Citi Refunding Charge and Issuing Bonus with out Spend Requirement for Strata Elite Cardholders
Many new Citi Strata Elite candidates had been hit with a request for Type 4506-C (request for tax return data) after being accepted and receiving the cardboard. Citi additionally locked accounts for individuals who had been affected, till the method is accomplished.
At first Citi gave one month extension to finish the spending requirement to a few of these affected. However then all these points had been lined by WSJ in an article titled They Signed Up for Citi’s New Premium Card. It Turned Right into a Nightmare. And which will have prompted Citi to take motion and go far and past what I might have anticipated.
Citi is now emailing affected Citi Strata Elite cardholders to tell them that the annual payment and any AU charges will probably be refunded. They’re additionally issuing the welcome bonus of 100,000 factors with out the spending requirement.
Right here’s the textual content of the e-mail:
“Thanks for opening a Citi Strata EliteSM account. At Citi, we take your safety significantly and typically this implies we’d like extra data to confirm an account. Because of this, your account was positioned on a brief block for verification functions. We apologize for any inconvenience this will likely have brought about.
We’re happy to let you recognize that your account data has been verified, and also you’re in a position to make use of your card. As a valued Citi buyer, we’re providing you the next for any disruption this will likely have brought about you, which will probably be processed inside 5 enterprise days:
- Annual Membership Charge: We’re issuing a press release credit score equal to the quantity of the Annual Membership Charge ($595). If any Licensed Consumer Charge(s) ($75 for every person) had been charged to this account previous to the date of this communication, we’ll additionally problem a press release credit score within the quantity of that payment(s). Please observe that it’s essential to proceed to make not less than the minimal cost due on the account by the cost due date in your billing assertion.
- Welcome Bonus Provide: We are going to award your welcome bonus provide of 100,000 ThankYou® Factors, with out the necessity to meet the spend requirement. Your account have to be open and in good standing on the time the factors are awarded.
We thanks in your persistence and understanding by this course of. When you have any additional questions, please name us at 1-833-888-2168 Monday-Friday 8 am-8 pm and Saturday-Sunday 10 am-6 pm EST. For TTY: We settle for 711 or different Relay Service. We actually worth your small business.”
I’m undecided if these emails are going out to everybody who was affected by the 4506-C problem. Let me know within the feedback when you have acquired it.
HT: reddit
