Selecting a enterprise cellphone system seems like an enormous choice, doesn’t it? You need a resolution that can test all of your must-have containers as we speak and years from now as your workforce expands. With so many choices available on the market, it might probably turn into overwhelming to attempt to evaluate competing suppliers’ options, pricing, and scalability.

That’s why this text will stroll you thru the highest alternate options to OpenPhone, a well-liked enterprise VoIP platform. We’ll have a look at how its main rivals stack up so you can also make an knowledgeable choice when choosing the right cellphone service to your firm.

Why Companies Select OpenPhone

Earlier than diving into the alternate options, let’s have a look at why small companies typically go for OpenPhone:

• Inexpensive pricing: OpenPhone’s pricing begins at simply $15/month per person, which is interesting to startups and entrepreneurs.
• Cell-first design: As a result of OpenPhone was first constructed as a cell app, it really works nicely for distant groups and workers on the go.
• Straightforward setup: OpenPhone is easy to configure and use proper out of the field, which appeals to much less tech-savvy customers.

For the precise enterprise, OpenPhone checks the containers on key wants equivalent to value level and mobility. However as your organization grows, you may discover that as a enterprise communication platform, OpenPhone is missing in sure areas, equivalent to reliability, performance, and scalability.

Let’s have a look at some particular situations the place you may wish to think about another resolution.

When To Search for an OpenPhone Different

Listed here are some indicators that it is perhaps time to seek for a greater enterprise VoIP supplier than OpenPhone:

• Lack of {hardware} assist: In contrast to many different enterprise cellphone suppliers, OpenPhone solely affords software-based calling performance. Which means you possibly can’t use VoIP-ready workplace telephones. 
• Questionable name high quality: Evaluations of OpenPhone’s service cite dropped calls, echoing, and poor audio. This isn’t very best for buyer calls.
• Restricted options: OpenPhone doesn’t provide video calling, primary name routing, or name monitoring. It lacks superior name heart software program options equivalent to skills-based routing.
• Integration gaps: In contrast with its rivals, OpenPhone has fewer native app integrations.
• Scalability issues: The bigger your organization is, the extra various its communication wants, equivalent to hard-phone compatiblity, will likely be. 
• Gradual assist groups: In line with opinions, OpenPhone’s response occasions might be so long as two days. This isn’t very best for time-sensitive points.

In the event you encounter any of those OpenPhone limitations, it is perhaps worthwhile exploring various enterprise communication instruments which can be purpose-built to assist rising firms’ wants:

Prime 10 OpenPhone Options

Right here’s an at-a-glance view of the main alternate options to contemplate:

This desk summarizes the core capabilities, pricing fashions, and very best prospects for the highest contenders. 

Now, let’s take a more in-depth have a look at how every one stacks up in opposition to OpenPhone.

1) Nextiva

For rising SMBs, Nextiva might be the closest direct alternative for OpenPhone when it comes to capabilities and scale. Let’s have a look at a number of the key benefits of selecting Nextiva as your small business cellphone system:

• Dependable uptime: Nextiva has 99.999% uptime and redundant name routing, so you possibly can anticipate crystal clear name high quality with out dropped calls.
• Future-proof scalability: It scales simply, whether or not your organization has 5 workers or greater than 5,000. There’s no want to switch it as your small business grows.
• Enterprise-grade options: It affords clever name routing, limitless calling, superior IVR menus, and real-time analytics. You’ll get all the things that you must optimize workflows.
• CRM integrations: Its native CRM integrations with Salesforce, Zendesk, and extra will sync your contacts and name knowledge.
• Versatile plans: Nextiva affords mix-and-match voice, video calls, messaging, and make contact with heart plans to fulfill your wants. The corporate’s cost-effective pricing scales affordably.

Nextiva is the main unified communications service supplier for rising groups that want the reliability and superior options OpenPhone lacks. Nextiva brings enterprise-level capabilities however is straightforward to make use of.

2) Aircall

As a digital cellphone system, Aircall will get consideration due to its simplicity and streamlined expertise. Listed here are a number of the key benefits of selecting Aircall as your organization’s cellphone system:

• Its interface is intuitive: Aircall’s drag-and-drop workflows and configurable dashboards are very simple to make use of.
• It’s constructed for service groups: It has helper options equivalent to canned responses and tendencies to optimize assist workflows.
• It’s bought SMS capabilities: Its SMS capabilities allow your workers to ship and obtain textual content messages from the dashboard to have interaction your prospects.
• Its porting instruments are simple to make use of: It supplies easy instruments for porting your current enterprise numbers over to its system.
• Its pricing plans are pay-as-you-go: Aircall has no annual contracts. And it permits you to scale or cancel its service at any time.

Aircall is a perfect alternative for lean service and gross sales groups that need easy options. Its user-friendly design balances succesful primary options corresponding to OpenPhone’s.

3) Grasshopper

If holding prices ultra-low is your prime precedence, you may discover Grasshopper interesting. It affords a primary enterprise cellphone service beginning at simply $14/month per cellphone quantity. Listed here are the important thing particulars about its service:

• Extremely low pricing: Grasshopper has a number of the most reasonably priced charges amongst VoIP suppliers, which makes it very best for bootstrapped startups.
• No per-user charge: Its value is calculated per cellphone quantity, so that you solely pay for the service you want.
• Necessities-only focus: It supplies an easy digital cellphone service with primary name forwarding and administration.
• No proprietary {hardware}: It permits you to carry your personal units with you. Your workers can use their current cell telephones or desktop telephones.
• Limitless calling: Grasshopper affords limitless calling inside the US and Canada, which retains your prices predictable.

Grasshopper fits solo entrepreneurs and micro-businesses who want primary cellphone companies on tight budgets.

4) Dialpad

Dialpad is a contemporary enterprise VoIP resolution constructed mobile-first for distant groups. Its standout options embrace:

• Prime-notch cell apps: Dialpad’s streamlined iOS and Android apps enable for easy calling and collaborating on the go.
• Video conferencing: Dialpad’s service permits your workers to make native video convention calls from the identical workspace.
• Crew messaging: Its service consists of in-app messaging for fast conversations with colleagues.
• AI-powered options: Its AI-powered capabilities embrace real-time transcription, discuss detection, and auto-generated notes.
• 14-day free trial: Dialpad permits you to test-drive its service risk-free earlier than committing to it.

For distributed groups and distant employees, Dialpad is a high-quality mobile-centric various corresponding to OpenPhone.

5) GoTo Join

GoTo Join strikes a stability between simplicity and customization, making it a suitable alternative for rising mid-size firms. Listed here are some key factors about its choices:

• Intuitive admin portal: GoTo Join has an easy-to-use internet interface to handle customers, name routing, IVRs, and extra.
• CRM integrations: Its native integration with Salesforce helps sync contacts and data.
• Voicemail transcription: Its voicemail transcription service converts voicemails to textual content for fast reviewing.
• Auto attendants: With GoTo Join’s auto attendant service, you possibly can arrange customized interactive voice menus to route callers seamlessly.
• On-demand growth: It permits you to scale throughout places and groups whereas sustaining sturdy assist.

GoTo Join sits within the center floor between primary companies and enterprise options. It combines the simplicity of OpenPhone with extra tailor-made workflows.

6) RingCentral

RingCentral is likely one of the long-standing leaders in enterprise VoIP. This supplier has a sturdy enterprise-grade platform. Listed here are a number of the key benefits of selecting RingCentral as your small business cellphone system as an alternative choice to OpenPhone:

• Unified platform: It supplies an all-in-one system for your small business’s voice, video, messaging, and make contact with heart wants.
• Enterprise integrations: It affords seamless integrations with Microsoft, Slack, Google, Salesforce, and extra.
• Customized app improvement: It has an open API to construct customized apps tailor-made to your workflows.
• Useful buyer assist: RingCentral supplies technical and buyer assist through cellphone, chat, and data base.

For bigger enterprises that want a future-proof platform, RingCentral is a alternative that’s trusted by international manufacturers.

7) Vonage

Vonage might be probably the most acknowledged client VoIP telephony model extending into the enterprise market. Listed here are some key particulars about it:

• Quite a few plans: Vonage has a variety of plans, so you possibly can combine and match options to suit your wants and finances.
• Standard quantity selections: It makes toll-free, native, and vainness cellphone numbers obtainable to its prospects.
• Voicemail transcription: Its transcription service converts voicemail messages to textual content for fast reviewing.
• Useful integrations: Its cellphone service comes bundled with Google, Microsoft, and Salesforce integrations.
• Versatile upgrades: Vonage permits you to improve your plan simply as your small business scales.

Vonage’s plans provide a versatile place to begin for SMBs looking for enterprise cellphone methods with solely the important options at a aggressive value.

8) Google Voice

In the event you’re bootstrapping and your funds are extraordinarily restricted, Google Voice supplies a primary free enterprise cellphone resolution. Listed here are some key factors about it:

• No charges: Google Voice fees no month-to-month charges. You pay just for outbound calling.
• Name and textual content forwarding: Its system redirects calls and texts to your mobile phone or landline.
• Voicemail transcription: Its transcription service turns your voicemail messages into textual content.
• Custom-made greeting: With Google Voice, you possibly can set a customized voicemail greeting for your small business.
• World attain: You should utilize Google Voice wherever when you have an web connection.

Google Voice’s options are restricted, but it surely affords solopreneurs a free option to set up a enterprise quantity.

9) Ooma Workplace

Ooma Workplace stands out as a result of it delivers VoIP on a finances. Listed here are a number of the key benefits of selecting Ooma Workplace as your small business cellphone system:

• Low upfront prices: Ooma Workplace doesn’t require you to pay for costly PBX {hardware}. It makes use of your current community.
• Digital PBX options: Its digital PBX options embrace extensions, auto attendants, ring teams, and extra.
• No new units: It permits you to carry your personal units with you. Your workers can use their common desk telephones or cell units.
• Simple pricing: There are not any hidden charges.
• Good worth: Ooma Workplace’s cellphone plans embrace extra options than equal rivals’ equally priced plans do.

For thrifty small companies, Ooma Workplace hits the candy spot between value and capabilities.

10) CloudTalk

CloudTalk makes it simple for small groups to get arrange with enterprise telephones in minutes. Listed here are the first benefits of selecting CloudTalk as your small business cellphone system:

• Quick setup: CloudTalk’s intuitive wizard permits you to arrange name recording and routing in underneath 5 minutes.
• No new units: It really works along with your current cell and desk telephones.
• Toll-free numbers: It features a toll-free quantity in all its professional plans.
• Drag-and-drop builder: Its visible editor simplifies your name workflow creation.
• Inexpensive plans: CloudTalk’s pricing begins at simply $15/month per person. You possibly can pay month-to-month or yearly.

For groups with easy wants, CloudTalk delivers a quick and frustration-free choice that’s corresponding to OpenPhone’s.

Inquiries to Assist You Choose the Finest OpenPhone Different

We’ve outlined a number of useful questions so that you can ask potential OpenPhone rivals when evaluating enterprise cellphone platforms.

It additionally helps to align your group’s wants so you possibly can choose the precise communications platform to assist your development. 

Think about your utilization and development plans

• What number of workforce members do that you must assist now and within the subsequent three to 5 years?
• Will you want primary name routing or superior contact heart options?
• What degree of reliability and uptime does your small business want?

Examine pricing to your finances

• Calculate whole prices primarily based on customers, options, minutes, and toll-free numbers wanted.
• Is assist offered along with your service? Whether it is, what are your response occasions?
• Affirm that there are not any hidden charges or shock prices for enterprise cellphone options.

Affirm name high quality

• Examine opinions and trial affords to confirm the cellphone service’s name readability.
• Ensure the supplier has redundancy in place to stop downtime.
• In the event you’re anticipating your small business to develop quickly, search for a cellphone platform with carrier-grade infrastructure.

Consider gadget compatibility 

• Does the supplier’s cellphone system assist your current desk telephones, cell units, and apps?
• Is proprietary {hardware} required for the cellphone system’s core options?
• Is it simple to handle units or re-assign them to completely different customers? 

Assess integrations

• Does the supplier’s cellphone system combine along with your must-have enterprise apps, equivalent to your CRM, assist desk, and workflows?
• Is there an added value or charge to make use of third-party integrations?

Confirm buyer assist

• Are the supplier’s assist reps educated and simple to achieve?
• Is 24-7 cellphone, chat, and on-line assist included within the supplier’s cellphone plans?
• Are self-service choices and tutorials obtainable? 

Choosing your VoIP service supplier deserves cautious analysis. Preserve these elements in thoughts as you evaluate choices.

Switching from OpenPhone to Nextiva Is Seamless

If, after reviewing the alternate options, you identify that Nextiva most intently aligns along with your wants, making the transition is a breeze. 

Listed here are just a few key benefits to switching to Nextiva:

• Quantity porting is easy: Nextiva ports your numbers from OpenPhone or another cellphone service. You’ll get affirmation when your port is full and good to go. 
• The cellphone system works along with your {hardware}: Carry your personal VoIP telephones or use Nextiva’s high-quality units. We are able to even stroll you thru resetting and configuring IP telephones. 
• You get devoted assist: Get one-on-one onboarding and ongoing superb service from trade specialists. For a bigger deployment, we provide skilled companies, too. 
• The scalability is future-proof: Scale to 1000’s of customers with out changing your cellphone system. You’ll at all times have softphone and hardphone flexibility. 
• You get superior capabilities: Unlock enterprise-grade calling options to optimize your workflows. Simply arrange a digital name heart for gross sales or assist groups and maintain everybody productive. 

Switching to Nextiva provides you the peace of thoughts that comes with selecting a trusted trade chief that has dependable infrastructure and affords stellar 24-7 assist.

The correct multi-line cellphone system lays the muse for dependable buyer communication and optimized inside workflows. Don’t accept a primary resolution that simply will get by. 

Nextiva is the proper know-how associate for firms that wish to entry the fashionable capabilities their groups must carry out their finest work, ship distinctive buyer experiences, and scale with out limitations.