Not all cloud-based cellphone techniques supply the identical options, pricing, assist, and capabilities. Telzio is one other cellphone service you might want to study additional to see if it suits your crew nicely.  

As your organization grows, your use of a enterprise cellphone system will evolve. As an example, your present resolution won’t assist automated workflows or will let you immediately arrange a name middle. 

It’s time for a change. 

We’ll make it easier to discover a higher Telzio different, and we’ll present you a comparability of how its high opponents can higher meet your corporation wants. 

Why Clients Search for an Various to Telzio

Telzio has its robust factors, however there are some things that encourage enterprise cellphone customers to search for different alternate options, together with the next: 

Value and suppleness issues

For cellphone calls, Telzio costs you per minute. Companies with excessive name volumes incur enormous, surprising prices, making it difficult to profit from the service. Telzio’s pricing mannequin could not swimsuit all enterprise varieties, nudging professionals to seek out alternate options that align with set budgets. 

As of January 2024, Telzio provides two plan choices: Bundled Minutes and Dedicated Use. For native numbers, the Bundled Minutes plan is $50 per thirty days (1,000 minutes) with additional prices for extra numbers and added companies. The corporate provides extra flexibility with the Dedicated Use plan. Nevertheless, the minimal dedication is $250 with per-minute pricing for native, toll-free, and worldwide numbers. 

The Telzio cellphone system carries a big value as your utilization will increase. 

Performance wants

In comparison with different Voice over Web Protocol (VoIP) suppliers, Telzio lacks first rate messaging assist and the flexibility to make use of a bodily fax machine alongside a cloud fax possibility.

Consumer opinions counsel these points have dissatisfied some customers and left them with restricted communication choices. 

Telzio could possibly be an inexpensive alternative for your corporation’s commonplace cellphone service, however in case you’re in search of a extra complete resolution, contemplate different cellphone techniques. 

Cellular app enhancements

Though the corporate has improved, many customers felt Telzio’s cellular software was weak. Per opinions, some customers desire desktop functions over Telzio’s web-based calling system. 

When utilizing the cellular app, a couple of customers skilled technical points like lag in name connections and occasional connection issues, impacting buyer expertise. Telzio has responded to such opinions and is making the required enhancements within the new model of the applying.

What Are the Strengths of Telzio? 

Though per-minute pricing prices rise for companies with excessive name volumes, startups and a few small companies with decrease name volumes discover pay-per-minute pricing to be helpful. 

Nevertheless, in the long term, professionals would possibly discover such pricing to be value prohibitive. Some customers really feel there are a couple of upsides of the Telzio software program, together with the next: 

Consumer-friendly interface

Telzio comes with a easy interface for each the administrator and the consumer, making utilization simpler and doubtlessly lowering setup time. 

Some professionals respect the format of the online software. Directors just like the management panel, and the UI permits straightforward modifications. 

Customizable name flows and accessibility

Telzio customers can successfully handle name flows and direct calls to the right crew members. The software program encourages world utilization by offering direct inward dialing numbers in a number of international locations.

Prime 7 Options to Telzio

Under are a couple of alternate options you may contemplate in case you’re wanting so as to add a greater VoIP cellphone system or cloud name middle resolution to your organization. 

1. Nextiva

Nextiva’s VoIP cellphone system provides superior name high quality with a formidable uptime of 99.999%. It consists of limitless calling within the U.S. and Canada with a user-friendly and dependable cellular app. The cellphone system completely caters to medium-sized companies’ wants. 

Small and medium-sized companies can profit from Nextiva’s unified communication as a service (UCaaS) platform that facilitates crew collaboration and gives insights into name analytics. 

Under are a few of Nextiva’s extremely rated options.

• Seamless convention calling: Permits straightforward convention name participation and gives a single view for messages touchdown on voice, textual content, or electronic mail channels. The software program comes loaded with crew collaboration options similar to rooms, crew chats, and threaded conversations. 
• Sturdy name analytics: Present deep dives into name middle efficiency by insights like missed calls, speak time, and answered calls. You’ll be able to set dwell key efficiency indicators and buyer studies to assist your crew enhance gross sales. 
• Useful tech integrations: Integrates simply with Salesforce, Zendesk, HubSpot, Microsoft Dynamics, and varied different instruments, relying on the plan 
• Intuitive name circulation designer: Gives a voice admin dashboard for straightforward setup and administration. With a visible name circulation builder, you may simply direct incoming calls. 

You’ll be able to entry superior options like interactive voice response, enterprise name forwarding, voicemail transcription, name recording, and extra. 

Nextiva provides a free trial, and beneath are some notable particulars about its pricing. 

• Important plan prices $18.95 per consumer per thirty days. 
• Skilled plan prices $22.95 per consumer per thirty days
• Enterprise plan prices $32.95 per consumer per thirty days. 

Nextiva’s pricing varies primarily based on the variety of customers and time period size. The clever cloud contact middle platform’s pricing is offered intimately.

2. Grasshopper

Grasshopper is a cellphone system for small companies and solopreneurs. It provides digital cellphone numbers with flexibility and ease of use. The software program allows you to separate work and private conversations whereas permitting you to route incoming calls. 

Under are some options of the Grasshopper cellphone system. 

• Name administration capabilities: Let customers document, ahead, display, or route calls. The system concurrently handles completely different calls to keep away from lacking any. The digital cellphone system helps corporations handle name queues and correctly deal with incoming calls. 
• Group collaboration: Permits professionals to collaborate on video or audio conferencing. 
• Customized greetings: Supply messages by skilled voice artists. 

Grasshopper is offered solely within the U.S. and Canada. It might not be appropriate for companies that function globally or have plans to broaden internationally. 

3. Aircall

Aircall gives a hosted name middle with first rate audio high quality. Its user-friendly interface comes with quite a lot of options, together with recording and tagging calls and integrations with CRM software program. 

Under are some options of Aircall. 

• Name middle performance: Distributes calls to a number of crew members.  
• Textual content messaging: Ship, obtain, and handle textual content messages for personalised communication. 
• Cellphone extensions: Assign a three-digit code to everybody, letting groups join internally. 

Customers respect Aircall’s ease of use and UI, however some encounter points with name high quality and the platform’s capability to combine with their homegrown CRM software program. 

4. Ooma

Ooma’s cellphone service comes with quite a lot of options, together with name blocking, digital receptionist, and voicemail forwarding. The corporate provides a cellular app, and you may combine the software program with Google Workspace and Salesforce.

Supply: GetVoIP

Under are some options of Ooma. 

• Digital receptionist: Directs clients to the appropriate extension primarily based on consumer enter. 
• Video conferencing: Lets professionals work, join, and collaborate over video calls. 
• Straightforward setup: Permits those that aren’t extremely technical to arrange and work with Ooma. 

Many customers say optimistic issues about Ooma’s expertise, options, and pricing. Nevertheless, there are issues about weaker safety, authentication, and restricted customization choices on the admin portal. 

5. CloudTalk

CloudTalk lets companies combine with CRM, document calls, and route inbound omnichannel calls. The platform allows you to handle calls and think about analytics for straightforward reporting on previous and current information.

Under are some options of CloudTalk.

• Three-way calling: Lets managers take heed to cellphone calls and pitch in to supply real-time solutions when clients are on maintain. 
• Voicemail drop: Conveys messages as pre-recorded voicemails to prospects. 
• Name tagging: Labels sorts of requires additional evaluation.  

CloudTalk customers discover light-weight telephony with straightforward integration helpful. They really feel the software program has responsive buyer assist and cheap pricing. However, some customers would possibly face limitations within the cellular app and within the interface’s intuitiveness. 

6. GoTo Join

GoTo Join lets customers customise name flows, document conversations, and get detailed perception into clients’ or prospects’ discussions with the crew. Though its repute is first rate out there, customers really feel it has restricted options in comparison with opponents. 

Under are some options of GoTo Join. 

• Drag-and-drop name circulation editor: Lets customers simply customise name flows. 
• Name-routing schedules: Enable professionals to set and convey enterprise hours to clients by custom-made greetings whereas routing calls as per availability. 
• Voice analytics: Get visibility of enterprise communication by studies and dashboards. 

Whereas GoTo Join’s on-line portal could also be complicated for some and should not present 24/7 assist, many customers really feel GoTo Join is dependable, straightforward to make use of, and a value-for-money product. 

7. 8×8

8×8 provides VoIP service to companies of varied sizes. It’s a dependable service supplier with a unified communication platform and intensive characteristic set, serving to corporations handle native and worldwide calls, toll-free numbers, SMS, and different communication in a single place. 

Under are some options of 8×8. 

• Name queuing: Retains incoming callers on quick maintain whereas an agent turns into accessible. 
• Name recording: Lets customers document cellphone calls to assessment later and provides contextual solutions to their crew. 
• Name switch: Forwards calls to the right agent to help the caller.  

The 8×8 interface and setup course of could also be a bit difficult, however many customers respect the platform’s flexibility, reliability, and scalability. 

The Verdict? Nextiva Wins

Nextiva’s reliability, number of options, pricing, and user-friendliness make it the highest different to Telzio for enterprise cellphone techniques.  

Small enterprise and enterprise organizations get an all-in-one enterprise communication instrument with out breaking their budgets. Its predictable pricing, huge characteristic set, and pleasant 24/7 assist (on each plan) tip the dimensions in its favor. 

📈 Case Research: DirectBuy Scaled Its Buyer Expertise with Nextiva