Singapore is among the world’s main hubs for fintech innovation. However with innovation comes threat – particularly round id verification and fraud prevention.
That’s why forward-thinking cost platforms like dtcpay depend on companions like Sumsub.
By implementing Sumsub’s no-code id verification platform, dtcpay simplified Know Your Shopper (KYC) and onboarding to supply a clean, safe consumer expertise.
This collaboration helps dtcpay stability pace and compliance as they broaden throughout Asia and past. It’s an amazing instance of how fintechs and regtechs can collaborate to allow digital finance innovation whereas constructing belief.
As Sumsub gears up for its participation in Seamless Asia, this partnership serves as a beacon for companies searching for to navigate the complexities of digital funds verification.
Shifting quick with out compromising compliance
As a Main Fee Establishment licensed by Singapore’s Financial Authority, dtcpay operates in a fancy regulatory setting.
With enlargement plans throughout Asia and past, dtcpay wanted to streamline id checks to take away friction throughout onboarding whereas nonetheless adhering to laws.
dtcpay launched into a journey to reinforce its progress, confronting numerous obstacles. On the coronary heart of its mission was the necessity for an automatic verification system. This technique was pivotal for refining the onboarding course of, guaranteeing companies may interact in transactions easily and with strong safety.
Making the onboarding expertise as easy as potential for customers and retailers utilizing the platform was equally essential. An important side of this enhancement was the environment friendly verification of Proof of Handle ( PoA), a necessary component in confirming consumer identities.
Keian Wong
“Earlier than integrating Sumsub, we confronted challenges conducting guide verification, hindering effectivity and consumer expertise,”
mentioned Keian Wong, Head of Swap Product at dtcpay.
With fast developments in its multi-currency swaps and crypto cost providers, dtcpay needed to future-proof and automate verification processes.
Why Sumsub?
Sumsub emerged as the answer for dtcpay, providing a complete suite of verification instruments meticulously designed to fulfill regulatory necessities and streamline consumer onboarding.
The platform’s capabilities—starting from ID Verification, Liveness and Face Match, to PoA and Ongoing AML Monitoring—have been instrumental in remodeling dtcpay’s operational panorama.
Sumsub’s verification options considerably enhanced dtcpay’s operational effectivity, evidenced by a 70 % discount within the dropout price through the verification section. This enchancment within the onboarding course of boosted operational effectivity and the general consumer expertise, an important issue for decay because it seeks to broaden its providers to incorporate multi-currency swaps and digital wallets.
Keian Wong, highlighting the significance of Sumsub’s contribution, said,
“As we enterprise into various markets, Sumsub’s compliance assurance with verification requirements throughout various regulatory landscapes is instrumental in supporting our firm’s enlargement.”
Sumsub distinguishes itself by delivering a customisable onboarding expertise that complies with worldwide regulatory requirements and helps over 14,000 ID varieties from over 220 international locations and territories. This flexibility, alongside superior options and fixed AML monitoring has been central to dtcpay’s efforts to streamline its operations.
Penny Chai, Sumsub’s Vice President of Enterprise Improvement for the Asia-Pacific area, elaborated on the platform’s strengths.
Penny Chai
“Our distinctive OCR accuracy for handwritten texts and uncommon languages is crucial for dtcpay’s world enlargement. The platform’s customisation capabilities, supporting 96 languages, improve the consumer expertise by including a layer of familiarity, considerably decreasing onboarding instances.”
Penny additional detailed how Sumsub’s platform is exactly engineered to cater to dtcpay’s wants, providing a personalized onboarding expertise that aligns with world regulatory requirements.
Sumsub’s platform, famend for its capacity to accommodate many ID varieties from many international locations and territories and its subtle risk-scoring system designed to detect fraud, firmly positions it as a important part in dtcpay’s enlargement technique.
This effectiveness is underscored by the spectacular verification charges noticed throughout numerous areas: Hong Kong leads with 97.89 %, adopted carefully by Singapore’s robust displaying at 86.08 %, and america spherical out the group with a commendable price of 91.64 %.
As well as, Sumsub’s adeptness at processing paperwork in uncommon languages and scripts like Cyrillic, Hieroglyphic and Semitic underscores its linguistic versatility.
This functionality is significant for dtcpay because it continues to penetrate various markets. Sumsub’s OCR know-how’s excessive accuracy and flexibility to numerous regulatory frameworks guarantee dtcpay’s confidence in its bold enlargement plans.
A swift and seamless transition
dtcpay efficiently built-in Sumsub’s verification answer into their pockets platform, ushering in a extra environment friendly and user-friendly onboarding expertise.
Integrating Sumsub was a seamless course of that took only some weeks. Aside from providing omnichannel doc assortment, Sumsub’s SDK allowed dtcpay to customize the circulate to swimsuit particular consumer necessities.
This versatile answer features a face liveness module that enhances conversion charges and reduces the danger of fraudulent actions. An adaptive and mobile-friendly design ensures a seamless expertise throughout all units.
Customers additionally profit from useful hints to navigate the method extra easily, and cellular compatibility ensures the liberty to apply it to the go. The SDK mechanically refreshes when the standing adjustments, guaranteeing customers are consistently up to date with their verification progress.
Sumsub’s options additionally eradicated the necessity for guide PoA doc checks, leading to a swift and seamless onboarding course of for customers partaking in multi-currency swaps, on-line funds, in-store transactions, and PayByLink through dtcpay.
After integrating Sumsub, dtcpay witnessed important enhancements in onboarding time, contributing to general operational effectivity.
Anson Zeall
Anson Zeall, Head of Compliance at dtcpay, mentioned,
“Integrating Sumsub’s answer has considerably improved our operations. Our onboarding course of is now less complicated and quicker, enhancing effectivity for the crew and the consumer expertise for our clients.”
Keian Wong additional highlighted the affect:
“The implementation of Sumsub permits us to mechanically determine solid or altered paperwork post-submission, enhancing the verification workflow and optimising general effectivity.”
Sumsub’s complete suite of verification options
Sumsub utilises synthetic intelligence to reinforce its digital verification options, specializing in progressive onboarding processes and compliance applied sciences. This contains the event of proprietary applied sciences comparable to workflow builders, liveness and deepfake detection, and mechanisms to stick to the journey rule.
These AI-driven instruments place Sumsub on the forefront of offering superior verification options, enabling companies to deal with the complexities of digital transactions with unparalleled ease and confidence.
The corporate’s intensive suite of options is anchored by its KYC (Know Your Buyer) Compliance service, which permits swift and efficient id verification of shoppers. This service is important in enhancing belief and safety throughout digital interactions.
Additional extending its verification capabilities, Sumsub’s Know Your Enterprise (KYB) answer verifies companies and distributors, guaranteeing thorough due diligence earlier than partnerships are established. This answer contains the important verification of the Final Beneficiary Proprietor (UBO), increasing the standard scope of KYC to enterprise entities.
Sumsub’s dedication to innovation is additional evidenced by its introduction of the Journey Rule Compliance answer, reflecting its dedication to conserving tempo with the evolving regulatory and technological panorama.
“As regulators made the journey rule a compliance requirement, the world is quick evolving to undertake the journey rule. Sumsub lately launched our journey rule compliance answer in March 2023. This answer helps digital asset companies in adhering to the required KYC checks, AML, and verification laws throughout international locations, by connecting to over 500 VASPs in our world shopper ecosystem,”
mentioned Penny.
Meet Sumsub at Seamless Asia
The success story of Sumsub and dtcpay isn’t just a couple of partnership; it’s a testomony to Sumsub’s capability to uplift companies within the funds trade. By selecting Sumsub, dtcpay has not solely streamlined its processes but in addition ensured it stays forward in compliance and fraud prevention.
For companies trying to discover new horizons in digital funds and guarantee compliance with world requirements, assembly Sumsub at Seamless Asia is a chance to not be missed.
Sumsub doesn’t simply act as a service supplier; they purpose to be a collaborative companion. Their deep understanding of the challenges and alternatives within the funds trade makes them a dependable useful resource for companies navigating points comparable to KYC necessities, multi-currency transactions, and cross-border compliance.
“Our KYC answer streamlines onboarding, verifying identities in beneath 30 seconds. We revolutionise PoA verification by processing hundreds of doc subtypes – from utility payments to lease agreements. Our know-how in behavioural fraud analytics units us aside in fraud detection. Trusted by main gamers like TransferGo, Wirex, and extra, our platform’s effectivity and reliability are evident in our buyer success tales,”
mentioned Penny.
Connecting with Sumsub at Seamless Asia informs you about funds trade developments. It provides a possibility to discover the mixing of know-how and belief, enabling progress in digital funds.
Able to study extra? Go to Sumsub at Seamless Asia. The specialists can talk about your funds, KYC, and onboarding wants.
