasts integrations with Salesforce and HubSpot, its total connectivity to different platforms is proscribed.
• Clunky interface & hard-to-access help: Some customers report that Zoom Cellphone’s settings are arduous to navigate, and reside help may be tough to entry when points come up.
• Scalability issues for rising groups: Zoom Cellphone struggles with superior name routing and shared quantity limitations, creating challenges for rising groups or busy name facilities.

If what you are promoting wants extra environment friendly and dependable communication throughout groups or with prospects, Zoom Cellphone might begin to really feel restricted as your wants evolve.

What Makes a Zoom Cellphone Different Price Contemplating?

If you transfer away from Zoom, you want a cloud-based unified communication platform for all of your staff members and buyer interactions. One of the best alternate options don’t simply substitute Zoom; they streamline workflows and supply a novel, built-in answer. Right here’s what we appeared for when choosing these alternate options and what it’s best to think about too:

• Unified Communications as a Service (UCaaS): A central platform for voice and video conferencing, display screen sharing, staff chat, and buyer SMS.
• Robust CRM and software program integration: Computerized synchronization of name logs, SMS messages, and notes with the shopper report in your CRM.
• Superior name administration and scalability: Options akin to superior name routing (IVR/auto-attendant), name teams, and name queues for busy groups.
• Highly effective staff SMS/MMS: Shared staff mailboxes the place a number of individuals can handle a single quantity, ship computerized replies, and use MMS.
• Excessive reliability and dependable help: 99.999% uptime and 24/7 help and helpdesk help.
• Clear all-in-one pricing: Important options akin to name recording, analytics, and SMS included within the package deal and never obtainable as costly add-ons.

8 Greatest Zoom Cellphone Opponents

Right here’s an in-depth evaluate of the 8 most dependable Zoom Cellphone opponents for small companies, gross sales groups, and call facilities in 2026.

1. Nextiva

Greatest for: Rising corporations that want their telephone, buyer, and inside staff communication on a unified platform.

Nextiva is the full communication platform you’ve come to count on from Zoom. Whereas Zoom Cellphone is an extension of a video instrument, Nextiva was constructed from the bottom up as a unified communications platform to resolve the precise scalability, help, and feature-gap issues that companies face once they outgrow a easy VoIP service. 

It gives a transparent, scalable path from a best-in-class telephone system to a strong buyer engagement hub and all the way in which to a full, AI-powered omnichannel contact heart.

The way it solves Zoom’s core issues: 

• Highly effective SMS and staff collaboration: In contrast to Zoom’s cumbersome one-to-one SMS, Nextiva affords team-based messaging. This enables a customer-facing staff (e.g., gross sales, help) to make use of a single enterprise quantity to ship, obtain, and collaborate on SMS and net chats. Nextiva is designed for groups, not simply particular person customers.
• No bloated add-ons or hidden prices: Nextiva’s pricing is clear. You received’t be lured in with a low worth solely to be charged further for important options. Key options like 24/7 help, superior IVR (digital voice recognition) programs, and limitless calls are included within the base plan, not hidden behind a separate enterprise plan.
• Highly effective AI and analytics: Zoom’s analytics come at a premium. Nextiva integrates highly effective, actionable AI analytics. This isn’t only a gimmick; it gives automated name transcripts, AI-powered name summaries, and real-time dashboards for sentiment and efficiency evaluation. This provides managers an entire overview of their staff with out having to buy a further third-party instrument.

Key benefits (why companies select Nextiva):

• Unified dialog historical past: A buyer’s calls, texts, and net chats are all consolidated right into a single, clear historical past. This provides each agent an entire overview of the buyer journey, eliminating context switching. It additionally contains display screen sharing and sometimes built-in whiteboarding capabilities for real-time staff collaboration.
• High-tier reliability and help: Nextiva affords a excessive uptime. And most significantly, a US-based help agent is obtainable 24/7.
• A platform that grows with you: Whether or not you’re a small enterprise with 10 workers needing a dependable telephone system or a staff of 100 requiring a full-fledged contact heart, you employ the identical platform. New options may be simply activated as wanted, eliminating the necessity to swap to a brand new supplier. With Nextiva, you may as well combine with Microsoft 365 for contact sync and scheduling.

Issues: As a full-fledged enterprise communication suite, it has extra options than a easy solopreneur would possibly want.

Pricing: Get Nextiva’s pricing insights and breakdown beneath👇

2. RingCentral

Greatest for: Enterprises and hybrid places of work that require {hardware} help.

RingCentral is an efficient UCaaS offshoot of Zoom Cellphone that’s dependable and, due to its intensive vary of features, can even deal with complicated, large-scale implementations.

The way it solves Zoom’s issues: 

Whereas Zoom Cellphone looks like a software program extension, RingCentral is an expert telephone system.

• {Hardware} help: Gives complete help for a variety of desk telephones (Cisco, Poly, Avaya), which is essential for hybrid places of work with bodily {hardware}.
• Detailed management: The analytics and administration options are extra granular than Zoom’s, permitting IT departments to handle complicated name histories and person permissions.
• Integrations: Gives a big app library, with loads of pre-configured integrations.

Key options:

• Unified platform: A single app for messaging, video, and telephone calls.
• World attain: Robust worldwide telephone numbers and charges for worldwide calls.
• Superior analytics: Actual-time dashboards for name queues and agent efficiency.

Issues: Some customers discover RingCentral’s interface overwhelming, and the sheer variety of options may be too complicated for a small staff. It can be one of many dearer choices.

Pricing: Get RingCentral’s pricing insights and breakdown beneath👇

3. Dialpad

Greatest for: AI-driven gross sales and help groups.

Dialpad’s communication platform relies on voice intelligence (Vi). In case your foremost purpose is to investigate buyer conversations, coach brokers in actual time, and automate name follow-up, Dialpad is an honest answer.

The way it solves Zoom’s issues: 

These Dialpad options give it a bonus over Zoom Cellphone:

• Actual-time teaching: Gives real-time transcription, sentiment evaluation, and key phrase monitoring throughout a reside name, so managers can determine if a name goes poorly and obtain real-time assist playing cards with solutions for the agent. 
• Automated workflows: Mechanically generate AI-powered name summaries and motion gadgets that may be instantly synced together with your CRM, fixing Zoom Cellphone’s integration drawback.

Key options:

• Actual-time voice intelligence (Vi): Dwell transcription, sentiment evaluation, and key phrase recognition.
• AI teaching: Computerized on-screen help for brokers throughout calls.
• CRM integrations: Deep integration with Salesforce and Google Workspace for gross sales groups.
• Cellular machine compatibility: Works on Android and iOS apps for on-the-go entry.

Issues: Dialpad’s power is its AI; for those who don’t want that, you is perhaps overpaying. MMS help can be restricted to the U.S. and Canada.

Pricing: Get Dialpad’s pricing insights and breakdown beneath👇

4. OpenPhone

Greatest for: Startups, solopreneurs, and text-heavy companies.

OpenPhone is constructed for contemporary, agile groups that work with messaging platforms like Slack. Your entire philosophy relies on a collaborative, text-based shared inbox.

The way it solves Zoom’s issues: 

OpenPhone addresses Zoom’s largest weak spot: SMS.

• Shared SMS: Transforms what you are promoting telephone quantity right into a shared inbox, just like a shared electronic mail tackle (e.g., help@).
• Crew collaboration: Groups can view, assign, and touch upon textual content conversations internally with out the shopper being conscious. 
• Simplicity: The person interface is clear, fashionable, and extra intuitive.

Key options:

• Collaborative inboxes: Handle a single quantity together with your whole staff.
• Simple staff communication: Cloud-based VoIP answer with collaboration instruments.
• Inner threads: Add personal feedback on calls or texts.
• Snippets and auto-replies: Rapidly reply frequent questions by way of textual content.
• Easy, fashionable UI: Clear, quick, and straightforward to make use of throughout net, desktop, and cellular.

Issues: OpenPhone isn’t an entire UCaaS answer. It lacks name queues, superior IVR programs, video conferencing, and the analytics capabilities of a contact heart platform.

Pricing: Get OpenPhone’s pricing insights and breakdown beneath👇

5. JustCall

Greatest for: Worldwide gross sales groups and outbound calling.

JustCall is a purpose-built instrument for gross sales groups. It’s much less of a UCaaS platform and extra of a sales-dialer-as-a-service that integrates instantly together with your CRM. Its power is high-volume outbound calling.

The way it solves Zoom’s issues: 

Zoom Cellphone isn’t constructed for gross sales groups. JustCall is.

• Gross sales-oriented instruments: Gives calling options gross sales groups want, akin to an influence dialer, SMS workflows, and name historical past logging.
• Worldwide calling: Makes worldwide calling straightforward and cost-effective, with native telephone numbers in over 70 international locations. 
• CRM integration: Integrates together with your CRM system (akin to Pipedrive, Zoho, or HubSpot), and routinely logs all name and SMS exercise.

Key options:

• Energy dialer: Mechanically dial by means of an inventory of contacts for outbound campaigns.
• Worldwide numbers: Simply buy and handle native numbers in 70+ international locations.
• SMS workflows: Automate textual content message sequences for follow-ups and campaigns.
• Robust CRM integrations: Native, two-way sync with the preferred CRMs.

Issues: JustCall isn’t a unified communication platform. The main focus isn’t on inside chat and video features. 

Pricing: Get JustCall’s pricing insights and breakdown beneath👇

6. 8×8

Greatest for: Mid-market corporations that want an all-in-one worth package deal.

8×8 is one other long-standing competitor within the enterprise sector, combining voice, video, and chat options and recognized for its contact heart plans that mix UCaaS (inside communications) and CCaaS (contact heart).

The way it solves Zoom’s issues: 

8×8 contains:

• Built-in UCaaS/CCaaS: You get an entire plan that gives you with a full enterprise telephone system and a licensed contact heart — all from a single supplier and in a single app. With Zoom, it’s important to buy Zoom Cellphone and Zoom Contact Middle individually.
• World reliability: 8×8 has a robust world presence and is thought for its reliability and name high quality.

Key options:

• Robust world presence: Native numbers and repair in lots of international locations.
• Excessive reliability: Gives a 99.999% uptime SLA.
• Video conferencing: Contains its personal strong video assembly answer.

Issues: 8×8 may be extra complicated than a small enterprise wants. Whereas the person interface is purposeful, it’s much less fashionable than that of some opponents.

Pricing: Get 8×8’s pricing insights and breakdown beneath 👇

7. Vonage

Greatest for: Companies needing customization and APIs.

Vonage is a longtime VoIP supplier recognized for its excessive reliability and, extra not too long ago, its highly effective API platform. It’s a good selection for companies that must create custom-made communication workflows.

The way it solves Zoom’s issues: 

Vonage affords two options that trump Zoom: reliability and suppleness.

• Reliability: 99.999% availability and glorious name high quality are appreciated by customers.
• Customization: For technically proficient groups, Vonage’s APIs are a key benefit. They assist develop custom-made communication options (e.g., automated SMS notifications, video help) not virtually doable with Zoom’s closed system.

Key options:

• Vonage Enterprise Communications (VBC): A dependable, feature-rich UCaaS platform.
• Highly effective communication APIs: Construct customized voice, video, and SMS purposes.
• Robust CRM Integrations: Connects nicely with Salesforce, Zendesk, and extra.

Issues: The usual VBC utility is purposeful, however much less fashionable. Vonage’s power lies in its APIs, which require improvement assets.

Pricing: Get Vonage’s pricing insights and breakdown beneath👇

8. Google Voice

Greatest for: Solopreneurs and small groups already in Google Workspace.

For solopreneurs or small groups already residing within the Google ecosystem, Google Voice is the only and commonest different. It gives a separate enterprise quantity that works in your smartphone and pc.

The way it solves Zoom’s issues: 

Google Voice doesn’t resolve Zoom’s superior characteristic issues, however the price and complexity drawback by being radically easier.

• Simplicity and familiarity: Should you use Gmail and Google Calendar, you already know how you can use Google Voice. It’s clear, easy, and has no studying curve.
• Low price: It’s some of the inexpensive, no-frills choices in the marketplace.

Key options:

• Google Workspace integration: Works completely with Google Calendar (for scheduling) and Google Meet (for video).
• Easy interface: Clear and acquainted for any Google person.
• Machine flexibility: Works in your net browser and a easy cellular app.

Issues: Google Voice is extraordinarily fundamental. It lacks superior options like name queues, auto-attendants (IVR), shared numbers, strong analytics, or deep CRM integrations, and isn’t constructed to scale.

Which Zoom Cellphone Different Is Proper for You?

Choosing the proper supplier comes all the way down to the next enterprise wants:

• Should you want the very best all-in-one platform for progress, Nextiva is the winner. It affords a scalable path from a strong small enterprise telephone system to a full, AI-powered contact heart, all on one platform.
• If you’re a startup that’s text-message-focused, OpenPhone is an efficient choice. Its shared inbox for SMS is straightforward, collaborative, and solves Zoom’s messaging headache.
• Should you run a gross sales staff targeted on AI-coaching, Dialpad is nice for real-time AI. Its reside transcription and training options work nicely for performance-driven groups.
• If you’re an enterprise with present desk telephone {hardware}, RingCentral affords strong help for hybrid places of work and legacy desk telephone (Poly, Cisco) integrations.
• If you’re a solopreneur already within the Google ecosystem, Google Voice is the only, most inexpensive (although restricted) choice to get a separate enterprise quantity.

How We Chosen the Greatest Zoom Cellphone Alternate options

For this checklist, we didn’t simply have a look at options however evaluated every platform based mostly on the real-world issues and limitations that rising companies face when utilizing Zoom Cellphone. Our standards included:

• Core drawback fixing: How nicely does the choice tackle Zoom’s foremost weaknesses, notably relating to SMS, add-on pricing, and scalability?
• Ease of use: Is the platform intuitive for directors and finish customers, or does it require a steep studying curve?
• Buyer help and reliability: Does the supplier supply a excessive uptime (e.g., 99.999%) and 24/7 help?
• Integration ecosystem: How tightly does the platform combine with key enterprise instruments akin to Salesforce, HubSpot, Microsoft Groups, and Google Workspace?
• Whole worth: Does the worth replicate an entire answer, or is it a loss chief that requires costly add-ons for important performance?

Why Rising Companies Select Nextiva

Zoom Cellphone is a superb entry-level choice, particularly for groups already in its ecosystem. However companies rapidly hit a wall with lacking options, clunky workarounds, and expensive add-ons.

That is the place Nextiva stands aside. It counteracts most of Zoom Cellphone’s limitations.

• Feeling Zoom’s SMS limits? Nextiva’s Interact plan gives strong, team-oriented SMS and net chat.
• Want deeper CRM integration and analytics? The Energy Suite CX plan integrates all of your conversations — voice, electronic mail, and chat — into one thread and makes use of AI to transcribe and summarize them.
• Uninterested in add-on fatigue? Nextiva’s plans bundle key options like name recording and superior AI-powered routing, providing a transparent improve path with out the ‘add-on’ really feel.

Whereas different alternate options on this checklist additionally successfully overcome Zoom’s limitations (akin to OpenPhone for SMS or Dialpad for AI), Nextiva affords an entire, scalable, and unified answer to your whole enterprise.

FAQs About Zoom Cellphone Alternate options