It’s not possible to speak a few enterprise cellphone service with out mentioning RingCentral.

RingCentral has a noteworthy market presence worldwide, however its capabilities will be overwhelming and costly for small companies.

Is there a greater different to RingCentral that has comparable options, versatile pricing, and a less complicated setup?

We’ll see how six well-liked RingCentral rivals stack up in opposition to it.

What Customers Sometimes Like About RingCentral

Right here’s why high firms select RingCentral as their enterprise communication platform.

Intensive function set

RingCentral gives a variety of communication instruments, together with cellphone programs, video conferencing, and collaboration platforms, appropriate for varied enterprise wants. Limitless calling and group convention calls are widespread options included throughout RingCentral’s pricing plans.

The corporate additionally gives a contact middle answer that enhances agent effectivity and buyer expertise for bigger groups.

RingCentral’s communication options permit for the centralized administration of a number of communication channels, resembling voice, electronic mail, fax, and SMS, supporting distant group collaboration.

International footprint

RingCentral helps firms with rigorous worldwide calling calls for:

• Native PSTN assist is offered in 46 international locations, together with the U.S. and Canada.
• Toll-free numbers and native numbers can be found in over 100 international locations.
• Eighteen languages are supported throughout the group’s desktop and cell apps.

Integration capabilities

RingCentral helps quite a few third-party integrations, enhancing its enterprise communication system. A few examples embrace Salesforce integration for data-driven buyer personalization and Microsoft Groups integration for in-app cloud calling.

Scalability

RingCentral gives a number of options to suit your enterprise wants, avoiding the necessity for frequent service adjustments. Its varied pricing plans cater to totally different enterprise sizes and development phases.

Why Companies Could Search an Various to RingCentral

Regardless of its market presence, RingCentral won’t be the suitable VoIP cellphone system for a lot of organizations.

1. Price

With annual pay as you go pricing plans turning into the usual, RingCentral is perhaps too costly for a lot of small companies. RingCentral’s month-to-month value ranges from $30 to $45 per consumer per thirty days.

The toll-free quantity inbound minutes function is restricted to 100 minutes on the Core plan, whereas on the Superior plan, you solely get 1,000 minutes.

As a small enterprise, you’ll seemingly don’t have any use for many of RingCentral’s options past cellphone calls — as an example, analytics for IT directors, worldwide calling, and entry to its APIs. In different phrases, you’re spending cash on options you don’t want.

And, over time, there are much more add-ons. Extra native numbers will value $4.99/month, webinar licenses $40/month, and vainness numbers $30/month — you get the concept.

2. Reliability & usability

The corporate has a reasonably first rate community, but it surely’s not flawless. All through the U.S., it has two knowledge facilities for its customers to share. This may end up in greater name latency and lowered redundancy.

Moreover, some customers might discover the consumer interface difficult, particularly after they’re new to the platform. In accordance with evaluations posted on G2, quite a few vital buyer evaluations famous the difficulties of the executive options and maneuvering between the online and desktop apps.

3. Customer support

Once you look by way of evaluations about RingCentral, you’ll discover that the corporate has many pissed off clients. From account managers who’re arduous to succeed in and billing or renewal considerations to sluggish assist response occasions, service high quality stays a high purpose why folks search out a RingCentral different.

Sadly, RingCentral drops the ball right here. Some customers report wait occasions so long as a number of weeks:

The excellent news is that you’ve many choices for enterprise communication instruments.

Let’s check out some potential RingCentral rivals value trying out.

High 6 Options to RingCentral

Wish to change from RingCentral to a different VoIP cellphone service? Listed here are one of the best RingCentral options to think about.

1. Nextiva

Nextiva is among the most well-rounded enterprise cellphone programs you’ll discover available on the market. It gives enterprise VoIP cellphone providers, video conferencing, group messaging, and unified communications capabilities. On high of these, it gives each inbound and outbound contact middle options.

What makes Nextiva stand out is its distinctive customer support, which is fairly uncommon within the enterprise communications world. Points are resolved on time, and the assist group is at all times affected person with customers.

Right here’s how one consumer described their assist expertise with Nextiva:

Nextiva can also be extra inexpensive than RingCentral for small and rising companies. It begins at $18.95 per consumer per thirty days for 20–99 customers. Lastly, Nextiva has a dependable service with 99.999% uptime from its eight redundant knowledge facilities throughout the U.S.

Along with a decrease value, Nextiva gives many superior cellphone options included with every plan at no further cost. We’ll get to that in a second.

2. Vonage

Vonage is the popular enterprise cellphone system for organizations that need to customise their communication workflows extensively. It has a variety of customized APIs you should use to attach your VoIP cellphone system to totally different native and third-party functions.

Regardless of its intensive integration capabilities, Vonage is straightforward to arrange and use. One consumer stated they didn’t require any coaching to make use of the cellphone system: “My expertise with Vonage was good as a result of their app is user-friendly and visually interesting. It was easy to make use of and didn’t require any coaching from what I recall.”

Vonage additionally gives a strong suite of options, together with voice calling, SMS, group messaging, and video conferencing. In the event you’re on the lookout for an easy-to-use enterprise cellphone system with intensive options and nice name high quality, it is best to undoubtedly test it out.

3. Ooma

Ooma is a good VoIP cellphone service for small companies on a funds. It gives all of the important options you’ll have to get your small business communication wants off the bottom — CRM integrations, scorching desking, and name administration capabilities resembling name routing.

Right here’s how one consumer described their expertise with Ooma:

“I’m now saving lots of of {dollars} per yr! The standard of the VoIP service is excellent, and nobody would be capable of inform the distinction between this digital system and an analog system. It has an app that’s feature-rich and is a superb backup to have within the occasion of an web failure. I may also modify account settings from proper inside the app.”

In the event you’re on the lookout for a simple answer with out the complexity of extra intensive cellphone programs, Ooma is certainly one to attempt.

4. Aircall

Aircall’s cloud-based name middle software program works finest for small and mid-sized companies. You get important options and capabilities resembling name queuing, analytics, and integrations that will help you administer a lean name middle.

What customers love finest is Aircall’s knowledge analytics function, which lets you view knowledge units per consumer for extra granular insights. The mixing capabilities additionally work effectively, particularly in how Aircall syncs with HubSpot. You may make calls to clients straight out of your CRM.

Total, Aircall is especially interesting for groups on the lookout for a easy but highly effective name middle answer with a robust emphasis on collaboration and integration.

5. Dialpad

​​Dialpad is a budget-friendly, AI-powered contact middle answer. It gives a spread of AI-driven capabilities, resembling transcriptions and real-time analytics.

Dialpad’s interface and consumer expertise stand out. For instance, you’ll be able to manage name facilities by groups and observe callbacks utilizing voice AI.

In the event you’re a tech-savvy small group on the lookout for a smooth and fashionable VoIP service, you’ll seemingly discover Dialpad enticing.

6. Grasshopper

Grasshopper is good for solopreneurs and small companies that don’t need to be held again by a posh VoIP cellphone with intensive options they don’t want. It has options resembling digital cellphone numbers, name forwarding, and voicemail transcription.

Right here’s how one consumer described their expertise with this digital cellphone system:

“Grasshopper was very user-friendly. It was straightforward to make use of, and we by no means actually had a have to contact buyer assist. The implementation was straightforward, and we cherished that we might apply it to a line/VOIP or additionally log into the Grasshopper app and reply on the go.”

In the event you want a easy, no-frills digital cellphone system that’s straightforward to arrange and handle, Grasshopper is value trying out.

Why Nextiva Is the Finest Various to RingCentral

Nextiva gives extra inexpensive pricing, glorious buyer assist, and intensive VoIP capabilities, making it one of the best different to RingCentral.

✅ Versatile pricing plans

Nextiva has extra versatile pricing plans than RingCentral.

Nextiva’s customary plan, the Important bundle, begins at $18.95 per consumer per thirty days. Then again, RingCentral’s Core bundle prices $20 per consumer per thirty days.

As well as, you’ll be able to customise your plan based mostly on the variety of customers. The extra customers you will have, the decrease the value. Nextiva additionally gives extra toll-free minutes and consists of limitless on-line fax in all plans.

Core options resembling name recording and auto-attendant should not on RingCentral’s primary plan, so that you’ll need to improve to entry them. This makes the enterprise cellphone system much more costly for smaller groups.

✅ Superior ease of use and setup

A handful of our clients made the change from RingCentral to Nextiva due to how straightforward Nextiva is to make use of. In a single consumer’s phrases:

“I lately modified from RingCentral to Nextiva for a number of causes, certainly one of which was to make issues SIMPLER. Up to now, utilizing Nextiva has been outstanding. It’s every part and greater than I beforehand imagined. If you’re wanting right into a VoIP supplier, I extremely recommend you are taking an in depth take a look at Nextiva.”

Nextiva gives a user-friendly interface that makes it straightforward to arrange and handle your VoIP system, together with complicated duties resembling name flows and voicemail workflows. The platform is intuitive and simple to navigate, permitting you to rapidly make adjustments to your system and add new customers as wanted.

Nextiva additionally gives complete coaching and assist supplies to onboard you rapidly, and the assist group is at all times on deck to reply your questions and resolve any points.

✅ Wonderful buyer assist

Nextiva has a stellar 9.0 buyer assist score on G2 in comparison with RingCentral’s 7.6 score. Our assist group is offered 24/7 throughout a number of channels to assist clients resolve points.

One consumer stated Nextiva’s assist perform beats that of many of the different VoIP cellphone providers available on the market:

“I’ve used many VOIP service suppliers through the years. It at all times looks as if they overpromise and underdeliver, and the customer support is horrible when you’re a small account. With Nextiva, it has been the other. The setup was straightforward. The tech assist by way of chat is responsive and educated. Quick wait occasions and the IT assist is aware of the product effectively.”

✅ Stellar efficiency and reliability

Nextiva’s cloud structure ensures 99.999% uptime. In different phrases, you’ll solely expertise, on common, six minutes of service downtime in a whole yr. RingCentral customers reported, on common, 43 minutes of downtime in 2023.

In contrast to RingCentral, which is constructed round two knowledge facilities within the U.S., Nextiva has a redundant knowledge structure throughout eight North American places. This spreads the info service bandwidth evenly, limiting congestion and latency.

✅ Sturdy unified communications options

Past core VoIP options, Nextiva has further unified communication capabilities to enhance your general expertise.

Name Pop, for instance, lets contact middle brokers see callers’ buyer knowledge, resembling account worth and buyer expertise rating, earlier than and through the dialog. This helps them personalize interactions for a greater buyer expertise.

That’s not all. Nextiva gives a complete enterprise intelligence add-on software that gives insights into name efficiency for data-driven decision-making. It allows you to observe superior metrics, resembling name quantity and whole discuss time, and generate studies to provide you a chook’s-eye view of your small business communication standing.

✅ Total buyer satisfaction

A VoIP comparability survey by GetVoIP discovered that Nextiva is the best-rated VoIP cellphone service when put next with options, together with RingCentral.

Nextiva outperformed RingCentral in six core classes, specifically high quality, set up, assist, reliability, options, and worth.

Stage Up Your Enterprise Communications

Whilst you can take pleasure in an intensive vary of capabilities and options with RingCentral, upgrading to Nextiva will provide you with entry to a extra complete suite of options, higher buyer assist, and extra dependable efficiency.

Nonetheless not satisfied? Try our intensive comparability web page to see how Nextiva stacks up in opposition to RingCentral.