Avaya has lengthy been a serious participant in enterprise communications, providing VoIP, unified communications, and contact-center instruments. However as an increasing number of corporations develop, go distant, and depend on cloud-based workflows, they discover that Avaya’s legacy system limitations now not match their wants.

You might want a platform that’s simpler to handle, more cost effective, constructed for integrations, or is just extra fashionable, utilizing expertise like synthetic intelligence. No matter your purpose, in the event you’re able to make a change away from Avaya, you’ve come to the suitable place.

This information breaks down the highest seven Avaya opponents—protecting options, pricing, professionals and cons, and key elements to contemplate—so you may select the very best match for what you are promoting.

Right here’s a fast checklist of the Avaya options we’ll evaluate on this article:

1. Nextiva: Finest for SMBs and enterprises that desire a user-friendly, cost-effective unified communications platform with versatile plans and clear pricing.
2. Genesys: Finest for giant organizations and make contact with facilities that want huge channel protection, superior routing, and robust workforce administration instruments.
3. Talkdesk: Finest for companies of all sizes in search of a scalable, cloud-based contact middle resolution with sturdy AI capabilities and automation function. ​
4. Five9: Finest for medium and huge enterprises and make contact with facilities needing a excessive diploma of scalability, omnichannel assist, and AI-driven automation.
5. 8×8: Finest for companies in search of a complete cloud-based communication resolution with sturdy analytics and make contact with middle capabilities.
6. Aircall: Finest for groups looking for a cloud-based name middle resolution with sturdy integration capabilities and prioritizing ease of use and international attain.
7. Dialpad: Finest for companies that want a cloud communication resolution with clever AI-powered options and a deal with seamless integration throughout voice, video, messaging, and on-line conferences.

Why You’re On the lookout for an Avaya Various

Many companies are reevaluating Avaya as a result of the platform now not suits their operational or communication wants or long-term plans. 

So in the event you’re exploring options, it’s seemingly since you need expertise that’s simpler to handle, extra adaptable, and higher aligned with the best way your groups and clients talk immediately.

Listed below are the most typical causes for making the swap:

• Excessive upkeep prices tied to getting older {hardware}
• Restricted flexibility for distant and hybrid groups
• Sluggish or complicated updates
• Problem integrating with CRM, assist desk, or workflow instruments
• Uncertainty about ongoing assist and future upgrades
• Challenges scaling for a number of places or international groups
• The necessity for a completely cloud-based or unified communication system

1. Nextiva

Nextiva is a cloud-based communication platform designed for companies of all sizes. It combines options like enterprise cellphone service, video conferencing, collaboration instruments, and buyer expertise functionalities right into a single, unified resolution.

Nextiva has earned recognition from U.S. Information as the very best enterprise cellphone system, and reviewers on platforms like G2 and Gartner persistently rank it extremely.

Why select Nextiva over Avaya?

Whereas Avaya has a robust presence within the enterprise market, Nextiva has constructed a strong popularity for these causes:

1. Cloud-based structure: Nextiva’s cloud-based platform eliminates pricey {hardware} and upkeep, permitting companies to rapidly scale their communications infrastructure.
2. Reliability and safety: With eight factors of presence, carrier-grade information facilities, and 24/7 monitoring, Nextiva delivers 99.999% uptime and meets stringent safety requirements, together with ISO/IEC 27001, SOC 2, PCI, GDPR, and HIPAA compliance.
3. Award-winning assist: Our 24/7 award-winning assist workforce ensures that clients obtain immediate help over the cellphone, e-mail, or chat, at any time when wanted.
4. Value-effective pricing: You’ll get versatile pricing choices, together with month-to-month and annual plans, making this an reasonably priced resolution for companies of all sizes. 
5. Sturdy function set: You’ll love our complete suite of options (see beneath👇).

Key options

• HD video calls with limitless members, messaging, and screen-sharing
• Superior name routing with auto-attendant and clever name forwarding
• Name recording and voicemail transcription for high quality assurance and compliance
• Cell app for iOS and Android with full VoIP performance
• Name analytics with real-time monitoring, detailed stories, and dashboards
• Name Pop for an enhanced buyer expertise with display screen pops
• Integration with in style instruments like Google, Microsoft, and Salesforce
• Intuitive drag-and-drop name circulation editor for automated workflows

Enterprise-level options

For enterprises, Nextiva presents loads of options to fulfill the calls for of bigger organizations, together with:

• Superior name routing and queuing for environment friendly name distribution
• Omnichannel assist throughout voice, chat, SMS, and digital channels
• Tight integration with Five9 for enterprise-grade contact middle wants
• Scalable and safe platform for large-scale deployments
• Customizable name flows and superior reporting capabilities

Nextiva pricing

Pricing varies based mostly on workforce measurement and whether or not you select month-to-month or annual billing:

• Core ($15/person/month): The foundational plan gives small groups with important communication instruments, together with inbound and outbound calling, enterprise SMS, video conferencing, and workforce chat, in addition to a digital receptionist and integration with key contacts.
• Interact ($25/person/month): Designed for rising companies, this tier presents highly effective buyer engagement options like direct SMS from clients to the workforce, a toll-free quantity, superior speech analytics, internet chat, and name and video recording.
• Energy Suite CX ($75/person/month): This premium plan is an entire resolution for gross sales and repair groups. It presents omnichannel capabilities for voice and internet chat, course of automation, AI-powered transcription, real-time dashboards, and clever name routing for as much as 100 brokers.

Enterprises can even go for month-to-month contact middle plans that begin at $75 per person, with non-compulsory usage-based plans accessible.

Professionals:

• Limitless calling, video conferencing, and enterprise texting (US solely) beginning on the lowest plan
• Straightforward setup and user-friendly interface
• Free native and toll-free cellphone numbers
• Integrations with in style enterprise instruments (CRM, e-mail, and so on.)
• Scalable resolution for rising companies
• 24/7 buyer assist

Cons:

• No free plan accessible
• Restricted admin controls for some IT departments

Finest for

Nextiva is a user-friendly, cost-effective unified communications platform for SMBs and enterprises that provides versatile plans and clear pricing.

📚 Learn Nextiva critiques on GetVoIP (4.6 stars)

2. Genesys

Genesys gives a cloud-based contact middle platform designed for organizations that want superior routing, digital channels, and robust buyer expertise capabilities. It helps voice, chat, e-mail, messaging apps, and workforce administration inside a single atmosphere — constructed on their AI-Powered Expertise Orchestration platform.

Key options

• Omnichannel engagement: Deal with voice and digital interactions in a single workspace. Brokers can reply throughout channels with out switching instruments.
• Clever routing: Use skill-based and AI-driven routing to attach clients with the suitable brokers and cut back wait occasions.
• Workforce optimization: Entry forecasting, scheduling, high quality administration, and efficiency instruments to assist giant service groups.

Reliability, safety & compliance

Genesys Cloud CX operates on a distributed cloud structure with built-in redundancy to reduce service interruptions. The platform delivers assured uptime of 99.99% and international safety compliance with GDPR, SOC 2, HIPAA, HITRUST, PCI DSS, and FedRAMP certification. 

Genesys pricing

• Genesys Cloud CX 1 (for voice contact facilities): $75/person/month
• Genesys Cloud CX 2 (for omnichannel contact facilities): $115/person/month
• Genesys Cloud CX 3 (for omnichannel contact facilities with full WEM capabilities): $155/person/month
• Genesys Cloud CX 4 (for omnichannel contact facilities that need extra AI expertise): $240/person/month

Who’s it finest for?

Massive organizations and make contact with facilities that want huge channel protection, superior routing, and robust workforce administration instruments.

📚 Learn Genesys critiques on GetVoIP (4.2 stars)

3. Talkdesk

Talkdesk is a cloud-native contact middle platform for enterprises and huge groups looking for fashionable customer support instruments. It delivers omnichannel engagement, AI-powered automation, and industry-specific workflows — all constructed to scale globally and combine with present techniques. 

Key options

• Omnichannel routing & engagement: Voice, chat, e-mail, SMS and social channels dealt with in a single unified system. 
• AI & workflow automation: AI-powered automation together with AI brokers for information supply, workflow automation, and real-time actionable insights​.
• Low-code/no-code customization: Directors can configure flows, integrations and automations with out heavy improvement. 

Reliability, safety & compliance

Talkdesk CX Cloud™ options 30+ safety certifications, together with SOC 2 and three, ISO 27001, PCD DSS Stage 1, HIPAA, and GDPR. The platform presents 99.999% uptime SLA for his or her Trade Expertise Clouds and Elite editions and guarantee international low latency and excessive availability with eight factors of presence (PoPs) strategically distributed world wide.

Talkdesk pricing

Talkdesk presents three foremost pricing packages:

• CX Cloud Digital Necessities: $85 per person/month
• CX Cloud Voice Necessities: $105 per person/month
• CX Cloud Elite: $165 per person/month

Who’s it finest for?

Talkdesk is appropriate for companies of all sizes in search of a scalable, cloud-based contact middle resolution with sturdy AI capabilities and automation function. It’s particularly precious for corporations looking for wealthy integrations, versatile customization with out heavy coding, and superior analytics for optimizing efficiency.​

📚 Learn Talkdesk critiques on GetVoIP (4.6 stars)

4. Five9

Five9 is a cloud-native contact middle platform that unites voice, chat, e-mail, SMS and social in a single system and is thought for AI-enhanced buyer engagement. Five9 has constructed its popularity on remodeling legacy contact facilities into versatile, analytics-driven engagement hubs.

Key options

• Omnichannel routing & self-service: Brokers can deal with inbound/outbound throughout voice, SMS, internet chat, social and e-mail from a unified interface.
• AI & agent-assist instruments: The platform makes use of clever digital brokers (IVAs), real-time steering and automation to hurry decision and enhance agent productiveness. 
• Workforce & analytics instruments: Workflow automation and workforce optimization to maximise effectivity and cut back guide duties​. 

Reliability, Safety & Compliance

Five9 gives dependable service with a 99.999% uptime SLA and international, redundant cloud infrastructure. It complies with key {industry} requirements together with Stage 1 PCI DSS, HIPAA, GDPR, and different worldwide information privateness rules, supported by steady safety audits. 

Five9 Pricing

Five9 presents 5 pricing tiers: 

• Digital solely: $119/month/seat
• Core (all channels with AI important): $159/month/seat
• Plus (all channels with superior AI): Contact gross sales for value
• Professional (all channels with AI necessities and WEM): Contact gross sales for value
• Enterprise (all channels with superior AI and WEM): Contact gross sales for value

Who Is It Finest For?

Five9 is finest suited to medium and huge enterprises and make contact with facilities needing a excessive diploma of scalability, omnichannel assist, and AI-driven automation. 

📚 Learn Five9 critiques on GetVoIP (4.3 stars)

5. 8×8

8×8 presents cloud-based enterprise cellphone techniques with companies like voice, video, messaging, and make contact with middle options. You’ll additionally get real-time enterprise analytics and intelligence throughout channels.

Key options

• All-in-one app: Use a single app for desktop and cell for collaboration over voice, video, non-public chat, and workforce chat.
• Analytics: See aggregated analytics for all of your cloud communications. Determine developments, resolve points, and make the very best choices based mostly on correct information.
• Video conferencing: Schedule conferences from Google and Microsoft calendars, create devoted digital assembly areas, and document conferences on the cloud for straightforward reference.

Reliability, safety & compliance

8×8 makes use of a number of redundant {hardware} and software program techniques to forestall downtime throughout outages, though particular uptime figures will not be disclosed. The corporate is HIPAA, GDPR, and ISO 27001 compliant, assembly NIST/FIPS encryption requirements, in addition to FCC and CSA requirements. 

8×8 pricing

8×8 doesn’t overtly show pricing on its web site. You want to attain out to their gross sales workforce for a customized quote.

Who’s it finest for?

Companies in search of a complete cloud-based communication resolution with sturdy analytics and make contact with middle capabilities.

📚 Learn 8×8 critiques on GetVoIP (4.3 stars)

6. Aircall

Aircall is cloud-based name middle software program for groups. Its objective is to make cellphone assist straightforward to handle. It integrates with key enterprise instruments like CRM platforms and helpdesk options (and plenty of others).

Key options

• Interactive Voice Response (IVR) routing: Automate name filtering and let callers work together with a pc system earlier than reaching a consultant.
• Worldwide numbers: Companies can receive native and worldwide numbers in over 100 international locations, enabling them to take care of an area presence globally.
• Extensions: Aircall gives personalised three-digit extensions for workforce members, facilitating fast and simple inside communication.

Reliability, safety & compliance

Aircall stories 99.99% uptime because of seven worldwide information facilities offered by Amazon Net Companies (AWS). Nonetheless, based on StatusGator, Aircall experiences reliability points on a month-to-month foundation. These are largely small delays and community points.

Aircall makes use of AWS as a internet hosting supplier, which holds certifications like ISO 27001, SOC 2, PCI DSS, and FedRAMP for a safe setup. It is usually HIPAA and GDPR-compliant.

Aircall pricing

Aircall presents two foremost pricing plans, together with a customized quote possibility for particular wants. Each plans include a free trial:

• Necessities: Begins at $30/person/month and consists of primary name middle functionalities like limitless inbound calls (minus toll-free), integrations, name recording, and cellphone assist.
• Skilled: Begins at $50/person/month and provides superior options like name analytics, monitoring, and devoted account administration.
• Customized: A custom-made Aircall bundle aligned with what you are promoting wants. Name for customized pricing. 

Professionals:

• Straightforward setup and deployment
• Rising ecosystem of integrations
• Energy Dialer and name teaching options
• Inexpensive in comparison with some opponents (relying on options wanted)

Cons:

• Doubtlessly unreliable with stories of frequent downtime
• Poor buyer assist critiques with considerations of upselling
• Customers report bugs, information switch points with integrations
• Could not provide important benefits over cheaper choices

Who’s it finest for?

Groups looking for a cloud-based name middle resolution with sturdy integration capabilities and prioritizing ease of use and international attain.

📚 Learn Aircall critiques on GetVoIP (4.2 stars)

7. Dialpad

Dialpad is a cloud communication platform powered by synthetic intelligence (AI). It’s constructed for startups, small companies, and bigger corporations. Dialpad connects folks by way of voice, video, messaging, and on-line conferences.

Key options

• Display seize: Document brokers’ whole screens throughout buyer calls so you may higher perceive agent efficiency and provides precious suggestions.
• Voice Intelligence (VI): Automated note-taking, buyer sentiment detection, and different clever options that make brokers extra environment friendly.
• Name blocking: Mechanically block spammy inbound calls based mostly on a spam rating. You too can ship them to voicemail or get the caller to state their identify earlier than you reply.

Reliability, safety & compliance

Dialpad makes use of a worldwide community of information facilities, which supplies them redundancy and protects in opposition to downtime. The corporate claims a 100% uptime Service Stage Settlement, however just for their Enterprise customers. Dialpad is SOC 2, GDPR, and HIPAA/BAA compliant.

Dialpad pricing

• Commonplace: Pricing begins from $15/person/month. 
• Professional: Begins at $25/person/month and requires a minimal of three licenses.  integration, APIs, off-hours routing, and 24/7 dwell agent assist.
• Enterprise: A minimal of 100 licenses. For pricing, you’ll must contact their gross sales workforce. 

Professionals:

• AI options for real-time transcription, post-call summaries, and sentiment evaluation
• Excessive uptime and reliability for Enterprise customers
• Straightforward deployment
• Scalable resolution for companies of assorted sizes

Cons:

• Steep studying curve based on some reviewers
• Reported points with dropped calls, poor audio high quality, and app glitches
• Restricted buyer assist choices for decrease tiers, with prolonged wait occasions talked about in critiques
• Absence of computerized lead creation for inbound calls

Who’s it finest for?

Companies that want a cloud communication resolution with clever AI-powered options and a deal with seamless integration throughout voice, video, messaging, and on-line conferences.

📚 Learn Dialpad critiques on GetVoIP (4.5 stars)

How one can Select an Avaya Various – Key Standards

Choosing the proper resolution for what you are promoting can appear daunting. When migrating to the very best alternative for Avaya, use these main verify factors that will help you consider:

✅ Cloud vs On-Premises / Hybrid: Select a cloud resolution like Nextiva if you need decrease upfront prices, straightforward scaling, and distant entry; select on-premises or hybrid in the event you want full management, strict information locality, or present {hardware} funding.

✅ UCaaS + CCaaS vs Solely CCaaS: Decide a mixed UCaaS + CCaaS platform if you need one supplier for inside communication and buyer engagement; select CCaaS-only in the event you plan to maintain your present cellphone system and solely improve the contact middle. 

✅ Characteristic Set: Which options are must-haves for what you are promoting? Record the capabilities you really want—comparable to name routing, analytics, IVR, APIs, or workforce instruments—so you may rule out platforms that don’t assist your core operations.

✅ Buyer Help: Search for suppliers with sturdy assist availability (24/7), channels provided (cellphone, e-mail, chat), and fast response occasions, particularly if downtime impacts income otherwise you function outdoors customary enterprise hours.

✅ Integration & Ecosystem: How properly does the choice combine together with your CRM, assist desk, collaboration instruments, information/analytics, and workflows?

✅ Scalability & Minimums: Test whether or not the platform suits your present workforce measurement and may develop with you with out forcing higher-tier commitments or seat minimums.

✅ AI & Analytics: Trendy platforms provide built-in AI, omnichannel analytics, real-time help — if you wish to transfer past legacy telephony select this.

✅ Migration Effort & Vendor Lock-In: Switching from Avaya (or different distributors) might be straightforward or sophisticated. Ask how lengthy the transition will take, what {hardware} you may reuse, and whether or not the platform permits straightforward adjustments later with out heavy penalties or proprietary restrictions.

✅ World/Distant Capabilities: When you’ve got distributed groups and work from anyplace, you’ll want an answer with dependable international calling, cell apps, and multichannel assist to maintain groups linked from anyplace.

✅ Reliability and Safety: Consider the supplier’s uptime ensures, information middle redundancy, and compliance with related safety requirements (e.g., HIPAA, PCI-DSS) to make sure enterprise continuity and information safety.

✅ Value & TCO: A cloud resolution normally has predictable month-to-month charges, whereas on-premises techniques require upfront {hardware} and software program purchases. Consider long-term prices—together with licenses, {hardware}, assist, coaching, and migration—not simply the month-to-month subscription value.

Why Nextiva Is the High Avaya Various

Avaya has been round for some time and has a lot to supply, however it falls brief when in comparison with Nextiva – a top-rated and extremely advisable VoIP service with award-winning 24/7 Wonderful Service buyer assist. On GetVoIP, we’ve got a 4.6 out of 5-star score, with 92% of shoppers recommending us.

With 40+ VoIP options, this high Avaya competitor makes it straightforward for the small enterprise, SMB, or giant enterprise firm to maximise each alternative when connecting with clients.