World Finance has named DBS the World’s Greatest AI Financial institution for 2025 in its inaugural AI in Finance Awards, recognising the financial institution’s progress in making use of synthetic intelligence throughout its operations.
DBS additionally obtained two extra honours, Greatest Company/Institutional AI Financial institution and Greatest Enhanced Buyer Expertise within the client AI banks international sub-category.
Since starting its AI journey in 2014, DBS has made important investments in its know-how platforms, processes, and workforce to scale AI throughout the organisation.
These efforts goal to boost buyer expertise and worker productiveness via wider use of AI-driven instruments.
The financial institution makes use of AI to generate hyper-personalised nudges that assist prospects make higher funding and monetary planning choices, whereas enabling relationship managers to supply data-driven recommendation.
Internally, its generative AI device iCoach helps workers plan personalised profession and upskilling roadmaps, supporting long-term progress throughout the financial institution.
In 2024, Harvard Enterprise Faculty printed a case research on DBS’s AI technique, the primary centered on an Asian financial institution.
DBS mentioned the popularity displays its continued give attention to utilizing AI responsibly whereas sustaining an empathetic strategy to know-how adoption.
In a separate programme, DBS additionally obtained three international wins at World Finance’s Digital Financial institution Awards 2025, together with Greatest Company/Institutional Digital Financial institution within the World for the second yr in a row, together with Greatest Digital Funds Technique and Greatest Open Banking APIs.
In whole, the financial institution earned six international, 15 regional, and 52 home awards throughout each programmes.
Joseph Giarraputo, Founder & Editorial Director of World Finance mentioned,
“DBS Financial institution stands out because the main financial institution in AI adoption as a consequence of its early and intensive deployment of AI fashions, sturdy experimentation tradition, data-driven workforce, and sturdy execution capabilities. DBS has applied over 1,500 AI fashions throughout greater than 370 use circumstances, with a projected financial impression exceeding SGD 1 billion in 2025.
This dedication is additional demonstrated by its clear measurement of AI worth in annual studies, the PURE framework guiding moral AI improvement, and complete reskilling and upskilling programmes for its workers to leverage AI as an augmentation device.”
Tan Su Shan, Chief Govt Officer at DBS mentioned,
“This award is a testomony to our relentless pursuit of innovation and the numerous investments revamped the previous decade. Our sturdy basis has enabled us to scale transformative AI improvements throughout all components of the financial institution – from enhancing fraud safety to empowering workers and optimising danger administration.
As DBS advances on our journey to be an AI-enabled financial institution with a coronary heart, we stay dedicated to leveraging AI responsibly, mixing machine intelligence with human empathy to bolster the belief our prospects place in us.”
Featured picture: Edited by Fintech Information Singapore, primarily based on picture by DBS
