Liberate, an AI startup automating insurance coverage operations, has raised $50 million in a spherical led by Battery Ventures because it seems to be to scale its agentic deployments throughout carriers and businesses globally.

The all-equity spherical values the three-year-old startup at $300 million post-money, with participation from new investor Canapi Ventures and returning backers Redpoint Ventures, Eclipse, and Commerce Ventures.

The insurance coverage business has been navigating a troublesome stretch, with rising operational prices, legacy system constraints, and growing buyer expectations. Particularly within the non-life phase, world premium development is projected to gradual via 2026, pushed by heightened competitors, weaker price momentum, and new value pressures, together with tariffs, per a latest report by Deloitte. Whereas some carriers experimented with AI, many early efforts stalled as a consequence of fragmented information and rigid workflows. That’s now altering, as insurers shift towards full-scale AI adoption — embedding it into the core of their operations slightly than layering it on prime. Liberate is stepping in to fulfill this shift head-on.

Based in 2022, the San Francisco-based startup builds AI methods for property and casualty insurers, specializing in gross sales, service, and claims. On the entrance finish, its voice AI assistant, Nicole, handles inbound and outbound calls to assist promote insurance policies or reply to service requests. Behind the scenes, a community of reasoning-based AI brokers connects to insurers’ present methods, gathering context and producing responses that Nicole delivers — all with out human intervention.

Liberate’s AI brokers are constructed to finish end-to-end duties — not simply reply to queries or escalate tickets. These embrace quoting insurance policies, processing claims, and updating endorsements, amongst different routine capabilities.

The brokers may function over SMS and e mail, permitting insurers to work together with prospects throughout completely different channels whereas automating extra of their day-to-day workflows.

“Insurance coverage firms wish to develop, however they’re not ready to take action,” Liberate co-founder and CEO Amrish Singh (pictured above, middle) stated in an interview. “It’s the established order the place the chance is.”

Singh co-founded Liberate after practically 4 years at Metromile, the automobile insurance coverage agency owned by Lemonade, the place he labored throughout each back-office operations and expertise. He teamed up with Ryan Eldridge, Liberate’s VP of engineering and likewise a former Metromile government, and Jason St. Pierre, the corporate’s CPO, who beforehand held roles at Twitter, Google, and Verily, Alphabet’s life sciences arm.

Liberate’s AI methods have helped improve gross sales by a median of 15% and reduce prices by 23%, Singh advised TechCrunch, including that the startup now has over 60 prospects and focuses on the highest 100 carriers and businesses, which collectively characterize 70% to 80% of the U.S. property and casualty insurance coverage market.

The expertise makes use of reinforcement studying tailor-made for lengthy, regulated insurance coverage conversations. Every interplay is auditable and consists of human-in-the-loop safeguards to fulfill compliance necessities, the startup stated.

Over the previous yr, Liberate has scaled from 10,000 month-to-month automations to 1.3 million automated resolutions, Singh acknowledged. These embrace direct buyer interactions by way of its voice AI, in addition to back-office duties dealt with by AI brokers built-in into carriers’ core methods.

Since AI methods can nonetheless make errors and aren’t foolproof but, Liberate makes use of an inside software known as Supervisor to watch all interactions between its brokers and prospects. The software program flags points or anomalies and escalates to a human when the AI’s response could also be off-track, Singh stated.

“The benefit of servicing just one business, and inside that servicing solely three particular use instances, is that you would be able to put much more guardrails in place,” the manager famous.

With out disclosing the names of its shoppers, Liberate stated that utilizing its brokers, hurricane declare response time dropped from 30 hours to 30 seconds.

The AI brokers allow 24/7 gross sales operations, permitting prospects to purchase insurance coverage even at midnight or early within the morning — instances when human brokers sometimes aren’t obtainable, Singh stated.

Earlier than this spherical, Liberate raised $15 million in Collection A final yr. Its voice AI–powered omnichannel expertise and talent to totally automate duties by integrating into present methods had been key components that drew buyers to again the corporate at a bigger scale.

“Mapping the method, modeling it, and ensuring that every one the methods connections are in place, effectively examined, and appropriately designed as a way to full the duty, not simply talk, is what Liberate is doing,” Marcus Ryu, a common associate at Battery Ventures, advised TechCrunch.

Ryu, who beforehand labored with property and casualty insurers at Guidewire Software program, focuses on enterprise software program, fintech, and insurtech investments at Battery Ventures. He’s becoming a member of Liberate’s board.

The Collection B funding shall be used to broaden Liberate’s reasoning capabilities and help broader deployment throughout insurers. The startup has raised $72 million so far and at the moment employs round 50 individuals.