Most companies supply telephone help, and for good motive. Prospects want talking to an actual individual, particularly when coping with pressing or complicated points.

You will have many choices to think about for speaking with clients. Not all telephone plans are the identical. For operating a enterprise, we’ve in contrast the highest telephone suppliers to think about. 

They every supply completely different options, limitations, and extra prices for key options — it’s straightforward to really feel overwhelmed — however we’ll information you thru making the only option. 

On this article, we break down the pricing plans of high enterprise telephone system suppliers and clarify how their worth propositions stack up.

Enterprise Telephone Plans Comparability Chart 

First, right here’s a fast overview of the completely different enterprise telephone system suppliers and the way they examine.

1. Nextiva

Greatest for: All companies, notably these with a number of places and people in compliance-focused industries corresponding to healthcare and finance.

Trustpilot rating: 4.8/5 (7,192 opinions)

Nextiva is a contemporary enterprise communications platform identified for its best-in-class Voice over Web Protocol (VoIP) telephone companies and unified buyer expertise platform. This implies you get a really unified buyer expertise. 

AI additionally powers Nextiva’s contact middle. You get AI voice bots, context-aware analytics, and transcription companies. Add to this Nextiva’s robust automation workflows for routing and agent distribution, and you may count on a mean discount of as much as 50% in wrap-up time. 

Lastly, Nextiva offers 99.999% uptime, and our geo-disaster restoration capabilities guarantee your contact middle stays operational even within the occasion of regional outages. You get a enterprise telephone system that’s each feature-rich and resilient.

Along with its award-winning voice options, you additionally get built-in enterprise textual content messaging, video conferencing, and group chat capabilities. Nextiva tops the business for buyer satisfaction with the very best rankings of any enterprise telephone supplier. 

Beginning value

Nextiva’s pricing begins at $15, and features a free native telephone quantity within the U.S. and Canada. You can even port your current quantity without cost.

For the $25 Have interaction plan, your small business additionally will get a toll-free telephone quantity with 1000’s of free incoming minutes per 30 days. Not like others, it’s also possible to present customers with a dwell and automatic web site chat performance. 

Relying in your necessities, you’ll be able to count on some setup and add-on charges.  

Core companies 

• Clever name routing: Direct calls to the correct agent or division based mostly on abilities and availability.
• Internet name again: Let clients request a name from the chat window with out having to hop on a name or wait on maintain.
• ACD callback: Throughout high-volume calls, let clients cling up and name them again when an agent is accessible.
• Voicemail-to-email: Convert voicemails into emails, so it’s straightforward to trace and reply to them.
• Voice assistant: Use AI voice bots to reply widespread questions or route calls with out human intervention.
• Voice analytics: Get detailed reviews to trace name efficiency and buyer interactions to optimize agent productiveness and repair high quality.

2. Dialpad

Greatest for: Gross sales groups that make outbound calls.

Trustpilot rating: 4.1/5 (2,469 opinions)

Dialpad is a voice-first buyer communications answer that provides you three particular person merchandise:

• Join for AI-powered voice, textual content, and video help
• Help for contact middle administration
• Promote for gross sales groups to do outbound calls to prospects

All of those instruments come built-in with AI for agent help. Nonetheless, in addition they work individually, and also you’ll must pay individually for every device. 

Beginning value

Dialpad gives a 14-day free trial. Dialpad Join is the essential answer that begins at $27 per person, per 30 days (billed month-to-month). It consists of help for one native or toll-free quantity, and customers can combine it with Google Workspace. 

Nonetheless, you’ll want to maneuver to the next plan for different integrations, together with connectors like Zapier, which might be limiting. 

Core companies 

• AI teaching: Makes use of AI to create agent-specific playbooks and provides real-time steering throughout calls.
• Silent monitoring and whisper teaching: Let managers eavesdrop on calls and supply steering to brokers with out the shopper listening to.
• Firm dictionary: Arrange a dictionary to make sure constant pronunciation of names, phrases, and business jargon. 
• SFDC energy dialer: Combine with Salesforce to assist gross sales groups automate outbound calls. 

3. Quo (previously OpenPhone)

Greatest for: SMBs requiring a collaborative digital telephone system.

Trustpilot rating: 4/5 (621 opinions)

Quo is a cloud-based enterprise telephone system designed for startups, small companies, and distant groups. It offers skilled telephone numbers, calling, texting, and group collaboration options that combine with instruments like Slack and Gong. 

You additionally get a light-weight CRM for fundamental contact administration. And whereas there are only a handful of direct integrations, you should utilize Zapier or Make to attach with different third-party apps.

Beginning value

Quo’s pricing plans begin at $19 per person, per 30 days. You get a reduction whenever you go for their annual plan. The AI agent is $49 per 30 days for 50 calls. Additionally they supply a seven-day free trial.

Nonetheless, whereas the starter plan may appear cost-friendly, you’ll must improve to entry most options, corresponding to IVR, group calling, and even AI transcripts and summaries. 

Core companies 

• Sona AI agent: A voice bot that may reply widespread questions and take messages whenever you’re unavailable.
• Shared telephone quantity: Lets a number of customers use the identical telephone quantity, so somebody’s at all times accessible.
• Name forwarding: Sends inbound calls to completely different numbers based mostly on enterprise hours.

4. Google Voice

Greatest for: Instructional establishments already utilizing Google Workspace.

Trustpilot rating: 3.1/5 (3 opinions)

Google Voice is Google’s VoIP service that gives telephone numbers and calling options. Should you’re within the U.S., you should utilize Google’s provider, Fi, to your native telephone quantity.

Nonetheless, it’s not precisely a contact middle, so it’s higher for companies and organizations that simply need a easy telephone system to take calls.

Beginning value

Google Voice begins at $10 per 30 days, making it one of many extra inexpensive small enterprise telephone plans. 

However in international locations the place Google doesn’t supply first-party calling, you’ll must carry your individual provider and pay further for a SIP Hyperlink Normal or Premier subscription.

Core companies 

• Advert-hoc person name recording: Let customers manually report calls on demand for coaching or compliance.
• SIP Hyperlink: Join Google Voice on to your current SIP-based desk telephones and PBX programs.
• Multi-level auto attendant: Create layered name menus to route callers effectively throughout departments.

5. Vonage

Greatest for: Enterprises with customized contact middle necessities.

Trustpilot rating: 3/5 (1514 opinions)

Vonage is a CPaaS answer with some built-in enterprise communication instruments, together with voice help. It’s divided into two merchandise: a enterprise communications suite for fundamental help and a contact middle for superior necessities. 

Enterprises also can use their communications and community APIs to construct their very own contact middle from scratch. 

Beginning value

Vonage Enterprise Communications’ pricing begins at $19.99 per extension, per 30 days, and consists of limitless home calling. You get 30% off should you join an annual contract. AI options, digital fax, and APIs can be found as add-ons. 

This differs from their contact middle answer, which incorporates extra superior options like name pops, name routing, and queue administration. Should you go for their contact middle, you’ll must contact their group for a customized quote.

Core companies 

• Name teams: Ship the identical name to a number of extensions without delay.
• Visible voicemail: Transcribe voicemails and obtain them by e mail.
• Name flip: Switch dwell calls between your desktop and cell phones.

6. 8×8

Greatest for: Worldwide mid-sized companies.

Trustpilot rating: 2.8/5 (523 opinions)

8×8 is a cloud communications platform identified for its robust worldwide presence. They’ve deployment groups in a number of areas, guaranteeing native, multilingual help for non-English-speaking companies.

8×8 additionally has a deep integration with Microsoft Groups Telephone, and its name middle is licensed by Microsoft.

Beginning value

8×8 has gated its pricing. You’ll must contact their group for a customized quote. Additionally, a number of clients on Trustpilot spotlight 8×8’s non-transparent billing practices. 

One evaluation even says a buyer was misled into paying 1000’s for pointless telephone numbers. Regardless of admitting fault, 8×8 issued solely a partial refund. The shopper was additionally locked into an auto-renewal contract throughout the dispute.

Core companies 

• AI insights: Get real-time name and sentiment evaluation throughout calls and chats.
• Agent help: Scale back after-call work with real-time teaching and scripts.
• Three-way calling: Arrange convention calls with as much as 50 callers at a time.

7. GoTo Join

Greatest for: SMBs requiring mixed video conferences and VoIP companies.

Trustpilot rating: 2.6/5 (126 opinions)

Previously often known as Jive Communications, GoTo Join is a unified communications answer supporting voice, textual content, video, messaging, and social platforms. 

It’s a part of GoTo’s broader suite of enterprise instruments, together with GoTo Assembly and GoTo Webinar. Nonetheless, you get fundamental video conferencing options inside Join.

Like many others, GoTo Join additionally positions itself as an AI-powered communications platform, however that is restricted to talk analytics, QA, and agent teaching. Nonetheless, there aren’t any AI brokers or workflow automation. 

Beginning value

GoTo Join has not listed its pricing on its webpage. Nonetheless, they do point out on G2 that the GoTo Join plans begin at $27 and embrace native and toll-free quantity help and video conferences for as much as 4 contributors. 

A lot of their options, corresponding to AI receptionist, reporting, and even integrations, are solely accessible as add-ons. 

Core companies 

• Co-browsing: Brokers can create a shared browser expertise to present clients visible steering throughout calls.
• Name campaigns: Create outbound name queues to handle follow-ups.
• Ring teams: Routes incoming calls to a number of brokers, so somebody picks up the decision sooner.
• Auto-queue callback: Supply callers the choice to get a callback as an alternative of ready on maintain.

8. RingCentral

Greatest for: Massive enterprises with a dedicate​​d IT group

Trustpilot rating: 2.2/5 (1,691 opinions)

RingCentral is constructed for giant corporations and comes with probably the most complete units of options accessible for cloud telephone programs, to not point out its API, SDKs, and automation capabilities. This additionally means that you must be on the upper plans to expertise its energy.

What makes it completely different from a number of the different enterprise-focused options on the listing is that it solely focuses on telephony (voice, textual content, and video). It doesn’t help digital channels like WhatsApp or Instagram.

Beginning value

RingEX, their enterprise telephone answer, begins at $30 per person, per 30 days, when billed month-to-month. You get a 33% low cost should you subscribe to an annual plan. 

The extra superior AI options are solely accessible as add-ons. You solely get captioning, transcription, and note-taking within the base plans.  

Core companies 

• RingSense: Use AI to report gross sales conversations and replace CRMs.
• AI receptionist: Use the voice bot to reply widespread questions in English and Spanish and route calls.
• Value middle administration: Let admins set up billing codes by division, location, or account to trace bills and assign prices.

9. Grasshopper

Greatest for: One-person companies that need to add a enterprise line.

Trustpilot rating: 2.1/5 (179 opinions)

Grasshopper is a extra easy digital telephone system, making it nice for small companies, freelancers, and companies within the U.S. or Canada. 

Nonetheless, in comparison with different instruments like Nextiva and even Ooma, it might probably appear costly for its restricted options. There aren’t any integrations, no routing, and no AI help. Reporting is fundamental as effectively.

Beginning value

Grasshopper’s Solo plan begins at $14 per person, per 30 days, and consists of one native or toll-free quantity and one extension. Staff plans are additionally priced by extensions, not customers, making it extra inexpensive. 

Grasshopper additionally gives a seven-day free trial. 

Core companies 

• Ruby receptionist: Use its dwell digital receptionist service that solutions and routes calls.
• Simultaneous name dealing with: Should you’re already on a name, new callers received’t get a busy sign or be forwarded. They’ll hear your common ringtone as an alternative.
• Incoming name management: Handle and route incoming calls with customized greetings, name screening, and forwarding choices.

10. Ooma

Greatest for: Conventional workplaces requiring VoIP options like paging teams, 3-digit extensions, and analog fax machine help.

Trustpilot rating: 1.4/5 (1,659 opinions)

Ooma offers VoIP telephone companies for properties and companies wanting to maneuver away from conventional landlines. It’s designed for affordability and comfort, and also you additionally get Ooma-branded telephones. 

Its focus is totally on conventional workplaces and establishments that depend on on-premises telephone setups and analog programs like fax machines. It’s not suited to digital-first start-ups that require extra superior automations or AI capabilities.

Beginning value

Ooma’s base plan for companies begins at $19.95 per person, per 30 days. This consists of a lot of the fundamental VoIP options you’d must handle telephone help.

Nonetheless, the plan doesn’t help integrations, textual content messaging, or analytics. In actual fact, most integrations are solely accessible on their highest plan, which prices $29.95 per person per 30 days.

Core companies 

• IP telephone paging: Ship one-way voice messages to a number of IP telephones. 
• Digital receptionist: Arrange automated messages to direct callers to completely different departments or allow them to know you’re closed.
• Firm listing: Arrange a digital telephone with agent numbers and extensions for simple name routing.

11. Zoom

Greatest for: International companies already utilizing Zoom for conferences.

Trustpilot rating: 1.3/5 (1264 opinions)

Together with its in style video conferencing app, Zoom additionally offers cloud telephone companies for companies. Zoom Telephone helps home calling in over 45 international locations and lets you carry your individual provider, even when it’s an on-premise system. The service integrates effectively with Zoom Conferences, permitting you to transform voice calls into video conferences with out interruption. 

Nonetheless, its AI and automation options are extra restricted. Options like voice bots aren’t commonplace, and it’s important to construct your individual name queues and skill-based routing workflows utilizing their APIs.

Beginning value

The Zoom Telephone Professional plan begins at $15 per person. Nonetheless, it’s fairly fundamental and also you’ll must carry your individual provider. You’ll additionally must pay an additional to activate worldwide calling and for name middle analytics. So prices can add up fairly rapidly. 

You’ll additionally must pay individually for Zoom Conferences as there isn’t a single plan that bundles all of Zoom’s merchandise collectively.

Core companies 

• Name delegation: Administrative assistants could make calls on behalf of executives
• Whisper: Supervisors can communicate privately to brokers throughout calls
• Supplier change: For corporations in several areas, you’ll be able to decide an applicable supplier 
• Time monitoring: You’ll be able to invoice clients based mostly on the period of the decision

12. Verizon

Greatest for: Medium to massive companies that want VoIP, enterprise cellular phone plans, and {hardware} setup in a single platform.

Trustpilot rating: Unavailable

Verizon is a high telecom supplier within the U.S. that additionally gives VoIP companies through its Enterprise Digital Voice (BDV) product. As Verizon’s VoIP is often bundled with web service, pricing and repair agreements are tied to broader packages reasonably than stand-alone plans like these supplied by cloud-native platforms.

Verizon’s VoIP options are useful should you’re in search of a whole answer that features software program, {hardware}, and enterprise web.

Beginning value

Verizon’s pricing is complicated and restrictive. In keeping with its web site, the primary Enterprise Digital Voice (BDV) line begins at $20 per 30 days, with every further line costing $25 per 30 days. 

Nonetheless, whole prices improve when you think about web charges, activation prices, and required telephone tools, which begins at $85 per gadget.

Core companies 

• Shared name look: Let a number of telephones share one line so brokers can delegate calls.
• Hunt group: Switch clients from telephone to telephone till they join with the correct agent.
• On-hold messages: Document your individual music or messages to ship callers on maintain.

13. AT&T

Greatest for: Companies with utility traces like elevator telephones, public security telephones, and fireplace alarm panels.

Trustpilot rating: Unavailable

Of the three US telecom suppliers, AT&T gives probably the most complete enterprise telephone system. You get all the things: fundamental VoIP, unified communications, and softphones. 

There are six merchandise in whole, and you may select one of the best one relying in your necessities, whether or not that’s a whole contact middle or a enterprise telephone bundle. 

Beginning value

Voice traces price $25 per 30 days, and utility traces price $60 per 30 days. Whereas this may increasingly appear costly, AT&T is for companies that use conventional POTS traces and Personal Department Alternate (PBX) telephone programs, which price much more. 

AT&T additionally gives wi-fi choices of their Enterprise Limitless Plans.

Core companies 

• Find me: Incoming calls will ring in a number of telephones till it goes to voicemail or somebody picks up
• Enterprise attendant: Route calls to the correct division or let clients learn about enterprise hours with templated greetings
• Name administration: Helps name forwarding, blocking, and 3-way calling 

How To Select The Proper Enterprise Telephone Plan

Now that we’ve seen a breakdown of how completely different corporations place and value their enterprise telephone programs, right here’s a fast overview of what that you must consider when choosing one.

• Variety of telephone traces: Think about what number of traces your small business really wants. Some suppliers provide you with reductions for extra telephone traces, whereas others might be inexpensive when you have fewer traces.
• Knowledge wants: One other consideration is your knowledge necessities. Companies that depend on video calls, cloud apps, or VoIP will want larger knowledge capability.
• Options: We’ve seen numerous options, from easy name administration choices to developer platforms for customized workflows. Decide a platform that comes with options you’ll really profit from. Whereas some will profit from AI brokers, others can discover extra worth in granular name controls.
• Protection: Make sure the supplier gives dependable protection within the areas your group operates. In case you have international clients, evaluation the prices of worldwide calling and texting. 
• Value: Steadiness value with what’s included within the enterprise plans. Typically a barely larger month-to-month price is value it if it consists of important options or premium help.

The Way forward for Enterprise Is Related With Nextiva

Relating to enterprise telephone plans, you’ve bought infinite choices.

However only a telephone service can’t do a lot by itself. You want a related, supported communications system the place your telephone line is a component of a bigger omnichannel expertise. 

Nextiva brings all of your channels collectively into one unified buyer expertise platform so all the things’s in sync. This additionally means you don’t must pay for a number of CX platforms and your small business telephone plans.

Discover how Nextiva’s digital telephone system, together with its omnichannel communications platform, might help your group keep related, scale with out the standard complications of conventional telephone programs.

Enterprise Telephone Plans FAQ