Selecting a VoIP supplier for your corporation is like discovering the right pair of footwear. It should match completely, offering consolation and performance day by day. Nextiva and RingCentral are the Nike and Adidas of the VoIP world, every providing related performance with a novel strategy.  

However, when it comes right down to deciding between the 2 enterprise telephone providers, which one is one of the best? Is it Nextiva for its all-in-one communication options, or does RingCentral’s world attain give it the sting?

Our information compares every platform that can assist you make the correct resolution for your corporation. Whereas we imagine Nextiva is healthier in some ways, there are just a few the explanation why RingCentral might meet your corporation wants.

At a Look: RingCentral RingEX vs. Nextiva VoIP

✅ Price & worth:

Nextiva is extra budget-friendly. Important bundle begins at $18.95/person/month with limitless calling, video, and options. RingCentral prices barely greater at $20/person/month (annual plan), however lacks extras like on-line faxing and toll-free minutes.

✅ Options:

Nextiva contains name recording, beneficiant minutes, and varied options for a aggressive worth whereas RingCentral could require extra charges for options like name recording, doubtlessly rising prices.

✅ Usability:

Nextiva has a user-friendly interface and cellular app for clean communication and collaboration. RingCentral’s usability may not be as intuitive as Nextiva’s, particularly for non-technical customers.

✅ Selecting the best choice:

Each Nextiva and RingCentral are robust Voice over IP suppliers, however Nextiva affords a more cost effective answer with a user-friendly interface. It additionally typically receives greater opinions for its buyer help high quality and responsiveness. RingCentral could be a more sensible choice if world attain & in depth integrations are essential for your corporation workflows.

Nextiva vs. RingCentral VoIP Product Options & Pricing

Each RingCentral and Nextiva provide related telephony options that enchantment to enterprise house owners concerning name administration options. Nevertheless, there are just a few situations the place one service outperforms the opposite.

Nextiva Plans, Pricing & Options

With the Nextiva Important plan, which is priced at $18.95 per person month-to-month, you get:

• Limitless voice (telephone calls) in the USA and Canada
• Video conferencing (display screen sharing obtainable on the Skilled plan or greater)
• Desktop and cellular apps (iOS and Android) for softphone performance
• Auto attendant
• Enterprise voicemail
• A toll-free quantity with 1,500 minutes included every month
• Microsoft Outlook and Google Contacts integrations
• Video assembly recording
• Worldwide calling charges are as little as $0.01/min.
• Name logs with detailed name historical past
• Ship and obtain limitless web faxes

Let’s say you improve to the Nextiva Enterprise plan, you get every part for $32.95 per person month-to-month:

• Limitless individuals on convention calls 
• Limitless video conferencing individuals
• Multi-level auto attendant
• Toll-free enterprise quantity with 12,500 minutes included
• HubSpot integration is included on the Skilled plan and better
• SMS/MMS textual content messages for as much as 2,000 messages per person
• Name recording (on-demand and computerized)
• Voicemail transcription with e-mail or SMS notifications
• All superior CRM and enterprise software program integrations
• Microsoft Groups integration with its workforce collaboration instruments
• Enterprise-ready single sign-on help

Regardless of your finances, Nextiva has a enterprise communications platform that works for you.

RingCentral Pricing Plans & Options 

The RingCentral Core plan is $20 per person month-to-month ($240 yearly, paid upfront) with barely totally different options and extra limitations. RingCentral Core plan contains: 

• Limitless calls throughout the USA and Canada
• Toll-free telephone quantity with solely 100 minutes
• Enterprise SMS as much as 25 messages per person
• On-demand name recording
• Recorded video conferences
• Fundamental integrations (Workplace 365, Google, Slack)

Associated: RingCentral Pricing, Plans, & Characteristic Breakdown

Nevertheless, should you go for the Extremely plan at $35 per person month-to-month, you get just about every part they provide, with just a few exceptions. The RingCentral Extremely plan contains: 

• Toll-free telephone quantity with solely 10,000 minutes
• Video conferences with as much as 200 individuals
• Automated and on-demand name recording
• Limitless web fax
• Limitless file storage with a restricted retention interval
• Multi-site (workplace) admin and billing
• Product adoption analytics
• Gadget analytics for troubleshooting downtime
• HubSpot contact syncs as much as 10,000 data
• Standard CRM integrations with Salesforce, Zendesk, and extra
• Business-specific integrations with VMWare, Canvas, Smarsh, and extra
• Developer APIs for voice, messaging, video, and configuration

For pricing, Nextiva is the decisive winner right here. Nevertheless, RingCentral takes the lead with regards to extra options, however it would value you. 

RingCentral vs. Nextiva Analytics

RingCentral additionally lets you maintain observe of vital KPIs and metrics. You may get reviews like adoption and utilization, group numbers, high quality of service, VoIP telephone gadget standing, and stay reporting by way of the analytics portal supplied by the answer.

Nextiva’s built-in enterprise intelligence device helps you make extra knowledgeable enterprise choices, discover hidden insights, and increase workers efficiency.

The Nextiva platform, specifically, has a real-time analytics device that gives stats on every part in your contact heart. You can even see the voice analytics knowledge you want with Nextiva’s interactive maps and graphs.

Take into account components corresponding to ease of use, customization choices, and integration with different instruments when deciding which platform’s analytics capabilities finest swimsuit your corporation.

Nextiva vs. RingCentral Buyer Help

RingCentral lives beneath Nextiva’s shadow concerning its customer support, in accordance with opinions on G2. For “High quality of Help,” Nextiva scored a 9.0, whereas RingCentral got here in at a 7.6. And it’s not simply the variety of opinions — Nextiva has 2,202 buyer opinions, whereas RingCentral has 683.

But when that wasn’t sufficient, Nextiva got here out forward on these G2 rankings: 

And to be truthful, RingCentral scored greater than Nextiva when it got here to file sharing, IVRs, and computerized name distribution features. 

Buyer help availability

When you gained’t want stay buyer help, you’d miss it if it wasn’t there. Nextiva affords 24/7 telephone and stay chat help Monday by way of Friday, 5 am to six pm MST. And on weekends, 5 am – 4 pm MST.

However not each request is essentially an issue. If you need a second opinion or just a few tips about organising your name flows or vacation scheduling, we’re comfortable that can assist you across the clock.

Nextiva serves you and your workforce nicely no matter the way you ask for assist.

RingCentral has its personal 24/7 customer support {and professional} onboarding, however no info on its pricing is printed.

Nextiva vs. RingCentral Efficiency & Uptime

Nextiva and RingCentral declare to have 99.999% uptime and carrier-grade knowledge facilities, that means it’s best to by no means lose service for greater than six minutes every year. However the proof is within the uptime reviews.

RingCentral’s cloud structure is constructed on two knowledge facilities to serve the USA. VoIP calls should journey 1000’s of miles if one knowledge heart will get congested or goes offline. And which means excessive latency and dropped calls.

However Nextiva is totally different (for an excellent motive).

We’ve arrange a redundant knowledge heart structure throughout eight areas throughout North America. Every one is resilient towards frequent community assaults and service route modifications. This implies Nextiva clients profit from the highest uptime within the business.

Bear in mind these uptime reviews we talked about… which one would you select?

Nextiva vs. RingCentral Display Pops

Name Pop is a characteristic distinctive to Nextiva. This characteristic reveals important details about the caller on the display screen earlier than answering the telephone and through your dialog. 

When a buyer calls, Name Pop shows contact and significant account info, corresponding to buyer expertise rating, final survey rating, account worth, and final interplay sentiment.

RingCentral vs. Nextiva Setup and Usability

Each RingCentral and Nextiva provide self-service portals to get you began. In addition they present telephone help to assist with configuration.

Nextiva could have a slight edge right here as some reviewers point out their customer support being extra attentive throughout setup. It additionally has a devoted onboarding workforce that guides new customers by way of the setup course of step-by-step.

Each platforms emphasize user-friendly interfaces.

RingCentral focuses on clear navigation with giant buttons for key options on their desktop and cellular apps.

Nextiva prides itself on an intuitive interface that makes advanced options like name routing and voicemail workflows straightforward to handle.

RingCentral vs. Nextiva: Which Cellphone Supplier Is Greatest?

An impartial examine of buyer opinions by GetVoIP has decided that Nextiva has outperformed RingCentral in six classes: high quality, set up, help, reliability, options, and worth. 

Nextiva and RingCentral are glorious VoIP providers and telephone system options for any enterprise. They each have sufficient PBX options to satisfy the calls for of most corporations. In addition to, small companies will profit considerably from Nextiva’s quantity, affordability, and long-term contract reductions.

Right here’s the place Nextiva stands out:

• A whole enterprise telephone system appropriate for SMBs and enterprises
• Included options like cellular apps, auto attendants, toll-free minutes, textual content messaging, name routing, and app integrations
• Automation to direct and route calls based mostly on holidays and enterprise hours
• Extremely rated 24/7 buyer help through telephone, chat, on-line tickets, and a data base.
• A unified communication answer for voice, video, conferences, and SMS
• Glorious uptime and reliability with auto fail-over and monitoring
• Add-ons like SIP trunking, name facilities, and speak to facilities, everytime you’re prepared

Selecting between RingCentral and Nextiva relies on your finances, distinctive wants, and which platform options are most vital to you. Right here’s a fast breakdown that can assist you determine:

Select Nextiva if:

• You prioritize affordability and value-packed plans with built-in options.
• You want a dependable enterprise telephone system with glorious uptime for a number of areas in North America.
• Superior buyer help is vital to you.
• You need a user-friendly interface for managing advanced options like name routing.

Select RingCentral if:

• Intensive integrations with enterprise functions are essential to your workflow.
• Your video conferences are sometimes smaller and don’t require superior name administration options.
• Your corporation operates internationally and requires telephone numbers exterior the USA.
• You want superior buyer analytics to trace and optimize communication methods.

Final up to date: November 20, 2023.