Lately, I couldn’t log right into a vital system at work, and after what felt like 100 failed makes an attempt, I turned to the IT workforce for assist. Don’t all of us, proper?

They talked about they’d been utilizing certainly one of the finest id verification software program to handle entry and couldn’t cease raving about the way it made safety simpler and extra dependable.

Naturally, I assumed, “What’s all this hype about?” Why was it so essential that I couldn’t simply log in after a couple of tries? And why was I being requested to authenticate myself each single time?

Curious (and a bit of annoyed), I made a decision to dig deeper myself. So, I Googled it,  as a result of, let’s face it, we go there for every part (we even use GPT now, apparently!). However I used to be bombarded with conflicting info that left me much more confused.

That’s after I turned to G2 critiques to get a clearer image of what these instruments had been truly providing. In the event you’re in IT or safety, you realize that id verification software program does excess of simply safe logins. It helps stop fraud, streamlines onboarding, and strengthens general safety protocols.

Primarily based on actual consumer critiques, I’m sharing my findings that can assist you reduce by the noise and discover the fitting id verification software program in your group.

My high 7 id verification software program suggestions for 2025

The stakes maintain rising. The digital ID verification checks are forecast to succeed in 86 billion in 2025, and why would not they, when the common id fraud charge throughout verifications was 2.5% in 2024.

The most effective id verification software program simplifies the method of securely authenticating customers whereas decreasing fraud and enhancing safety.  With options like biometric authentication, real-time id checks, and fraud detection, these instruments assist companies proactively stop unauthorized entry, guaranteeing a seamless and safe expertise for each companies and customers.

What makes id verification software program value it: My opinion

• Supply a number of id and credential verification strategies
• Confirm paperwork, resembling ID playing cards
• Carry out evaluation on the information supplied by the consumer to find out danger

This knowledge was pulled from G2 in 2025. Some critiques have been edited for readability.

Primarily based on my evaluate of G2 consumer suggestions, buyer help constantly stands out as certainly one of Incode’s strongest belongings. I’ve come throughout a number of critiques the place customers describe the shopper success workforce not simply as responsive, however as proactive strategic companions. Many reviewers spotlight the worth of considerate, scenario-specific recommendation throughout each onboarding and later phases, like consumer move modifications.

One element I see regularly talked about is how Incode’s workforce helps clients perceive the downstream impression of modifications, enabling extra environment friendly onboarding with out compromising safety. That stage of consultative help is uncommon, and customers clearly admire it.

Customers typically reward the instrument’s real-world efficiency in age verification, estimation, and liveness detection. A number of G2 reviewers advocate it for cell app id checks, noting its quick and correct outcomes even in low-light settings, with display screen glare, or on funds smartphones.

Customers typically communicate extremely of the instrument’s efficiency beneath real-world situations about age verification. The truth is, in accordance with G2 Knowledge, 100% of G2 customers who talked about on-line age verification highlighted this characteristic positively throughout critiques.

From what I’ve seen, G2 reviewers discover this consistency to be a serious benefit, particularly for firms working in less-than-ideal environments. The reliability of those options provides customers confidence of their day-to-day operations. 

In accordance with many customers, Incode’s proprietary biometric know-how is a standout functionality. In contrast to distributors that depend on white-labeled options, Incode has constructed its fashions in-house, and G2 reviewers appear to worth that.

I regularly see mentions of this, permitting customers to attach instantly with engineers when customizations are wanted. The mixture of innovation and technical entry seems to be a profitable formulation for groups in search of flexibility and powerful efficiency in biometric id verification.

Wanting on the broader evaluate tendencies, I can see recurring themes in areas the place customers face challenges. One widespread concern is that id verification introduces friction into the consumer expertise. Whereas a number of customers acknowledge that Incode tries to reduce this, in addition they observe that any added steps,  nevertheless streamlined,  can nonetheless decelerate the method or enhance drop-off charges. This added friction is one thing to bear in mind for groups with a excessive give attention to consumer expertise and pace.

I’ve additionally seen G2 reviewers mentioning a steep studying curve for inner help groups. Alerts for suspicious exercise are typically unclear, and customers have expressed the necessity for higher steerage on which actions require quick consideration. Whereas groups finally adapt by updating inner protocols, it’s not described as a plug-and-play expertise. From what I’ve learn, this provides time to onboarding and preliminary setup for help employees.

Lastly, pricing is one other space the place suggestions tends to be combined. A number of reviewers point out struggles with volume-based pricing, particularly for smaller groups or newer deployments. I’ve seen requires extra versatile or entry-level pricing tiers to higher accommodate startups or firms in early progress phases. The present mannequin favors bigger enterprises, leaving smaller groups to navigate higher-than-expected prices.

What I dislike about Incode:

• I’ve seen customers mentioning that id verification steps nonetheless add friction and should decelerate consumer move.
• I’ve encountered suggestions the place groups battle with the alert system and point out a studying curve for inner help.

What G2 customers dislike about Incode:

“The educational curve for our help workforce was a bit steep. Understanding the nuances of alerts for uncommon exercise took a while, and we needed to alter our response procedures in consequence.”

– Incode Evaluate, Verified Consumer in Retail

Primarily based on the suggestions I’ve gathered from G2 customers, Sumsub’s consumer interface is regularly highlighted as a serious energy. Many reviewers describe the platform as environment friendly, intuitive, and thoughtfully designed.

I’ve seen repeated mentions of how straightforward it’s for groups to navigate the system with out a lot coaching, even with the complexities concerned in id verification. The clear format and logical workflows seem to considerably scale back the training curve and assist customers save time throughout implementation and each day use.

From what I’ve learn, seamless integration with present programs is one other broadly appreciated aspect. Customers typically level out that they didn’t want to remodel their inner processes to get began with Sumsub. In accordance with G2 Knowledge, 92% of G2 customers particularly reward its integrations and SDKs, which help web sites, cell apps, POS options, and kiosks.

The API documentation is regularly praised for being clear and developer-friendly, and I’ve seen a constant theme round quick, clean technical setups. G2 reviewers emphasize how this ease of integration helped them speed up consumer onboarding and optimize verification processes.

In accordance with G2 critiques, one standout functionality is Sumsub’s frequent updates and product evolution. Customers appear to actually worth the corporate’s dedication to rolling out new options and sustaining regulatory alignment. I’ve come throughout a number of critiques mentioning how these updates assist firms keep forward in compliance and safety with out switching platforms. For a lot of, the platform’s agility and forward-thinking roadmap present long-term confidence.

That mentioned, trying on the broader evaluate tendencies, I’ve seen some customers categorical frustration with delays throughout peak utilization intervals. Whereas not a continuing subject, it does present up in critiques as one thing that impacts the general onboarding expertise.

These delays, although occasional, can disrupt the consumer journey and create operational slowdowns. Reviewers typically counsel enhancements in scalability to higher deal with verification quantity throughout high-traffic instances.

One other space the place G2 customers see room for enchancment is documentation and studying assets. A number of reviewers have talked about struggles with onboarding newer or much less technical workforce members.

Whereas the platform itself is user-friendly, having extra detailed tutorials, particularly tailor-made to particular use circumstances, might ease the transition for brand spanking new customers. This appears to be a typical request amongst groups aiming for sooner inner adoption.

What I dislike about Sumsub:

• I’ve come throughout suggestions mentioning occasional delays throughout peak intervals, which may decelerate onboarding and disrupt operations.
• I’ve seen customers requesting extra detailed documentation and tutorials, particularly to assist onboard much less technical workforce members extra effectively.

What G2 customers dislike about Sumsub:

“SumSub’s superior options can current a steep studying curve at first, and its pricing could also be too excessive for smaller companies or startups with restricted budgets.”

– Sumsub Evaluate, Marius N.

From what I’ve seen in G2 critiques, iDenfy’s API documentation is usually praised for being clear, thorough, and well-structured. Many customers point out how this ease of integration helped their growth groups implement the system rapidly and with out the necessity for exterior help. This can be a recurring theme in suggestions, the place reviewers categorical satisfaction with how seamlessly the platform integrates into their present programs, saving each time and assets.

A generally appreciated aspect in consumer suggestions is iDenfy’s pricing mannequin. A number of G2 reviewers spotlight the cost-effectiveness of paying just for authorised verifications. This construction allowed them to conduct thorough vetting with out the priority of accruing pointless charges. Many customers really feel that this mannequin provides them better management over their budgets whereas guaranteeing they keep a powerful safety layer, which is usually cited as a key profit.

Wanting on the broader evaluate tendencies, G2 customers regularly point out iDenfy’s responsive help workforce as a standout characteristic. I’ve learn a number of critiques the place customers describe their experiences with the help workforce as quick, detailed, and useful. Many reviewers admire that their queries are met with expert-level responses, which helps resolve points with out delays. 

That mentioned, I’ve come throughout some suggestions pointing to areas the place proactive notifications about platform updates or upkeep might be improved. Whereas most customers agree that iDenfy is mostly dependable, there are mentions of occasional surprises concerning service interruptions or characteristic updates. G2 customers counsel {that a} extra superior discover would assist them higher put together and keep operational continuity, additional enhancing the consumer expertise.

One other space the place some reviewers observe room for enchancment is customization of the verification move. Whereas many discover the prevailing setup works properly for normal use circumstances, some customers want extra granular management over the verification journey. This suggestions appears to be widespread amongst groups needing extremely tailor-made options that transcend the platform’s customary configuration.

What I dislike about iDenfy:

• I’ve seen some customers point out a scarcity of proactive notifications about platform updates or upkeep, which may result in sudden service interruptions.
• I’ve acquired suggestions the place customers want extra granular management over the verification move, particularly for groups with extremely particular necessities.

What G2 customers dislike about iDenfy:

“Further language choices for the verification move interface can be appreciated. As a world firm, we goal to serve our customers within the languages they’re most comfy utilizing.”

– iDenfy Evaluate, Guna Okay.

From my evaluate of G2 consumer suggestions, international id verification stands out as a key energy of Ekata by Mastercard Id Evaluate 360. Many G2 reviewers spotlight how successfully the platform helps verification throughout varied international locations, a vital side for companies that should verify clients’ identities in numerous areas. 

Many have additionally talked about that the system integrates easily into their operations, serving to them confidently confirm new accounts and transactions. Concerning ease of integration, the critiques clearly present that customers admire how simple it’s to include Mastercard Id Evaluate 360 into their present programs.

A number of G2 reviewers point out how little time they wanted to spend on setup and changes, because of the platform’s user-friendly interface. The seamless integration course of has earned reward for simplifying the workflow and making the id verification course of extra environment friendly for groups.

That mentioned, trying on the broader evaluate tendencies, I’ve come throughout suggestions on some limitations with knowledge accuracy. Some G2 customers categorical frustration with situations the place particular telephone numbers didn’t return outcomes, creating roadblocks throughout the verification course of.

Moreover, I’ve seen customers point out that the platform lacks detailed insights into relationships between people sharing an deal with, which might be useful when investigating a number of connections on the actual location.

One other level that I’ve seen a number of G2 reviewers convey up is expounded to the danger rating calculation. Whereas many customers admire the chance evaluation characteristic, there are considerations concerning the accuracy and consistency of the chance scores. Particularly, some traits seem to disproportionately impression the ultimate rating, resulting in considerations that the chance analysis isn’t absolutely consultant of a buyer’s precise danger.

Customers counsel {that a} extra nuanced strategy to danger calculation,  taking each major and secondary elements under consideration,  would enhance the accuracy of the assessments and higher replicate the true danger related to a buyer.

What I dislike about Mastercard Id Evaluate 360:

• I’ve seen some customers categorical frustration with knowledge accuracy points, notably when particular telephone numbers don’t return outcomes, inflicting delays in verification.
• I’ve learn a number of critiques the place customers counsel that the chance rating calculation might be extra correct, with considerations about some elements disproportionately affecting the ultimate rating.

What G2 customers dislike about Mastercard Id Evaluate 360:

“It does not point out how the opposite occupant on the identical deal with is expounded to the first particular person. Nonetheless, the general expertise of utilizing the data accessible in EKATA may be very useful.”

– Mastercard Id Evaluate 360 Evaluate, Monaliza B.

From my evaluate of G2 consumer feedback, many customers consistently reward Onfido’s ease of use. G2 reviewers typically spotlight how intuitive the platform is, even for groups with out in depth technical experience.

I’ve seen a number of customers point out how easy it’s to navigate, which appears to considerably clean the adoption course of. For companies in search of a instrument that doesn’t require deep growth data, Onfido’s design seems to be a serious profit.

One characteristic that G2 reviewers appear to actually admire is seamless integration. I’ve seen customers regularly level out that the platform integrates easily into present programs with out main overhauls. That is what makes it a extremely rated id verification app for desktops.

The API documentation is usually highlighted as complete and simple to comply with, making the setup course of simple. Many G2 customers worth the flexibility to adapt simply to completely different workflows, which helps them save time and scale back friction throughout implementation. 

Nonetheless, G2 critiques additionally spotlight areas for enchancment. For instance, ID sort help is a typical concern. Many customers observe that whereas Onfido covers most typical ID sorts, there are some circumstances the place much less typical IDs are usually not supported.

I’ve seen a number of reviewers point out this limitation, particularly these serving numerous, worldwide consumer bases. Broadening the vary of supported IDs would probably improve the instrument’s versatility for these companies.

One other recurring subject in G2 critiques is false positives. Whereas customers usually reward Onfido’s fraud detection capabilities, some have identified that authentic transactions can typically be flagged as suspicious. I’ve encountered a number of critiques the place customers talked about that this resulted in additional guide verification. Regardless of this, the robust fraud safety Onfido supplies appears to make this inconvenience a minor subject for many, in accordance with consumer suggestions.

What I dislike about Onfido:

• I’ve encountered suggestions wherein customers categorical concern about Onfido’s restricted ID sort help, particularly for companies with numerous, worldwide consumer bases.
• I’ve learn a number of critiques the place customers point out false positives, noting that authentic transactions can typically be flagged as suspicious, resulting in extra guide verification.

What G2 customers dislike about Onfido:

“Analytics on the information we course of by Onfido might be improved. Moreover, developer transparency concerning upgrades in working system stage dependencies has been unclear.”

– Onfido Evaluate, Scott C.

Primarily based on my evaluate of G2 consumer suggestions, ease of use is likely one of the most regularly praised features of SheerID. Many customers touch upon the platform’s intuitive and simple nature, making it straightforward to arrange and handle even for non-technical enterprise customers. This simplicity appears to be a key issue that helps groups focus extra on their core operations with out worrying concerning the complexities of the verification course of.

A constant theme in G2 critiques is SheerID’s distinctive uptime and reliability. Customers regularly spotlight how reliable the platform is, particularly when delivering gated reductions or different verification companies. Many reviewers admire that they’ll depend on SheerID to make sure clean verification with out experiencing technical hitches, which is essential for sustaining a seamless buyer expertise.

One other aspect that I see getting numerous reward on G2 is buyer help. Reviewers typically point out how responsive and useful the SheerID workforce is when help is required. There’s numerous love for his or her willingness to work with clients to handle particular wants, and customers regularly observe how buyer satisfaction appears to be a high precedence for the corporate.

From what I’ve seen in G2 critiques, customization choices are an space the place customers categorical some want for enchancment. Whereas many acknowledge that the usual model works properly out of the field, there are a number of mentions of how extra flexibility might improve the consumer expertise. G2 reviewers typically counsel that extra customization choices would enable them to tailor the platform to their particular necessities.

I’ve additionally come throughout noticeable dissatisfaction across the limitation that emails can’t be used for verification. A number of reviewers level out how this restriction can complicate the verification course of. Whereas customers admire SheerID’s efforts to work with them and discover different options, the shortage of electronic mail verification remains to be a typical downside. A number of customers, like myself, would like this selection for an easier, extra streamlined course of.

What I dislike about SheerID:

• I’ve acquired suggestions the place customers want extra customization choices to higher tailor the platform to their particular wants.
• I’ve seen noticeable dissatisfaction from customers concerning the shortage of electronic mail verification, with many feeling that this limitation complicates the verification course of.

What G2 customers dislike about SheerID:

“The one actual draw back for me is that emails cannot be used for verification. I perceive the reasoning,  how simply emails could be manipulated,  and I admire the position this performs in fraud prevention. That mentioned, the workforce has labored carefully with our group to establish different acceptable paperwork for verification, which has been very useful.”

– SheerID Evaluate, Jennifer H.

What I dislike about Ondato:

• I’ve encountered suggestions wherein customers point out challenges with age verification for youthful purchasers, notably when verifying people who seem youthful than their precise age.
• Some critiques counsel that extra customization choices for the verification move would improve the platform’s flexibility, particularly for companies with distinctive wants.

What G2 customers dislike about Ondato:

“Typically we get a couple of bugs that delay the response time. Whereas this hasn’t considerably affected operations, it’s an space that would use enchancment.”

– Ondato Evaluate, Michael R.

Strengthen your safety and simplify consumer entry. Discover the fitting id and entry administration instrument in your wants!